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Fullstroke Painting

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Fullstroke Painting Reviews (5)

FIRST A TECH, [redacted] went out on FRIDAY, July 29, 2016, to Mr [redacted] home, at [redacted] **, Elk Grove 95624, for a scheduled appointment He determined that the capacitor was swollen and was not able to hold the charge, function nor could he get a reading when tested the capacitorHe informed Mr [redacted] , that the capacitor needs to be replaced , which was the reason why the system would not turn on [redacted] also informed Mr [redacted] , due to the age of his system, that there might be other issues , (due to the age of the system) which he could not determine until a new/ functioning capacitor is installedHe informed Mr [redacted] , the cost for the dual capacitor would be, $231.00, to which Mr [redacted] agreed to payWhen [redacted] went back to his vehicle to get the capacitor , he did not have the correct size in stock He informed Mr [redacted] , that he would go to the store to purchase the correct capacitor and return to install the partHe returned on the same day and installed the correct capacitor After installation of the capacitor, Mr [redacted] compressor was working, but his outside fan motor was not working properly and the fan itself was not spinning or working properlyFurther diagnostics determined that his outside fan motor needed to be replaced, and Mr [redacted] was quoted the cost of the motor would be an additional $ Since the unit was yrsold, [redacted] suggested it would be more cost effective to replace the unit at this point, and offered to do a free Estimate, for which Mr [redacted] declined, for he was planning to sell the house Jesse then gave Mr [redacted] an itemized invoice to replace the condenser fan motor, at a cost of$577.00, and $for the capacitor The customer signed the invoice authorizing the repairs The customer paid cash for the capacitor, and we would collect the balance once we installed the condenser motor SECOND: On Saturday, July 30, we sent ***, one of our installers, to install the new motor, and put the original fan blade back on Upon running the motor it was determined the fan blade was not balanced, which causes the blade to vibrate On Monday August 1, 2016, [redacted] contacted several HVAC companies to find the blade, but was told by all of them, due to the age of the system (22yrs) , the manufacturers do not make this part anymoreWe called the customer and told him we could not find the part, but we could balance it here in the office, customer stated “that was a good idea”( [redacted] did you or anyone originally quote the customer a price for the fan or the work you did on it? ) THIRD : On Monday, August 8, *** our tech went there to install the blade , installed it system was working fine but customer told him he spoke to [redacted] and [redacted] told him there is no charge for the motor that he would only be charged for the fan blade, and refused to pay for the motor At this point, [redacted] , our Office Manager contacted [redacted] and asked him if he had told Mr [redacted] that he would only be charged for the fan blade [redacted] basically stated, he did not tell the customer that, the customer did call him after his first call, and he told Mr [redacted] that he would not charge him for the BLADE He did not say the reverse [redacted] then contact Mr [redacted] to discuss his complaint, he was adamant he was not paying $for the motor and that [redacted] told him he only had to pay for the fan In the spirit of good customer service, and Mr [redacted] refusal to pay, [redacted] decided to offer Mr [redacted] to pay only our cost, $and free labor for the motor, and the fan blade labor (Normally $141.00) which Mr [redacted] agreed to and said “that makes me happy”This contradicts Mr [redacted] original complaint that [redacted] told him he would only have pay for the fan, then he agrees to pay a reduced cost for the motor At no time did Jaguar threaten to put a lien on his home, especially for $500- Nor do we threaten customers under any circumstances I am not sure I understand how someone is paying a lesser amount, with free labor under “duress” This complaint is without meritThe invoice stands for itself It states the cost of Motor and Capacitor for which the customer signed and agreed to the terms of paymentThe amounts Mr [redacted] quotes in his complaint is incorrect [redacted] offered the blade for free because we had not had to purchase a new blade, we found a way to make it work, balanced it, which as stated above, the overall costs we ultimately charged him “made him very happy”We installed the blade, and the system was working when we left – we did not leave the blade on his “house” It is customary for any HVAC company to remove any old parts from the customers property, to leave it the property clean and in the same condition as when we arrivedWhat should have been a Est $charge for parts and labor, we charged the customer $ Our yelp reviews also speak for themselves as to the customer service and efforts to meet our customer’s needs Mr [redacted] complaint is somewhat ambiguous which makes it difficult to respond to all he has statedIt is unfortunate that Mr [redacted] has submitted such an egregious complaint, when all of our staff treated him with respect, and went out of our way to figure out his problem and resolve it Many AC companies would have refused to even repair such an old system and tell them they just need a new systemI honestly don’t know what more we could have done for Mr [redacted] Thank you [redacted] ***Manager/OwnerJaguar Heating and Air

