Fullerton Auto Group, Inc.

I have reached out to customer and will resolve her concern in this
matter
Thankyou

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here  The dealership is very sorry for the mistake on website that has been corrected. the Customer spoke to a new employee over the phone who did not catch the mistake where a experienced employee would have told customer about misprint and given the correct price. The...

manager on duty explained this to customer when thy arrived. He also lower the price to try to accommodate them, but they were not happy. the dealership works very hard to make sure that pricing is correct on website and make every effort to keep it up to date.

I sorry for delay to respond to customer concern,but my records indicate a refund was done on credit card on 11/5/2015 for $500.
I have attached copy of refund receipt. Any questions please have customer give me a call at dealership.
 
Thank...

youDean T[redacted]
G.M.
([redacted]

I looked into matter and found after many attempts we were unable to get credit for customer. I followed up to make sure deposit was returned to customer. I called customer and left message to make sure she has received it and no...

call was returned to me. I feel this matter is closed and sorry for any problems this may have caused but, credit is something we as a dealer have no control over.

Review: On June 3, 2014 my boyfriend and I went to Fullerton auto to look at a jeep wrangler we had seen on their website. After test driving the vehicle, we wanted to discuss financing options with our salesperson, [redacted]. Their system was down so we could not look at any financing options. [redacted] told us that they would call me the next day when their system was back up and they were able to assess different banks for a loan. In order to get a better financing option, [redacted] told us to leave a deposit on the jeep. We decided to leave a $500 deposit using my debit card because they refused to take a check.

The next day I received a call from a bank to get more information from me in order to assess how much of a loan I was able to get. Around 6pm I decided to call Fullerton because I had not heard from them and they said that they would call with financing options. When I called, the man who picked up was very rude to me and kept calling me by the wrong last name of [redacted] when my last name is [redacted] He said that we had to wait for [redacted] to come back to work because we had dealt with him the first day. [redacted] was off June 4th and June 5th. On June 6th, my boyfriend and I were going away for the weekend, and while we were driving to our destination Fullerton called. A man from finance quickly went over the options I had, which weren't to my liking. I was unable to get the loan we needed because I already have a car note. So I asked if they could process the loan in just my boyfriend's name. They called back and made up a story about how my boyfriend said he couldn't account for part of his income which was untrue. I told them that I just wanted my $500 refunded, and they agreed.

Tuesday, June 10th, my boyfriend called to make sure Fullerton processed my refund. They had not, so the woman in finance said that she would process it. It is now June 17th and after numerous calls and excuses I still do not have my refund and my bank said it would only take 3 days to process, not 8.Desired Settlement: All I ask is for a refund of my $500 either by check or cash because clearly refunding my card did not work.

Business

Response:

I looked into matter and found after many attempts we were unable to get credit for customer. I followed up to make sure deposit was returned to customer. I called customer and left message to make sure she has received it and no call was returned to me. I feel this matter is closed and sorry for any problems this may have caused but, credit is something we as a dealer have no control over.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: The 2002 [redacted] convertible I purchased on May 11, 2013 overheated on 8/16/13 and needed to be towed home. I have since been informed that there are documented cases of overheating issues with the model I purchased, and that irreparable damage is done when this particular engine overheats. Since 8/16/13, I have been unable to drive the vehicle, nor have I been able to have it repaired.

I believe that Fullerton Auto Group knowingly sold me a defective vehicle, and it has caused me extensive hardship. I have been taking a bus to work.

When I called back in August to inform them, they stated that the 1 month vehicle warranty had expired, which was true, but what kind of company sells a vehicle that lasts less than 3 months?Desired Settlement: I would like a refund of the purchase price.

Business

Response:

I have reached out to customer and will resolve her concern in this matter

Thankyou

Review: Dealer has @ a deposit for a vehicle that was no purchased.Desired Settlement: Return my deposited ...levers time I call they say they are processing the refund. It has now been a month and a half.n

Business

Response:

I spoke with customer on 8/10/2015 and told her receipt from credit card refund was mailed on 8/7/2015 and customer was happy with my response,also told her to call me direct if has any others concerns.

