Fun Nite Art

The owner is RUDE!!!! Should not be working with the public!!!

This group is awesome. Always a fun time and lots of laughs! They teach the inexperienced how to create a beautiful painting!

I had so much fun painting Owl Always Love Hoo with Barbi at FunNite Art!!! I signed up for another one the next day. I think I'm hooked!

AWESOME AWESOME AWESOME TEACHER! WE HAD A GREAT TIME!:)

What a FUN night to share with friends!!

My first fun art night was amazing. I had so much fun with all the girsl and instructors. I will be doing this again.

Awesome!

I absolutely love painting with Fun Nite Art. Tammy's a hoot.

I have wanted to attend an event for quite some time, but due to working second shift it just never seemed to happen. I am SO glad I had the chance to come this evening. I had a blast, even going alone, everyone was lovely and relaxed. I can't wait to bring my daughter for a kids night! Thank you Fun Nit Art!

Great to work with. Had a lovely evening and my painting turned out better than I ever thought it would.

SO MUCH FUN!!! My husband & I had a wonderful time. Tammy was a hoot, and we love our paintings. Will definitely recommend this to others, and hopefully do it again ourselves in the near future.

Was so much fun and Tammy helped make it such a positive experience. Our paintings turned it great!!!

The painting was fun, the artist was fun. I love doing these and will come back again. The only problem we had was the restaurant put us in a corner where we barely had room to move our elbows to paint and then a group of lacrosse players came in and sat next to our tables and we could barely hear the girl speaking to tell us what to do. We noticed there was a birthday party on the other side where we should have been. So I think they over booked for the night. But other than that I had a blast.

Professional company that provides a fun and creative event. Would highly recommend Fun Nite Art!

Review: I purchased 4 tickets to an event held by Fun Nite Art in March 2014. The event was advertised to be located in their private studio on a certain date. Within days of purchasing my tickets, the location of the event was changed with no concern for those tickets already bought. After I requested a refund, and was told that was not possible I filed a dispute with pay pal. During the dispute, the entire date of the event was changed and rescheduled to a date when we were unable to attend. Even with this new information, I was not granted a refund. Instead, over 8 weeks later and only after I pursued the business owner for compensation I was issued a credit attached to my email address through their ticket purchasing website LeapTicket. I was originally told by the business owner that these credits would be valid for 6 months, however once issued the credits were valid for only 60 days. Some of the events that the business now offers are substantially less money than I paid, and in trying to redeem my credits I learned that I was not credited the TOTAL purchase price, but only 4 tickets not to exceed the purchase price. When I contacted the business owner, I was informed that the credit was not "dollar for dollar but ticket for ticket". I made a purchase of $146.00 and expect to receive goods priced at that same amount. If I use my credits for a $20 event, the owner will not refund the difference and in essence I forfeit that money. The business owner has lied to me several times, and has been very unwilling to make sure I get what I paid for. She has routinely been rude, and disrespectful through email and phone conversations, even hanging up the phone on me. This has been the worst experience I have ever had with a small business owner, and would not recommend this business to anyone.Desired Settlement: I would like to see that the total amount of my purchase be utilized and I be issued any remaining credit for any unused amount.

Business

Response:

In March of 2014, I offered a flash sale on the price of my art party tickets to celebrate 24 months in business. The discount was available only for 24 hours. On the Facebook post, I mentioned that the discount was not valid on prior purchases. This is a common practice in business... to offer a discount. It is an unfortunate reality that businesses can't give a price adjustment on products previously purchased. Ms [redacted] sent me a request for a price adjustment; which I declined. I reminded her that she could still take advantage of the sale by choosing a different event to use her discount on. She was angry that I would not offer her the price adjustment. I explained to her that if I were to offer a price adjustment, I would never be able to offer a discount, in the first place. I had one or two other customers ask me the question, but were satisfied with my answer. Due to the few who asked, I then addressed the issue on my Facebook page to clarify. Apparently, Ms [redacted] was not happy that I did so because she felt the reason I posted the clarification was only because of her. Which it was not.