I am rejecting this response because: the businesses recliner dose not reflect what was discussed with me I was charged for labor I did not agree too They assured me the motor works be on my house I was threatened with a lien when they changed the terms agreed upon and I refused to pay Following my Revdex.com complaint I was verbally abused and a following series of vulgar text messages were sent to my personal phone from the oowne (I'll be more than happy to submit them to Revdex.com, and it has nothing to do with the financial dispute, but it does go to show the businesses overall lack of professionalism And my last name is spelled ***.All other submitted information from initial complaint holds true.Cheers,*** ***

Jaguar received a call from *** on 10/14/2014 as service call , complaint was Ac needed to be replace, *** the owner, went out to property, and quoted him a price of $2,to replace ton Ac, outside condenser, and inside coilHe accepted the bid and we
installed the system on 10/18/*** also informed Mr***, that his furnace was undersized and recommended replacement of this unit, which Mr*** responed he would do in the winter.MrOmedo called *** directly in July of regarding his FURNACE, *** responded immediately and repaired Primary and Secondary lines for leakage, flushed the lines After inspection while flushing the lines, allot of dirt came out of both linesand customer was informed this could be the problem with furnace, as we told him in the furnace is too small for the size of house and should be replace. Mr*** then called on 9/11/and requested us to replace the furnace.We discussed the cost, and *** showed him price book, labor and installation of unit was $3800, But *** told customer we would only charge him for the actual cost of unit $and we would wave the labor costs Customer stated this was a good deal and agreed to have us install a new furnaceWe Installed furnace on 09/13/We did not collect payment at the time of installation, to give customer time to assure the system was working to his satisfactionand collected payment of $days later.Mr*** called back on December and said air is leaking from his furnace. *** went same day at PM (repaird leak using Butle tape on the coil ) Mr*** was in the attic with him while he made repairs. *** asked I theres anything more that I can help you with, Mr*** responded "no, we're all good"Mr*** called back again on 1/16/2016 and stated he went up into the attic to chase a mouse, and found more leaks. (PLEASE NOTE: The unit was in the attic, and the crawl space was VERY tight, which requires a person of small stature to crawl thru without possible damage to unit and it's components. ) Mr*** Called again on 1/18/16, and we sent one of our installers, Jose to once again repair a leak. Jose informed us that all leaks were repaired jto the customers satisfaction - Shortly after this visit, Mr*** demaned that we reimburse him the difference between the last PG&E bill and the current mo, for he felt the increased cost of his previous bill was caused by the leak in his system.*** responded to Mr***'s request that and state, at this point, he would be happy to pay the bill AND we would give him a FULL refund of $for replacement of AC in and Heating in 2015, if he returned the units we installed, and maybe another Company could meet his needs.We are sorry that we could not satisfy Mr***'s constant complaints about our systemWe made every attempt to resolve Mr***'s problems and it apears he keeps calling us with problems that could have been unintentionally caused by jom constantly going up into a very narrow and small crawl space to inspect the unit for problems, which we do not recommend a customer do, for safety reasons.PLEASE NOTE: It is Jaguar's policy that after an initial call, any calls after completion of any repairs or installations, there is NO CHARGE the customerWe have now gone out to customers several times at no cost, and at this point do not feel anything we do could satisfy this customer. us why here

I am rejecting this response because:Response to Jaguar ACI can prove with video, photos & text messages that half Mr***'s claims are falseFirst I never requested that the furnace be replacedI never called to ask to have it replacedI excepted the replacement believing that it was the only solution so that the coil would not freeze and because it was the middle of summer and the heat in my house was unbearableIn December when Mr*** came to repair the air leak, he only sealed with tape the gap between the furnace and the coil he never made any adjustments like he claimsThere is no hole like Mr *** claim on the furnaceIt is a gap or separation between the furnace and the coil where most of the air leaks fromA month later my daughter told me she heard noises that sounded like mice in the atticI went up in the attic to see what it wasAs soon as I went up I could hear the noise was from the air leaking from the furnace in four different placesI planned to call Mr*** the next day when my wife informed me our *** bill had increase significantly from the past monthAfter reviewing our *** Bill I noticed our gas usage had tripled from the previous monthIt was at this time I became upset at Mr ***'s unprofessionalism and the quality of his workThe claim that he offered to pay the difference in our *** is also untrueI would request the Revdex.com or the CSLB to send a representative to my house to resolve this situationI no longer wish to do any more business with Mr***I only wish to have my AC work properlyI would like an independent qualified licensed AC technician to come to do the repair and to determine if the furnace need to be replacedI would like to be reimbursed for the repairs to my AC( to be determined by the AC technician) I would also like to be reimbursed for the increase($215.00) in my *** and the water damage($300) to the hallway ceiling.Thank you,*** ***

FIRST A TECH, [redacted] went out on FRIDAY, July 29, 2016, to Mr. [redacted] home, at [redacted], Elk Grove 95624, for a scheduled appointment.  He determined that the capacitor was swollen and was not able to hold the charge, function nor could he get a reading when tested...

