Fundamental Firearm Management, LLC

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below This is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day.? I have no voicemails or emails at all in regards to any reschedule/cancellation on their part.? The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual? email is actually sent with a read-receipt request.? There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone.? The website does not clearly state anything in regards to how refunds are given.? The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance.? I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google.? The decision to cease contact was via email with Raymond G [redacted] and myself, and only after countless phone calls and emails to him went unanswered.? He finally responded to my email when I left a poor Google review based on my actual experience with him.? In response to my review based on my actual experiences, Raymond G [redacted] created a fake Google account? impersonating me (Thomas Carlson)? to offset my review and said that I took a course with him on 5/22/2016, when the school was closed.? I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course.? It is now going on weeks and I still don't have anything at all? pending on my credit card account.? I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself Regards, [redacted]

Ms [redacted] submitted her transaction twice on our website, on 7/As a result, we refunded one of the transactionsThe amount of time it takes for a refund to be processed variesThis is not the case in point here though: Ms [redacted] contacted her bank the following day (on 8/1) and initiated? TWO chargebacksA chargeback is essentially a claim that a transaction was not authorized by the consumer and forces the payment processing company to issue the disputed? amount back to the consumerThis left FFM with ZERO dollars from Ms [redacted] and a $ [redacted] fee per chargebackAs far as we are concerned, Ms [redacted] defrauded the company out of $ [redacted] and pending receipt of additional documentation from our bank and payment processor, we may pursue criminal charges against her

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Ms [redacted] in fact authorized the payment, in person, and after letting us know she was experiencing financial difficulties and needed to pay her rent, she requested a refundWe honored the refund despite the fact we have a no refund policy given her financial situationMs [redacted] then called her bank, lied to them and said the charge was unauthorizedAs a result, we received a chargeback, incurred an additional fee, and Ms [redacted] ended up with $ [redacted] back when she only paid us $***.The company has already taken legal action against Ms [redacted] for her dishonest behavior, and we reserve the right to file criminal charges against her as well unless she does the right thing by contacting her bank to reverse the chargeback since she has already received a refund.?

We sincerely appreciate you taking the time to voice your concern, as it affords us the opportunity to provide a resolutionAccording to company records, our office manager emailed you and left several voice messages one week prior to class informing you it had been rescheduledWe were unable to
confirm you had received our messages other than through an email delivery receipt, as your email server at *** did not provide a read receipt, and we were unable to reach you by phoneCompany policy clearly and conspicuously states (on our website among other places) that classes may have to be rescheduled and that we do not provide refunds on deposits for trainingThe decision to cease contact with you was decided by our Board of DirectorsDue to the potential security risk posed by your review, our Members voted to in favor of issuing a full refundOur President, Mr*** concurred with their decision; the safety of our students is of utmost importance to usWhile we know this might not be the resolution you were hoping for, if you have any other concerns, please direct them to our general counsel, as they would be happy to provide you further assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day. I have no voicemails or emails at all in regards to any reschedule/cancellation on their part. The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual email is actually sent with a read-receipt request. There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone. The website does not clearly state anything in regards to how refunds are given. The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance. I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google. The decision to cease contact was via email with Raymond G*** *** and myself, and only after countless phone calls and emails to him went unanswered. He finally responded to my email when I left a poor Google review based on my actual experience with him. In response to my review based on my actual experiences, Raymond G*** *** created a fake Google account impersonating me (Thomas Carlson) to offset my review and said that I took a course with him on 5/22/2016, when the school was closed. I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course. It is now going on weeks and I still don't have anything at all pending on my credit card account. I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day. I have no voicemails or emails at all in regards to any reschedule/cancellation on their part. The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual email is actually sent with a read-receipt request. There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone. The website does not clearly state anything in regards to how refunds are given. The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance. I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google. The decision to cease contact was via email with Raymond G*** *** and myself, and only after countless phone calls and emails to him went unanswered. He finally responded to my email when I left a poor Google review based on my actual experience with him. In response to my review based on my actual experiences, Raymond G*** *** created a fake Google account impersonating me (Thomas Carlson) to offset my review and said that I took a course with him on 5/22/2016, when the school was closed. I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course. It is now going on weeks and I still don't have anything at all pending on my credit card account. I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself
Regards,
*** ***

I have received $** of the $** from my instructor at *** *** ***I still haven’t received the initial refund of $** from FFMSo, no I haven’t received my refund from the companyI still need my refund of $** from FFM

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 12427846, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did file a complaint with my bank as stated but that was only for ONE TRANSACTIONHowever, Ray said that my bank took the money from his account two times totaling $**I even have the piece of paper he gave me, apparently backing up his statement of the bank taking the $**I reached out to my bank about the $** being taken from FFM account and I was told by the bank that they never took any money from the merchantTherefore, I am not committing fraud because I STILL GOT $** TAKEN FROM MY BANK ACCOUNT WHEN IT WAS ONLY SUPPOSED TO BE $** AND I NEVER RECEIVED A REFUND FROM THE OTHER $** THAT WASNT SUPPOSED TO BE TAKEN FROM MY BANK ACCOUNTIt was a simple glitch in the company’s website that should’ve been resolved with me receiving a refund of $** from FFMNow the issue is bigger than $** because it’s now $**My instructor stated she gave Ray $** for my background because my bank apparently took $** from his account when it was only supposed to be $**; meaning that my background check was never paid forThat’s why she stated she gave you $** because I was supposed to get $** from my bank. Only thing I want is my $** that I am owedHowever you want to settle it is fine with me.
Regards,
*** ***

Ms*** submitted her transaction twice on our website, on 7/As a result, we refunded one of the transactionsThe amount of time it takes for a refund to be processed variesThis is not the case in point here though: Ms*** contacted her bank the following day (on 8/1) and
initiated TWO chargebacksA chargeback is essentially a claim that a transaction was not authorized by the consumer and forces the payment processing company to issue the disputed amount back to the consumerThis left FFM with ZERO dollars from Ms*** and a $** fee per chargebackAs far as we are concerned, Ms*** defrauded the company out of $*** and pending receipt of additional documentation from our bank and payment processor, we may pursue criminal charges against her

Ms*** in fact authorized the payment, in person, and after letting us know she was experiencing financial difficulties and needed to pay her rent, she requested a refundWe honored the refund despite the fact we have a no refund policy given her financial situationMs*** then called her
bank, lied to them and said the charge was unauthorizedAs a result, we received a chargeback, incurred an additional fee, and Ms*** ended up with $*** back when she only paid us $***.The company has already taken legal action against Ms *** for her dishonest behavior, and we reserve the right to file criminal charges against her as well unless she does the right thing by contacting her bank to reverse the chargeback since she has already received a refund.?