Function(x) Inc.

Hello,
Thank you for forwarding *** ***'s complaint to us for response and resolution
The current Viggle Rewards catalog features gift cards on a limited basisThere will be or gift card brands available per dayOur
Rewards catalog has been geared toward products and digital rewardsGift card rewards are not featured as they had been in the past
Our Terms and Conditions, which *** *** agreed to when she registered for Viggle, state that we reserve the right to make changes to the Rewards catalog at any time and that we do not guarantee specific rewards
*** *** has written to our Customer Support team and has received many repliesIn reviewing the email history, I see that we replied to *** *** on the following dates: 2/**/14, 2/**/14, 12/**/13, 12/*/13, 11/**/13, 11/**/13, 10/**/13, 9/*/13, and 8/**/The only time an email she sent us was not replied to was when that email appeared to be a duplicate of another recent emailIf *** *** is not receiving our replies, she should set her MSN email settings to allow emails from ***
Regards,
*** ***
*** ***, Customer Service

Hello,
Thank you for sending *** ***'s response to us
It is conceivable that we were out of inventory of a specific gift card *** *** tried to redeemWe do not guarantee rewards, but make every effort to have a specific brand of gift card availableWe understand that demand for gift cards is very high, and this is why we have tried to implement limitsFor example, Viggle members can only redeem one gift card brand per dayWe implemented this so that all of our members would have a better chance to redeem*** *** had the opportunity to try to redeem any other day
We have responded to reports of problems with checking inIn fact, we proactively post messages in our social media channels alerting our members to technical issues
I have issued points to *** ***'s account as a courtesy
Viggle is a free app, and *** *** is under no obligation to continue to use ViggleShe may cancel her account in the Viggle Settings at any time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Viggle only responded to the lack of gift cards offered. They did not respond to my complaint regarding offering a Starbuck's card and after I clicked on redeem, received a code to punch in, I was then told there was no more inventory. The card should not have been listed as a gift. This happened in the past and then happened again two nights ago
They did not respond to the fact that numerous times there is a problem checking into programs. In the past few nights, I have tried to check into Chicago Fire, Chicago PD and Revolution. It recognized the program and then said there was a problem with the server, try again. After trying to times, I just gave up. I tried to check into Grey's Anatomy and the program could not be recognized after or tries
During the Olympics, I did not always receive all the points I should have. I saw this was a continuous problem with many other users on ***
Please get the systems working right. This has been a continual problem for months and has been addressed in my emails
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by Viggle regarding complaint ID [redacted].
Sincerely,
[redacted]

Review: Viggle.com is an app to check into TV programs, get points and earn rewards. Up until 5 months ago, everything worked perfectly. They did some upgrades and since then, many times I cannot check into programs. They use to offer numerous gift cards. I was able to easily get a Starbucks $5 card for 12,500 points. They have taken away almost all gift cards; only offering at random a few for the taking. Twice now, I have seen a Starbucks card, went through the process to redeem. The first time I was told there was an error and last night, I was told there was no longer any inventory. One day, they were offering an [redacted] gift card. I checked virtually every 15 minutes all day long and never saw a card offered. It seems like all the do is promise with very little delivery. I have written to customer service numerous times and get no response. Take a look at Viggle on [redacted] and you will see numerous people with the same complaints that I have.Desired Settlement: I want Viggle to get things working and offer what they use to offer.

Business

Response:

Hello,