So, it is very important to note that Ms [redacted] was unhappy because she paid $35 for her tickets and I offered a sale for $24. Her initial reason for being upset had nothing to do with the venue change. She simply was not happy that she did not get the result she was seeking from me: to receive a refund for the difference in her ticket price.

Our business is a mobile painting party business. We travel around to restaurants and other venues and hold painting classes on site while our customers enjoy dinner and drinks. All of our customers are aware that our events are held at different locations each time we hold an event.

We were holding one evening a month in our private home studio because most restaurants were not able to host us on a Friday night. In early to mid March of 2014, we realized that the home we were leasing had a presence of black mold inside the basement. So, we ended up having to find a new home and move our home-based business as well. As you can imagine, this left us scrambling to relocate within just a few weeks. We were unsure as to where we would be. It took us a little bit of time to locate an alternate location to hold our March 28th. As soon as my office staff were able to secure a location, we changed the event to a local restaurant located only 5 minutes away from the original location of my home. This event just happened to be the same event Ms [redacted] had registered for.

This opened up an opportunity for Ms [redacted] to find a new way to get a refund. I have a very clear policy that we do not offer refunds. We offer 20-30 art parties a month. So if our customers are unable to attend one event, they can transfer their ticket to another. However, we are not set up to offer refunds because we pre-purchase the materials for the events as the customers register.

Ms. [redacted] was unhappy with the fact that the event was moved to the new location. Our voicemail of our studio, our email (and our Cover graphic of our Fb page at that time) all state that our office hours are from 9am-4pm. Due to the fact that our events are from 6pm-9pm, often-times we are not in bed until midnight or 1am. So, our office hours are different than normal businesses. The timeline in which Ms [redacted] complained gave us absolutely zero time to respond:

March 20 6:37pm - Phone call - no message left

March 20 6:50pm - Voicemail left voicing her concerns and requesting a refund

March 21 8:41am - Emailed me her complaint

March 21 8:50am - Filed "New Significantly Not as Described Dispute" with PayPal - temporary hold placed on my account

March 21 11:33am - PayPal closed dispute and released the funds from my account

I followed up with PayPal at around 9am via telephone and provided documentation satisfactory for them to resolve the dispute. I showed that the event was still being held and she had not missed it. I explained that regardless of the location, the teaching quality would remain the same. I also showed that the new location is literally less than a mile from the original location.

March 21 11:13am - I responded to [redacted] via email. Email chain attached. I gave [redacted] my honest response and I also gave her promo codes to use within the next 60-days, as is my policy for rescheduled tickets.

March 21 1:58pm - Upon conversing with the other students of the class, we decided to move the event to April 25th, so we could hold the event at our new home studio. This was also not satisfactory to Ms [redacted]. She again requested a refund. I again, held firm to my policy.

March 24 9:14am - Ms [redacted] filed a complaint with her Credit Card company. PayPal informs me and placed hold on the funds.

April 8th - Ms [redacted] requests to attend our April 25th event and requests printable gift-certificates for her friends. I contacted PayPal for guidance. They recommended that I not provide her services until the credit card dispute is resolved. They explained this usually takes a minimum of 75 days. Then they recommended that if the customer wants to participate, she should cancel her dispute with the credit card. I offer to her that if she cancels the dispute, I will give her the gift certificates with a 6-month expiration date and I will add her back onto the event. But that these terms would only be offered as a result of her canceling the dispute. Ms [redacted] refused.

May 14 10:45am - Ms [redacted] emails me asking that I mail her certificates. She states that according to PayPal the funds were re-deposited into my account. She claims the funds were released to me on April 2nd.