Review: I had left a deposit with this dealership for $500 on a 2016 jeep wrangler, and when I found the 2015 wrangler (the one I originally wanted) at another dealership which was in my price range, I decided to go with it. I contacted Fullerton Jeep about my deposit numerous times, and they said they put it through, or they don't know whats going on, they'll call me back, etc. Its been over a month, and I have still not received it. (keep reading for a more detailed version, figured I'd try to save you some reading if you just needed the straight facts)

I had been visiting dealers in order to find and purchase a 2015 Jeep wrangler, I had visited Fullerton Jeep in Somerville, NJ with my Mother and was being helped by Rich S[redacted]. We told rich that I was interested in the 2015 wrangler, and he expressed that it might be difficult to find, and was searching his computer. As he was looking we were discussing price. I wanted to pay under 400 a month for 6 years. Rich told me that was not doable, and after negotiating a little bit, we had come to 408 a month. My mother convinced me that, its not ideal but its doable. Rich had to order the car, and needed a $500 deposit, WHICH HE SPECIFICALLY TOLD US WAS REFUNDABLE. After signing the contract for the order, Rich Shook my hand and said "congratulations, you're the first person I've sold a 2016 wrangler to". At this point, I was confused because he never told us he was looking at 2016 models the whole time we were talking, I kept quiet, and talked with my mom after and she was just as surprised. We decided that we were okay and didn't say anything, we could always keep looking and get our money back.

After discussing the purchase with a friend, he told me to contact another dealer. That dealer told me that he had a 2015 wrangler in stock, it would be 384 a month. The car I wanted, at the price I wanted. I purchased the car from that dealer. Now after numerous contact attempts to Fullerton Jeep, I have not received a refundDesired Settlement: I just want my $500 deposit back.

Business

Response:

I sorry for delay to respond to customer concern,but my records indicate a refund was done on credit card on 11/5/2015 for $500.I have attached copy of refund receipt. Any questions please have customer give me a call at dealership. Thank youDean T[redacted]G.M.([redacted]

Review: I put a $500 deposit down on a vehicle on 11/08/14. The fullerton auto group then contacted me to let me know they sold the vehicle to two people because there running two systems on 11/12/14. It is 11/24/14 and still have not received my $500 back it states in my contract that the deposit is refundable I can send a copy if neededDesired Settlement: I want my $500 back in my debit account ASAP

Business

Response:

Call customer to make sure he received his refund as soon as I got notice from Revdex.com. We told him we were sorry for the delay and any help in future to call me direct. the customer has refund and is happy.

Review: I own a 1992 [redacted] On or about July 2015 I noticed fuel leaking from my vehicle fuel system while running. I took the vehicle to Fullerton Ford to check on the cause. I was advised there was a leak of the fuel tank and fuel pump sending unit.

Repair took almost a month, to replace tank, sending and pump assembly and tank straps, cost was $1973.09.

One day later, the fuel gauge was not working, I filled the tank and the gauge did not register any fuel. I called the service department to advise. Gauge worked prior to work by the dealer. I took the vehicle back, and waited a week before the called with their review.

They advised they checked their work and parts, the parts worked, and their work was correct. They could not explain why the gauge was not working, and that it could be a problem with the anti slosh module on the gauge, but had no way of testing it, and the part was $800.00. There was no guarantee this would fix the problem they have no tools or equipment to test for the problem.

They then advised they were charging me $241.46 to recheck their work and parts without fixing the problem or explaining why the gauge no longer works, which it did work before the repair as the acknowledged. [redacted] acknowledges that if a non-[redacted] pump and sending unit is used, the fuel gauge may not work.

I am looking for responsibility on the part of the dealer for my gauge not working and the repair of same, and a refund of the inspection charges.Desired Settlement: I would like the dealer to fix the problem and a refund of the inspection charges. The gauge worked when I brought it in. The explanation the dealer gave and the charges to inspect and diagnose further is unfair.

Business

Response:

I have reviewed complaint and checked repairs done to vehicle. the repairs do come with a two year warranty on work done. We explained to customer that if concern was due to repair there would be no cost to him. we were unable to verify his concern the gauge was working properly. We explained to customer if he still wanted us to inspect vehicle further there would be a time on job due. After further inspection of all work done no problem was found. I am sorry for his issues with the vehicle but feel that service dept did nothing wrong in this matter. If customer wants to speak to me I will explain this to him.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The work performed on the vehicle may have caused the fuel gauge to stop working, if it was shorted out, or a defective part is used. The gauge was working when brought in to the dealer. They cannot explain why it is not working, after working on a related part, seems very strange, as they are the manufacturers representative expert for repairing [redacted] It does not appear the dealer will take any responsibility for their failure to return the vehicle in working order. It also seems as a chance to rack up excess diagnostic time on the part of the dealer as they do not seem to know what the cause is, or how to fix the problem. I have contacted [redacted] to review this matter, and hopefully they have experts that can sort this problem out. There is no question as the dealer confirmed the gauge is not working and it was while they worked on the vehicle. I would give this dealer a F rating on customer service. Charging for labor to find out why part of the vehicle they worked on is not working is just plain wrong, unfair and poor customer service.

Regards,