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Fullington Trailways

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Fullington Trailways Reviews (5)

February 20,[redacted] The Revdex.com Holiday Drive, StePittsburgh, PA 15220Dear MsGasser,Thank you for your call earlier today regarding Complaint ID [redacted] As I mentioned, [redacted] ***, is no longer employed with Fullington TrailwaysI'm unsure where your original correspondence was directed, however, I've investigated this incident.Mr [redacted] submitted a formal complaint to our office via email on Tuesday, January at 8:PMThis email came directly to my attentionI replied to Mr [redacted] on Wednesday, January after investigating his complaint and directed our accounting department to issue him a full refundThe refund was mailed on Wednesday, January 24.Please let me know if I can be of any further assistance.Jennifer C***Director of Travel & Transportation ServicesFullington Trailways

PennDOT recommends using both lanes to reduce traffic jams. So why is Fullington Bus drivers driving in the middle of the road blocking both lanes?
https://wjactv.com/news/local/penndot-encouraging-zipper-merge-in-busy-construct...

I finally received the refund on February 1st, Thank you

February 20,2013[redacted] The Revdex.com 400 Holiday Drive, Ste. 220 Pittsburgh, PA 15220Dear Ms. Gasser,Thank you for your call earlier today regarding Complaint ID [redacted]. As I mentioned, [redacted], is no longer employed with Fullington Trailways. I'm unsure where your...

original correspondence was directed, however, I've investigated this incident.Mr. [redacted] submitted a formal complaint to our office via email on Tuesday, January 16 at 8:15 PM. This email came directly to my attention. I replied to Mr. [redacted] on Wednesday, January 17 after investigating his complaint and directed our accounting department to issue him a full refund. The refund was mailed on Wednesday, January 24.Please let me know if I can be of any further assistance.Jennifer C[redacted]Director of Travel & Transportation ServicesFullington Trailways

Review: 1.[redacted] and [redacted] had multiple emails (attached and highlighted) and phone conversations with Fullington prior to the wedding date with the exact details for their charter. [redacted] spoke with Fullington on June 20th (the day before the wedding) and again went over the times for the buses to arrive and depart The [redacted] School of Art.2.On June 21st, both buses were an hour late to arrive to The [redacted] School of Art. They both had specific instructions to arrive at 3:45pm because the wedding was supposed to begin at 4pm. They both arrived at 4:45pm and the wedding did not start until after 5pm. 3.The reason that the buses were so late is because they were both parked at The [redacted]. One bus was directed to be at The [redacted] and the second bus was supposed to be at [redacted] Inn. One of the wedding guests ended up walking from [redacted] Inn to The [redacted] to let the bus drivers know that there were guests waiting to be picked up.4. Even after that fact, the buses drove to the wrong [redacted]. Instead of going to the [redacted] Inn, they went to The [redacted]. Again, the wedding guests had to inform the bus drivers of the hotel location.5.The late arrival of the buses sent the entire wedding back an hour. [redacted] and [redacted] had planned to have an hour in between their first dance and the band playing to greet all of their guests. Instead, the band begun directly after their first dance and both [redacted] and [redacted] did not have time to talk with everyone that had attended. 6. The buses were supposed to make three different trips out of art school at 9pm, 10pm, and 11pm. Around 10:45pm [redacted] realized that the one bus was sitting in the parking lot full of people and was not moving. It had been like this for quite some time. He went to talk to the bus driver and he said it was because the other bus was not full and he had to wait for the other bus driver because she did not know how to get back to State College. He also stated that he had to go to the bathroom. The instructions were to leave as soon as a bus was full, drop off the guests at their respective hotels, and return directly to the venue. [redacted] told the bus driver he needed to leave immediately and if he had to go to the bathroom, to please go. We later found out the full bus had sat there for 35 minutes before departing. 7.This bus then left the parking lot and about 2 miles down the road, the bus driver pulled over. He got out of the bus and went to the bathroom off the side of the road. 8.The other bus waited for the last and final group to load and departed the venue. This group included [redacted] and [redacted]. The bus pulled the wrong way out of the art school. The driver did not know she was going the wrong way until [redacted] got up out of his seat and let her know. She then had to drive a few miles down the road until she could find a place to turn around. At this moment, it was very obvious that she did not know where she was going. The wedding guests had to give her directions the rest of the way to their drop off locations. 9.The wedding party was over an hour late to the after party because the bus driver not knowing where she was going. By the time the wedding party arrived, the after party was wrapping up. 10.It is obvious that the reason the buses were late to the wedding is also because the bus drivers were not prepared. They had to stick together throughout the entire process because the female driver did not know where she was going. Fullington Auto Bus was completely unprofessional and incompetent throughout the entire process.11.[redacted] contacted the manager on June 26th about everything that has been stated above. She told the manager Mike that she would not be paying for their services. He then told her that he could refund her $275.00. She told him she would only accept the full amount. He then said ok, he would talk with his accountant and hung up the phone. Later that day, we were refunded the $275.00. We never agreed to that.Desired Settlement: We would like the full refund of $720.00 deposited back into our checking account. They have refunded us $275.00, which we never agreed to. The owed amount is $445.00.

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Address: 316 E. Cherry Street, Clearfield, Pennsylvania, United States, 16830

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