Funck's Family Restaurant & Mini Markets

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was clearly a certificate number on the gift certificate with an number to call I pointed this out to the manager He could have taken the time to call Double Take and proven that the certificate was valid I offered to call the number for him even He made my family feel like we were thieves in front of other customers I mean, after all, the owner could say what he wants to say, but the bottom line is that I DID have the correct gift certificate I called Double Take on the Monday after the visit and they had stated that I was correct It was only one page and it was the correct gift certificate and the certificate had never been used The fact that FUNCK'S sat and did nothing when the customer pointed out specific items does not fly You did nothing to try and contact Double Take to see if it was valid The certificate was set to expire days after we were trying to use it up.Regards, [redacted]

The customer who filed the complaint about the Gift Certificate from the Double Take Deals did not have the correct confirmation of their Purchase of the Gift Certificate usually used to redeem the certificate
They either never purchased the gift certificate and printed the ad for the purchase or purchased it and printed the wrong thing There was not the confirmation number or dates on the print out necessary The manager on duty showed them a copy of another certificate we had accepted that day to show them the difference We have accepted thousands of the Double Take Certificates in the past several years and have never had a problem The manager was under the impression they would return again with the correct confirmation There must have been some confusion between the guest and the manager that day
Thank you,
Alan F*
Funck's Restaurant
West Main Street
***, PA

Funck's cannot be sure how the *** *** product was handle once the *** *** product left the store. In the customer's statement there is no mention that the *** *** product was out of
date eitherHowever if the customer is able to get a copy of the receipt to Funck's we will gladly refund the purchaseOur address is 1805 N.STRoute 934, Annville Pa
Thanks
Matt F*

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I called them as I arrived home(they are a gas station on one of turnpikes exits) and they said to send a receipt,so I've sent them original,but I'm attaching the copy of it,so they can refund me and look for original one in their placePls see attachments
Regards
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
There was clearly a certificate number on the gift certificate with an number to call. I pointed this out to the manager. He could have taken the time to call Double Take and proven that the certificate was valid. I offered to call the number for him even. He made my family feel like we were thieves in front of other customers. I mean, after all, the owner could say what he wants to say, but the bottom line is that I DID have the correct gift certificate. I called Double Take on the Monday after the visit and they had stated that I was correct. It was only one page and it was the correct gift certificate and the certificate had never been used. The fact that FUNCK'S sat and did nothing when the customer pointed out specific items does not fly. You did nothing to try and contact Double Take to see if it was valid. The certificate was set to expire days after we were trying to use it up.Regards,*** ***