Fun Flicks

To Whom It May Concern:We are in receipt of Mr [redacted] 's complaint and, based on the contents of his complaint, are equally upset about the events of that nightWe asked our host to document what happened that night and his direct responses to the email that was sent by Mr [redacted] are below:==========================================================================...⇄ [redacted] : My name is [redacted] and I hired your company to help with a Halloween Movie in the Park Event that we have a few times annually at my housing communityThe event was October 21st and it did not go well at allI was told by your event rep that you would be contacting me to provide me a refund the next day or Monday at the latestHost Response: I never told him he would be given a refundHe asked me if there was any way he could be refunded and I told him that he could contact you if there were any problems or complaints he hadI made it clear that a refund wouldn’t be guaranteedMr [redacted] : It has now been over two weeks and I couldn't wait any longer for you to contact me so I am reaching out to youThe major problem we had at the event was your projector did not function correctly at allThe event rep who stayed through the whole movie had to work on the projector the whole timeThe movie was delayed after the projector was set up because your Rep couldn't get the projector to rear project so we had to reorganize where my guests were sitting in order to set the projector in front This again delayed the movie even longer and when it was done the picture still didn't line up correctly on the inflatable screenYour Rep said that the projector was the wrong size for this inflatable screenAfter we finally got the screen and picture lined up the best we could get it about mins into the film the whole picture went out The audio was fine but we had no visualThe Rep said that the projectors overheated light was coming on so he had placed a small fan on it even though he said it felt cool to the touch After a while some of the attendees started to leave I had to apologize for the problems and your Rep eventually got it working again but it would continue to go on and off about times for the next mins of the movieYour rep told me later that this projector had been worked on sometime recently and should not have been sent out The Rep said the company was slammed that weekend and the projector was accidentally put out when it shouldn't have beenHost Response: When I first set up I tried rear projecting because that’s what the customer wantedHowever, I didn’t have enough room in the back to set up and get things lined upSo I moved the projector to the front where maybe to people had to moveMost of the guests did not have to reorganize where they were sittingOnce the projector started up I realized that the lighting was an immediate issue, especially towards the edge of the screenSo in order to provide the best possible picture I minimized the picture slightly to make sure the lighting wouldn’t interfereNot once did the customer complain about the picture not fitting perfectly to the screenI told him lighting was going to be an issue when I first showed upOnce the movie started about minutes in the projector started turning offI paused the movie and tried fixing the issue for about minutesAfter minutes I got it started up againThe whole time working on the projector the customer was right behind me wanting to know what was going onHe noticed that the lamp light on the projector was flashing and asked me if the projector was overheatingI told him that it was most likely electrical and that enough power wasn’t getting to the projectorI had checked to see if the projector was overheatingThe projector was not warm at all, so I knew right away that wasn’t the issueI used the fan as a precaution and wanted to make sure I covered all my basesThe projector also went out a second time about min later for about 15-seconds, so at that point I realized that it was an electrical issueI told the customer about the issue and apologized for the issueThe movie played without an issue from that point onThe projector did not turn off timesThat’s exaggeratedI never said that the projector had been worked on or that it was the wrong projector for the screenI had used this projector at a foot screen event before and had no issuesMy issue is that no one complained during the event and that everyone was understanding of the issuesI realize the issue with the projector and lights caused problems but I did everything in my power to fix the issue and most of the movie was played without a single problemI know that competing companies set things up and then leave the location and come back when the movie is overWe stay to make sure issues are solved if they come upIt’s one thing if the movie didn’t play and the sound was offBut the projector acted up a couple of times and I was able to fix itPeople came up to me after the movie was over to thank me for staying and fixing the issue because people were telling me that last year at this event, a competingcompany set things up and left once the movie startedIf a problem occurred, no one would be there to fix itSorry for the lengthy response, but I feel it’s inappropriate for the customer to ask for a refund just because of a minor technical issue ================================================================================...⇄ did respond to Mr [redacted] 's request for a full refund on 11/20/and offered him a free generator rental on his next event in an attempt to resolve what we believed to be the main issue (power related) on the next event [redacted] informed me of Mr [redacted] 's response to that email that very evening and I sent him another email that same evening (11/20/14) offering to do an event for free as I felt that was more than fairI didn't know he had already filed a complaint with the Revdex.com but suffice it to say that we did make attempts to make it right with Mr [redacted] I would still be willing to do that even after this complaintWe are a customer-service driven company that is family owned and operatedWe have a professional staff, great equipment, and a stellar reputationWe have never had a complaint beforeWe aren't perfect but as you can see from the events outlined above, there are two sides to every story

To Whom It May Concern:We are in receipt of Mr. [redacted]'s complaint and, based on the contents of his complaint, are equally upset about the events of that night. We asked our host to document what happened that night and his direct responses to the email that was sent by Mr. [redacted] are...