May 19 4:03 pm - I inform Ms [redacted] I could not find an email or notification from PayPal that I had been returned the funds. I called PayPal and they informed me that I did, in fact, win the dispute with the credit card company. They explained that the credit card company would wait the full 75-days before resubmitting the funds to me. I decided to go ahead and give her the certificates, knowing I would eventually get the funds. So I went ahead and submitted to her the original promo codes and gave them a new 60-day expiration date; as per my reschedule policy.

May 19 4:16 pm - Ms [redacted] is unhappy that I gave her a 60-day expiration date, claiming that I previously offered her 6-months.

May 19 4:48 pm - It is clear to me that Ms [redacted] simply wants to be difficult. So, again, I hold to my policy. I inform Ms [redacted] that I can't wait to paint with her and not to expect any further responses via email regarding this situation.

July 2 4:50pm - Ms [redacted] apparently has decided to use her promo codes. She visits my website where I have offered a $5 summer sale. That is when I received another phone call from Ms [redacted] expressing her discontent with the fact that the events are currently less than what she paid. She wanted a refund of the difference. I explained to her that she has 4 tickets to use at any of our events. She was unhappy with that. In in the midst of our discussion the call was dropped. We live in the mountains and we have [redacted] cell service. Our calls are very frequently dropped. Unfortunately, it happened during this one.

July 2 4:58pm - I emailed Ms [redacted] an apology for dropping her call. I explained in writing that she has 4 tickets and that no refunds can be given.

July 8 12:07 - I received an email notification from PayPal stating that the credit card company has closed the dispute and the funds have been credited back to my account.

So in summary. I understand that Ms [redacted] was disappointed by the original discount coupon that I offered to my dedicated customers in celebration of 24 months in business. It was unfortunate to me that Ms [redacted] could not celebrate with us. We have held over 500 events with an average of 18 people at each event and we have never had a customer take issue with our lack of a refund policy. We have always been able to provide another event that a customer was happy to participate in. We offer at least 20 events a month and thus it is very difficult for one to find an alternate painting party to attend.

Ms [redacted] submits in this claim that there is a large difference in the price she paid per ticket and the price of our current events. She quotes the price of our Kids Nite Art that was held on July 7th for just $20. In line with our current discount, that class was being offered for a $5 discount from it's regular price of $25. The majority of our July events on our schedule are priced at $30--which also is reflective of a $5 discount. However, at the time of Ms [redacted]s inquiry we had two events on our schedule called "Create & Grow" that were both priced at $40. They were booked for July 9th and another is upcoming this Wednesday night. She certainly could have used her promo codes for these events utilizing the full amount she paid.

It is clear to me that Ms [redacted] is not attempting to allow a fair resolution to this situation. Unfortunately, I cannot and will not alter my business policy and practices any further to accommodate her. The sheer amount of administrative time she has cost me is far more than the amount she paid for these tickets. And thus, Ms [redacted] has until the expiration date of her promo codes (July 19th) to utilize them. After that time, those codes will no longer be valid.

Ms [redacted] has filed disputes with Paypal and her Credit Card company - both whom have gone through investigations and they have both backed me and my decisions by closing the disputes in my favor. Now, Ms [redacted] submits her incomplete report to the Revdex.com including a statement that all my events are priced at $20. I would greatly appreciate it if the Revdex.com would kindly review the attached documentation in full and keep this report from your website.

I take pride in providing a fun and entertaining artistic experience for people of all ages! We have a whole lot of fun and in the process adults are able to create a masterpiece of their own! Once a photo of their masterpiece is posted on Facebook and on display for others to see; they receive an amazing thing... Confidence. The confidence to create. It's a priceless process that leaves everyone who participates with us better than when we first met. It is sad to me that Ms [redacted] has not been able to experience this process with us.

We welcome her to participate with us at any event between now and July 19th. We pray that she would show respect for the instructor and our other customers should she choose to participate.

Thank you for allowing me the opportunity to respond.

