Fulton Surveying

June 23, [redacted] ***RE: ID# [redacted] Dear ***In response to your letter of complain, we appreciate the opportunity to present the other side of our situation.I received a call from Ms*** asking us to locate the North line of a piece of property we had surveyed in May, As a licensed professional land surveyor, it is my job duty to protect the public so I tried to explain to her the process that would need to happen to do that to protect her and the adjoining properties from establishing a line that was not in the correct placeTo establish one property line, we would need to locate all of her corners to verify all of her property linesDrawing a line between two irons ('corner') does not establish a property lineA line is not a property line until all of the corners are located and checked for angle and distance to recreate the described property on the ground.I told Ms [redacted] we charged by the hour ($125.00/hrfor a 2-man crew) to locate cornersShe agreed to the charge and told us to come out but a time and day was not setWe came out at our first opportunity and located the property cornersi invoiced $for the hours our crew spent on the property locating the corners.I received a call from the [redacted] party informing me that we had not flagged the length of the north property lineFirst opportunity, I sent the same crew backThe [redacted] property is a +acre tract with some treesThere is not a line of sight from the front to back so the crew set a couple of traverse points in the open from which they would be able to turn angles and distances to the property linethey wrote down the information of their traverse point locations so I could find the relationship of the traverse points with the northwest and northeast property corners that were established on the first visitWith that information, I was able to calculate coordinates that the crew could turn an angle and distance from their traverse points to set a point on the north property line.The two additional visits, one to set and tie the traverse points and the other to stake the north property line came to a total of hours ($375.00) for both visitsThe calculation time/cost in the office was not included in the invoice.I tried to explain this to Ms [redacted] when she called inquiring about the second invoiceAbout the third or fourth time I was interrupted trying to explain the process and what the invoice was for, I finished my explanation while she was still interruptingAt that time she told me I was rudeWith all of the time and effort that goes into a job, I think it helps to explain itTo be interrupted and called rude when I was trying to explain it, the reason of her call, I thought that was just as unprofessional of herAfter she said I was rude, I told her she was rude, as well.I've been with this company for years and have always put the customer first.Sincerely, [redacted]