below:==========================================================================...⇄ [redacted]: My name is [redacted] and I hired your company to help with a Halloween Movie in the Park Event that we have a few times annually at my housing community. The event was October 21st and it did not go well at all. I was told by your event rep that you would be contacting me to provide me a refund the next day or Monday at the latest. Host Response: I never told him he would be given a refund. He asked me if there was any way he could be refunded and I told him that he could contact you if there were any problems or complaints he had. I made it clear that a refund wouldn’t be guaranteed. Mr. [redacted]: It has now been over two weeks and I couldn't wait any longer for you to contact me so I am reaching out to you. The major problem we had at the event was your projector did not function correctly at all. The event rep who stayed through the whole movie had to work on the projector the whole time. The movie was delayed after the projector was set up because your Rep couldn't get the projector to rear project so we had to reorganize where my guests were sitting in order to set the projector in front.  This again delayed the movie even longer and when it was done the picture still didn't line up correctly on the inflatable screen. Your Rep said that the projector was the wrong size for this inflatable screen. After we finally got the screen and picture lined up the best we could get it about 30 mins into the film the whole picture went out.  The audio was fine but we had no visual. The Rep said that the projectors overheated light was coming on so he had placed a small fan on it even though he said it felt cool to the touch.  After a while some of the attendees started to leave.  I had to apologize for the problems and your Rep eventually got it working again but it would continue to go on and off about 7 times for the next 90 mins of the movie. Your rep told me later that this projector had been worked on sometime recently and should not have been sent out.  The Rep said the company was slammed that weekend and the projector was accidentally put out when it shouldn't have been. Host Response: When I first set up I tried rear projecting because that’s what the customer wanted. However, I didn’t have enough room in the back to set up and get things lined up. So I moved the projector to the front where maybe 5 to 6 people had to move. Most of the guests did not have to reorganize where they were sitting. Once the projector started up I realized that the lighting was an immediate issue, especially towards the edge of the screen. So in order to provide the best possible picture I minimized the picture slightly to make sure the lighting wouldn’t interfere. Not once did the customer complain about the picture not fitting perfectly to the screen. I told him lighting was going to be an issue when I first showed up. Once the movie started about 15 minutes in the projector started turning off. I paused the movie and tried fixing the issue for about 5 minutes. After 5 minutes I got it started up again. The whole time working on the projector the customer was right behind me wanting to know what was going on. He noticed that the lamp light on the projector was flashing and asked me if the projector was overheating. I told him that it was most likely electrical and that enough power wasn’t getting to the projector. I had checked to see if the projector was overheating. The projector was not warm at all, so I knew right away that wasn’t the issue. I used the fan as a precaution and wanted to make sure I covered all my bases. The projector also went out a second time about 5 min later for about 15-20 seconds, so at that point I realized that it was an electrical issue. I told the customer about the issue and apologized for the issue. The movie played without an issue from that point on. The projector did not turn off 7 times. That’s exaggerated. I never said that the projector had been worked on or that it was the wrong projector for the screen. I had used this projector at a 21 foot screen event before and had no issues. My issue is that no one complained during the event and that everyone was understanding of the issues. I realize the issue with the projector and lights caused problems but I did everything in my power to fix the issue and most of the movie was played without a single problem. I know that competing companies set things up and then leave the location and come back when the movie is over. We stay to make sure issues are solved if they come up. It’s one thing if the movie didn’t play and the sound was off. But the projector acted up a couple of times and I was able to fix it. People came up to me after the movie was over to thank me for staying and fixing the issue because people were telling me that last year at this event, a competingcompany set things up and left once the movie started. If a problem occurred, no one would be there to fix it. Sorry for the lengthy response, but I feel it’s inappropriate for the customer to ask for a refund just because of a minor technical issue.  ======================================================================...⇄ did respond to Mr. [redacted]'s request for a full refund on 11/20/14 and offered him a free generator rental on his next event in an attempt to resolve what we believed to be the main issue (power related) on the next event. [redacted] informed me of Mr. [redacted]'s response to that email that very evening and I sent him another email that same evening (11/20/14) offering to do an event for free as I felt that was more than fair. I didn't know he had already filed a complaint with the Revdex.com but suffice it to say that we did make attempts to make it right with Mr. [redacted]. I would still be willing to do that even after this complaint. We are a customer-service driven company that is family owned and operated. We have a professional staff, great equipment, and a stellar reputation. We have never had a complaint before. We aren't perfect but as you can see from the events outlined above, there are two sides to every story.

I've worked with Fun Flicks of Arizona for a few years now for several events and they are great to work with! Helpful, Accommodating, Honest, Knowledgeable, Friendly and Fun! They work hard and are proud of their business. I would recommend them to anyone.

