Fullerton Transmission

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] ***:Reference ID# [redacted] First of all, two important statements made by the relevant customer are inaccurateHeseeks a refund of $1,650, but only paid $1,We currently possess the relevantinvoiceAdditionally, he claims that he was charged for repairs that were neverperformed, which is wholly untrue.The customer brought in his vehicle on May 8, reporting that his transmission wasnot shifting properlyI recommended a transmission overhaul and provided an estimateof $1500.00, to which he approvedThese repairs were performed and vehicle wasdelivered one week later on May 15, The invoice was paid in full at this time.The customer called me on or about March 4, and reported that his transmissionwas randomly acting up (neutralizing)I told him that if the problem continued, to bringvehicle to my shop at his earliest convenience for a diagnostic checkOn April 4, 2015the customer dropped vehicle at my home (he is a neighbor of mine) to be driven to myshop and inspected.Our initial assessment led us to believe that the removal of the transmission wasrequired to determine any required repairs and we confirmed such with the customer.Upon inspection we determined that the torque converter had failed and we installed anew oneThe vehicle was promptly delivered to customer on April 9, in fullworking condition and the transmission was shifting properlyThe April inspectionand repairs were completed free of charge as part the industry standard one yearwarranty we provide to our customers.On May 2, 2015, the customer called the shop and claimed that the transmission wasacting up againAs we always do, I offered to check the transmissionThe customerrefused and instead demanded a refund and insulted our abilities as an automotiverepair company.We stand by the quality of our work and respectfully disagree with any claims that weare not a fully qualified and very skilled automotive repair serviceThe customer's ownstatement discusses the fact that in addition to the rebuild, we first rebuilt thetransmission on this vehicle over five years agoWhen he initially brought it in, hisvehicle had approximately 70,miles on it, however when he brought it back for asecond rebuild, it had nearly 160,miles on itThis clearly shows that his rebuilttransmission lasted nearly 20,miles longer than the original factorytransmission.Moreover, it should be noted that the reasons for both repairs was the same, impropercare and lack of maintenanceWe cannot control how our customer's treat theirvehicles, and while we are happy to provide them with repairs in the event of misusewhenever possible, we cannot provide a indefinite warranty for misuseWith that said,as discussed above, we did provide a warranty for our services and attempted to repairthe claimed continuing problems to no avail.Frankly, I am very surprised by this claim as complaints have been extremely rare in the14-plus I have owned my business and we all take pride on the quality of work and levelof customer service we provideIn spite of the fact that we do not advertise, we are avery busy shop with thousands of active and repeat customers todayAdditionally, eventhough we have not sought Revdex.com accreditation, we currently possess an "A" grade withthe Revdex.comAs a good faith attempt to resolve the issue, I can agree to again inspect andmake any necessary repairs to the relevant transmission in the next three weeks, butcannot agree to provide a refund for services we adequately rendered.Sincerely yours, [redacted]

Dear [redacted]:Reference ID# [redacted]First of all, two important statements made by the relevant customer are inaccurate. Heseeks a refund of $1,650, but only paid $1,500. We currently possess the relevantinvoice. Additionally, he claims that he was charged for repairs that were neverperformed,...

which is wholly untrue.The customer brought in his vehicle on May 8, 2014 reporting that his transmission wasnot shifting properly. I recommended a transmission overhaul and provided an estimateof $1500.00, to which he approved. These repairs were performed and vehicle wasdelivered one week later on May 15, 2014. The invoice was paid in full at this time.The customer called me on or about March 4, 2015 and reported that his transmissionwas randomly acting up (neutralizing). I told him that if the problem continued, to bringvehicle to my shop at his earliest convenience for a diagnostic check. On April 4, 2015the customer dropped vehicle at my home (he is a neighbor of mine) to be driven to myshop and inspected.Our initial assessment led us to believe that the removal of the transmission wasrequired to determine any required repairs and we confirmed such with the customer.Upon inspection we determined that the torque converter had failed and we installed anew one. The vehicle was promptly delivered to customer on April 9, 2015 in fullworking condition and the transmission was shifting properly. The April 2015 inspectionand repairs were completed free of charge as part the industry standard one yearwarranty we provide to our customers.On May 2, 2015, the customer called the shop and claimed that the transmission wasacting up again. As we always do, I offered to check the transmission. The customerrefused and instead demanded a refund and insulted our abilities as an automotiverepair company.We stand by the quality of our work and respectfully disagree with any claims that weare not a fully qualified and very skilled automotive repair service. The customer's ownstatement discusses the fact that in addition to the 2014 rebuild, we first rebuilt thetransmission on this vehicle over five years ago. When he initially brought it in, hisvehicle had approximately 70,000 miles on it, however when he brought it back for asecond rebuild, it had nearly 160,000 miles on it. This clearly shows that his rebuilttransmission lasted nearly 20,000 miles longer than the original factorytransmission.Moreover, it should be noted that the reasons for both repairs was the same, impropercare and lack of maintenance. We cannot control how our customer's treat theirvehicles, and while we are happy to provide them with repairs in the event of misusewhenever possible, we cannot provide a indefinite warranty for misuse. With that said,as discussed above, we did provide a warranty for our services and attempted to repairthe claimed continuing problems to no avail.Frankly, I am very surprised by this claim as complaints have been extremely rare in the14-plus I have owned my business and we all take pride on the quality of work and levelof customer service we provide. In spite of the fact that we do not advertise, we are avery busy shop with thousands of active and repeat customers today. Additionally, eventhough we have not sought Revdex.com accreditation, we currently possess an "A" grade withthe Revdex.com. As a good faith attempt to resolve the issue, I can agree to again inspect andmake any necessary repairs to the relevant transmission in the next three weeks, butcannot agree to provide a refund for services we adequately rendered.Sincerely yours,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]