the capacitor. He informed Mr. [redacted], that the capacitor needs to be replaced , which was the reason why the system would not turn on.  [redacted] also informed Mr. [redacted], due to the age of his system,  that there might be other issues , (due to the age of the system) which he could not determine until a new/ functioning capacitor is installed. He informed Mr. [redacted], the cost for the dual capacitor would be, $231.00, to which Mr. [redacted] agreed to pay. When [redacted] went back to his  vehicle to get the capacitor , he did not have the correct size in stock.  He informed  Mr. [redacted], that he would go to the store to purchase the correct capacitor and return to install the part. He returned on the same day and installed the correct capacitor.  After installation of the capacitor, Mr. [redacted] compressor was working, but his  outside fan motor was not working properly and the fan itself  was not spinning or working properly. Further diagnostics determined that his outside fan motor needed to be replaced, and Mr. [redacted] was quoted the cost of the motor would be an additional $577.00.  Since the unit was 22 yrs. old,  [redacted] suggested it would be more cost effective to replace the unit at this point, and offered to do a free Estimate, for which Mr. [redacted] declined, for he was planning to sell the house.  Jesse then  gave Mr. [redacted] an itemized invoice to replace the condenser fan motor, at a cost of. $577.00, and $231.00 for the capacitor.  The customer signed the invoice authorizing the repairs.   The customer paid cash for the capacitor,  and we would collect the balance once we installed the condenser motor.    SECOND: On Saturday,  July 30, 2016  we sent  [redacted], one of our installers, to install the new motor, and put the original fan blade back on.   Upon running the motor it was determined the fan blade was not balanced, which causes the blade to vibrate.   On Monday August 1, 2016,  [redacted] contacted several HVAC companies to find the blade, but was told by all of them,  due to the age of the system (22yrs) , the manufacturers do not make this part anymore. We called the customer and told him we could not find the part, but we could balance it here in the office, customer stated  “that was a good idea”. ([redacted] did you or anyone originally quote the customer a price for the fan or the work you did on it? ) THIRD : On Monday, August 8, 2016. [redacted] our tech went there to install the blade , installed it system was working fine but customer told him he spoke to [redacted] and [redacted] told him there is no charge for the motor that he would only be charged for the fan blade, and refused to pay for the motor.   At this point, [redacted], our Office Manager contacted [redacted] and asked him if he had told Mr. [redacted] that he would only be charged for the fan blade.  [redacted] basically stated, he did not tell the customer that, the customer did call him after his first call, and he told Mr. [redacted] that he would not charge him for the BLADE.  He did not say the reverse.   [redacted] then contact Mr. [redacted] to discuss his complaint, he was adamant he was not paying $577 for the motor and that [redacted] told him he only had to pay for the fan.  In the spirit of good customer service, and Mr. [redacted] refusal to pay,  [redacted] decided to offer Mr. [redacted] to pay only our cost, $320 and free labor for the motor, and the fan blade labor (Normally $141.00) which Mr. [redacted] agreed to and said “that makes me happy”. This contradicts Mr. [redacted] original complaint that [redacted] told him he would only have pay for the fan, then he agrees to pay a reduced cost for the motor.   At no time did Jaguar threaten to put a lien on his home, especially for $500-600.  Nor do we threaten customers under any circumstances.  I am not sure I understand how someone is paying a lesser amount, with free labor under “duress” This complaint is without merit. 1. The invoice stands for itself.  It states the cost of  Motor and Capacitor for which the customer signed and agreed to the terms of payment. 2. The amounts Mr. [redacted] quotes in his complaint is incorrect. 3. [redacted] offered the blade for free because we had not had to purchase a new blade, we found a way to make it work, balanced it, which as stated above, the overall costs we ultimately charged him “made him very happy”. 4. We installed the blade, and the system was working when we left – we did not leave the blade on his “house”.   5. It is customary for any HVAC company to remove any old parts from the customers property, to leave it the property clean and in the same condition as when we arrived.6. What should have been a Est $817.00 charge for parts and labor, we charged the customer $320.00.   Our yelp reviews also speak for themselves as to the customer service and efforts to meet our customer’s needs.  Mr. [redacted] complaint is somewhat ambiguous which makes it difficult to respond to all he has stated. It is unfortunate that Mr. [redacted] has submitted such an egregious complaint, when all of our staff treated him with respect, and went out of our way to figure out his problem and resolve it.  Many AC companies would have refused to even repair such an old system and tell them they just need a new system. I honestly don’t know what more we could have done for Mr. [redacted].  Thank you [redacted]Manager/OwnerJaguar Heating and Air

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Address: 2360 Jacoby Rd, Akron, Ohio, United States, 44321-2523

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