To Whom It May Concern:We are in receipt of Mr. [redacted]'s complaint and, based on the contents of his complaint, are equally upset about the events of that night. We asked our host to document what happened that night and his direct responses to the email that was sent by Mr. [redacted] are...

below:==========================================================================...⇄ [redacted]: My name is [redacted] and I hired your company to help with a Halloween Movie in the Park Event that we have a few times annually at my housing community. The event was October 21st and it did not go well at all. I was told by your event rep that you would be contacting me to provide me a refund the next day or Monday at the latest. Host Response: I never told him he would be given a refund. He asked me if there was any way he could be refunded and I told him that he could contact you if there were any problems or complaints he had. I made it clear that a refund wouldn’t be guaranteed. Mr. [redacted]: It has now been over two weeks and I couldn't wait any longer for you to contact me so I am reaching out to you. The major problem we had at the event was your projector did not function correctly at all. The event rep who stayed through the whole movie had to work on the projector the whole time. The movie was delayed after the projector was set up because your Rep couldn't get the projector to rear project so we had to reorganize where my guests were sitting in order to set the projector in front.  This again delayed the movie even longer and when it was done the picture still didn't line up correctly on the inflatable screen. Your Rep said that the projector was the wrong size for this inflatable screen. After we finally got the screen and picture lined up the best we could get it about 30 mins into the film the whole picture went out.  The audio was fine but we had no visual. The Rep said that the projectors overheated light was coming on so he had placed a small fan on it even though he said it felt cool to the touch.  After a while some of the attendees started to leave.  I had to apologize for the problems and your Rep eventually got it working again but it would continue to go on and off about 7 times for the next 90 mins of the movie. Your rep told me later that this projector had been worked on sometime recently and should not have been sent out.  The Rep said the company was slammed that weekend and the projector was accidentally put out when it shouldn't have been. Host Response: When I first set up I tried rear projecting because that’s what the customer wanted. However, I didn’t have enough room in the back to set up and get things lined up. So I moved the projector to the front where maybe 5 to 6 people had to move. Most of the guests did not have to reorganize where they were sitting. Once the projector started up I realized that the lighting was an immediate issue, especially towards the edge of the screen. So in order to provide the best possible picture I minimized the picture slightly to make sure the lighting wouldn’t interfere. Not once did the customer complain about the picture not fitting perfectly to the screen. I told him lighting was going to be an issue when I first showed up. Once the movie started about 15 minutes in the projector started turning off. I paused the movie and tried fixing the issue for about 5 minutes. After 5 minutes I got it started up again. The whole time working on the projector the customer was right behind me wanting to know what was going on. He noticed that the lamp light on the projector was flashing and asked me if the projector was overheating. I told him that it was most likely electrical and that enough power wasn’t getting to the projector. I had checked to see if the projector was overheating. The projector was not warm at all, so I knew right away that wasn’t the issue. I used the fan as a precaution and wanted to make sure I covered all my bases. The projector also went out a second time about 5 min later for about 15-20 seconds, so at that point I realized that it was an electrical issue. I told the customer about the issue and apologized for the issue. The movie played without an issue from that point on. The projector did not turn off 7 times. That’s exaggerated. I never said that the projector had been worked on or that it was the wrong projector for the screen. I had used this projector at a 21 foot screen event before and had no issues. My issue is that no one complained during the event and that everyone was understanding of the issues. I realize the issue with the projector and lights caused problems but I did everything in my power to fix the issue and most of the movie was played without a single problem. I know that competing companies set things up and then leave the location and come back when the movie is over. We stay to make sure issues are solved if they come up. It’s one thing if the movie didn’t play and the sound was off. But the projector acted up a couple of times and I was able to fix it. People came up to me after the movie was over to thank me for staying and fixing the issue because people were telling me that last year at this event, a competingcompany set things up and left once the movie started. If a problem occurred, no one would be there to fix it. Sorry for the lengthy response, but I feel it’s inappropriate for the customer to ask for a refund just because of a minor technical issue.  ======================================================================...⇄ did respond to Mr. [redacted]'s request for a full refund on 11/20/14 and offered him a free generator rental on his next event in an attempt to resolve what we believed to be the main issue (power related) on the next event. [redacted] informed me of Mr. [redacted]'s response to that email that very evening and I sent him another email that same evening (11/20/14) offering to do an event for free as I felt that was more than fair. I didn't know he had already filed a complaint with the Revdex.com but suffice it to say that we did make attempts to make it right with Mr. [redacted]. I would still be willing to do that even after this complaint. We are a customer-service driven company that is family owned and operated. We have a professional staff, great equipment, and a stellar reputation. We have never had a complaint before. We aren't perfect but as you can see from the events outlined above, there are two sides to every story.