Founder & CEO

Fun Nite Art

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While it is true that I did indeed inquire about receiving the discounted price for Ms. [redacted]'s tickets that were discounted less than 48 hours after my purchase, I had accepted her very rude and unprofessional response that she posted to her Facebook page because she had never responded directly to my concerns. Her reaction was so rude in fact, that other persons who read it posted concern for her disrespect to her customers and she promptly deleted her post.

My major concern with my purchase occurred when she changed the location and date of the event I purchased tickets for, with no concern for those previously purchased tickets. Due to scheduling conflicts, our party was unable to attend the rescheduled event at the new location. I understand the Ms. [redacted]'s business is a mobile painting party business. I also understand that when I purchased our tickets, this specific event was listed as being located at their private studio. This was one of the major aspects that drew us to this event. The other element of our interest was this specific painting of two trees with beautiful colors throughout. If we were interested in painting a different painting in a different location on a different date, we would have purchased tickets for another event.

While Ms. [redacted] would argue that I gave her "absolutely zero time to respond" and her office hours are different than those of most businesses, in reality she did in fact have time to respond to my concerns about the changes. It was during this time that she posted numerous condescending and very distasteful messages to her Facebook page about my concerns.

All this being said, I was willing to put the past aside and join one of Ms. [redacted]'s artists in a painting experience. I was told in email documentation which the business owner herself provided in her supporting documentation, that the gift certificate I was going to be issued were going to be valid for 6 months. When I received the credit to my account, I realized that she had lied. These were in fact issued for 60 days. For a party of 4 who work completely different schedules and have children, I understood that it would be difficult for us to find a date in which we could all attend together as planned, but was confident that the 6 month window I was promised would grant us the time to find an event that suited all of our schedules and in which we were interested in painting the painting itself. After all as Ms. [redacted] points out, this is a painting class in which you learn a painting and take it home with you.

Ms. [redacted] points out that I was granted a discount for 4 tickets up to $35 each. When I attempted to register for the Kids Nite Art that cost $20 per ticket, I had planned to buy six tickets for $20 each. This would have amounted to a $120 total. She refused to honor my full purchase price of $146.80 and will grant the purchase of only four tickets no matter the price. In turn, Ms. [redacted] suggests that I could have utilized the full amount for my tickets by purchasing seats at one of her "Create and Grow" events which are priced at $40, however my discount is not to exceed $35, so I would be responsible for another $5 per ticket. I believe I am being reasonable when I suggest that I be awarded gift certificates for the full amount that I paid. Her decision of issuing me discounts "ticket for ticket not dollar for dollar" is ludicrous.

I purchased tickets for an experience, not only a painting class, but also an experience in a preferred location, on an available date and time.

Again I assert that Ms. [redacted], whether intentionally or unintentionally lied to me about the expiration date on my discounts and now she is admitting to stealing from me when the price difference benefits her. Also in reviewing Ms. [redacted]’s accompanying documentation the very last page of her attachment is questionably not written by myself. I would like to see the entirety of the communication with proof that is was indeed written by myself and she is not falsifying documentation.

In no way am I opposed to coming to a fair resolution to this situation, in fact that is my only goal. It is very unfortunate that this situation has grown to such unfriendly proportions. I request that this complaint against the business be published so that other potential customers will be aware of Ms. [redacted]'s and Fun Nite Art's customer service policies.

Thank you for your time.

Regards,

I attended a Fun Nite Art Party in November at a local restaurant. When I arrived early for the party, Christy (the instructor) was already there and set up and ready. I have never considered myself to have an ounce of artistic talent when it comes to drawing or painting, but Christy set my nervousness at ease immediately. I was also attending by myself and did not know any of the other participants, but Christy created such an engaging and fun environment that we all had a great time as if we'd been friends for years. Christy was so much fun and was an outstanding teacher. I came away with a painting I'm proud of, but more importantly, I had an entertaining night doing something I might ordinarily not do, and it cost less than I might pay for other forms of entertainment and gave better value. It was a great experience and I plan to sign up for more of Christy's parties and recommend it to my friends and family!

Great time lots of fun!!! Doing it again for date nite art