Fulton Tours & Travel

In October 2014, I purchased a round-trip ticket to India on Emirates Airline through [redacted] (Fulton Tours and Travel) for December 12, 2014. After the departure date, I notified Mr. [redacted] that I had been ill, and was too ill to travel and that I wanted a cancellation refund. I was informed by...

Mr. [redacted] that I needed to provide a letter from my personal doctor that I was too ill to travel at the time of the flight. I provided Mr. [redacted] with the letter and requested that he process my cancellation refund request.On December 22, 2014, I called Mr. [redacted] to find out the status of the cancellation refund. Mr. [redacted] stated that Emirates Airline would refund $4,200.00 of the total $5,000.00 spent on the tickets. At this time Mr. [redacted] stated he needed $200.00 of the refund money. At no time did Mr. [redacted] provide a reason or an accounting statement for services. All he stated was that he needed the money. I told Mr. [redacted] during this phone call No, absolutely not, you may not have $200.00 in front of a witness who heard the phone call on speaker phone. On December 27, 2014, I called Emirates Airline and confirmed via the phone call that the refund was to be $4,200.00. On December 28, 2014, I called Mr. [redacted] and left a message that he needed to bring the refund check to my home immediately.On December 31, 2014, Mr. [redacted] left a check under my doormat for the sum of $4,000.00. No receipt or accounting information was provided regarding the missing $200.00. I want Mr. [redacted] of Fulton Tours and Travel to return the $200.00 which he took without my permission.As a side note: I have loaned Mr. [redacted] $1,700 which he stated he would pay back to me as a loan. It has been over two years with no payment. Mr. [redacted] thinks he can take advantage of a disabled woman who cannot drive to his office and confront him about his dishonest behavior. I want the $200.00 Mr. [redacted] took from my refund without my permission. I filed a previous complaint with the Revdex.com, but when I was called I asked that the complain not be processed. I did this because Mr. [redacted] told me he would return my money in one week. He has not done so, so I am filing the report.I also take medication which affects my memory - so I have to be reminded to move forward on the complaint.

Business states that the consumer has been refunded the additional $200.

Review: [redacted] of Fulton Tours and Travel was contacted to facilitate a refund for a round-trip ticket to India that I was unable to use due to my health issues. I paid a price of $5,000 to Emirates Airline for the round trip tickets. I provided a note from my doctor stating that my health precluded a trip and that I wanted a refund. [redacted] stated that there would a fee ($800) with held by the airline and that He (Mr. [redacted]) needed an additional $200 for himself. He stated he needed the money. Today he provided me with $4,000 stating he kept money for himself. I told him previously that I wanted the full refund and that I did not owe him anything as he already owed me money. He owes me money made to him in the form of personal loans that he refuses to pay back. He is taking advantage of my ill health knowing I cannot travel or drive to his office to complain and get my money.Mr. [redacted] has refused to provide anything in writing from Emirates Airline specifying the refund amount. I called the airline and it was confirmed that $800 would be withheld due to the cancellation for health reasons and that I would receive a refund of $4,200.Desired Settlement: [redacted] owes me $200.00 from an Emirates Airline refund which he took without my permission. He additionally owes me money made in the form of personal loans which he stated he would pay back. I will pursue the loan monies via Civil Court, but I want the full refund that was given to Mr. [redacted] from the airline.

Consumer

Response:

In October 2014, I purchased a round-trip ticket to India on Emirates Airline through [redacted] (Fulton Tours and Travel) for December 12, 2014. After the departure date, I notified Mr. [redacted] that I had been ill, and was too ill to travel and that I wanted a cancellation refund. I was informed by Mr. [redacted] that I needed to provide a letter from my personal doctor that I was too ill to travel at the time of the flight. I provided Mr. [redacted] with the letter and requested that he process my cancellation refund request.On December 22, 2014, I called Mr. [redacted] to find out the status of the cancellation refund. Mr. [redacted] stated that Emirates Airline would refund $4,200.00 of the total $5,000.00 spent on the tickets. At this time Mr. [redacted] stated he needed $200.00 of the refund money. At no time did Mr. [redacted] provide a reason or an accounting statement for services. All he stated was that he needed the money. I told Mr. [redacted] during this phone call No, absolutely not, you may not have $200.00 in front of a witness who heard the phone call on speaker phone. On December 27, 2014, I called Emirates Airline and confirmed via the phone call that the refund was to be $4,200.00. On December 28, 2014, I called Mr. [redacted] and left a message that he needed to bring the refund check to my home immediately.On December 31, 2014, Mr. [redacted] left a check under my doormat for the sum of $4,000.00. No receipt or accounting information was provided regarding the missing $200.00. I want Mr. [redacted] of Fulton Tours and Travel to return the $200.00 which he took without my permission.As a side note: I have loaned Mr. [redacted] $1,700 which he stated he would pay back to me as a loan. It has been over two years with no payment. Mr. [redacted] thinks he can take advantage of a disabled woman who cannot drive to his office and confront him about his dishonest behavior.