Fundamental Firearm Management

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day I have no voicemails or emails at all in regards to any reschedule/cancellation on their part The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual email is actually sent with a read-receipt request There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone The website does not clearly state anything in regards to how refunds are given The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google The decision to cease contact was via email with Raymond G [redacted] and myself, and only after countless phone calls and emails to him went unanswered He finally responded to my email when I left a poor Google review based on my actual experience with him In response to my review based on my actual experiences, Raymond G [redacted] created a fake Google account impersonating me (Thomas Carlson) to offset my review and said that I took a course with him on 5/22/2016, when the school was closed I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course It is now going on weeks and I still don't have anything at all pending on my credit card account I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself Regards, [redacted]

We sincerely appreciate you taking the time to voice your concern, as it affords us the opportunity to provide a resolutionAccording to company records, our office manager emailed you and left
several voice messages one week prior to class informing you it had been
rescheduledWe were unable to confirm you had received our messages other than through an email delivery receipt, as your email server at *** did not provide a read receipt, and we were unable to reach you by phoneCompany policy clearly and conspicuously
states (on our website among other places) that classes may have to be rescheduled and that we do not provide refunds on deposits for trainingThe decision to cease contact with you was decided by our Board of DirectorsDue to the potential security risk posed by your
review, our Members voted to in favor of issuing a full refundOur President, Mr*** concurred with their decision; the safety of our students is of utmost importance to usWhile we know this might not be the resolution you were hoping for, if you have any other
concerns, please direct them to our general counsel, as they would be happy to provide you further assistance

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day.  I have no voicemails or emails at all in regards to any reschedule/cancellation on their part.  The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual email is actually sent with a read-receipt request.  There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone.  The website does not clearly state anything in regards to how refunds are given.  The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance.  I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google.  The decision to cease contact was via email with Raymond G[redacted] and myself, and only after countless phone calls and emails to him went unanswered.  He finally responded to my email when I left a poor Google review based on my actual experience with him.  In response to my review based on my actual experiences, Raymond G[redacted] created a fake Google account impersonating me (Thomas Carlson) to offset my review and said that I took a course with him on 5/22/2016, when the school was closed.  I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course.  It is now going on 2 weeks and I still don't have anything at all pending on my credit card account.  I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself.
Regards,
[redacted]

Review: I scheduled and paid for a class with them on 5/22 at 8am. When I showed up in the morning no one was there, the doors were locked, and no one was answering the phone. I tried several times to contact them via phone, email, and finally through Google reviews. The owner only responded when I put up a dissatisfied Google review, and instead of trying to work with me, he stated he would refund me the money and not to contact him again. He then created a Google account impersonating me, and left a 5 star review with one of the most outlandish stories I have ever read. I'm not sure what other aspects of me he has tried to impersonate as well, but this is completely uncalled for, especially with someone who is running a business in regards to guns and gun safety. He is responsible for PII, weapons, and apparently has no problem impersonating customers who are not completely satisfied with his company.Desired Settlement: I believe my credit card company will take care of the refund since I'm not sure he will do what he says he will. I just want to make sure that I contact an authority organization to make a note as this individual could be dangerous depending on his temperament. Being responsible for gun training and safety requires responsibility of PII as well, which he has already shown to abuse by impersonating me.

Business

Response:

We sincerely appreciate you taking the time to voice your concern, as it affords us the opportunity to provide a resolution. According to company records, our office manager emailed you and left several voice messages one week prior to class informing you it had been rescheduled. We were unable to confirm you had received our messages other than through an email delivery receipt, as your email server at [redacted] did not provide a read receipt, and we were unable to reach you by phone. Company policy clearly and conspicuously states (on our website among other places) that classes may have to be rescheduled and that we do not provide refunds on deposits for training. The decision to cease contact with you was decided by our Board of Directors. Due to the potential security risk posed by your review, our Members voted 2 to 1 in favor of issuing a full refund. Our President, Mr. [redacted] concurred with their decision; the safety of our students is of utmost importance to us. While we know this might not be the resolution you were hoping for, if you have any other concerns, please direct them to our general counsel, as they would be happy to provide you further assistance.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This is an inaccurate account of what happened, and I have not received the refund that should have gone into effect 5/22/2016, or the next business day. I have no voicemails or emails at all in regards to any reschedule/cancellation on their part. The email account is a business email which allows us to store or archive all emails for just this sort of event and also provide a read-receipt if an actual email is actually sent with a read-receipt request. There are no voicemails or missed calls from them for the entirety of March 2016, this includes the morning of the course when I tried to reach them and they would not pick up the phone. The website does not clearly state anything in regards to how refunds are given. The only way to find this information is to search their site for 'refund' or scroll to the very bottom of their website and click the fine print link for 'Terms and Conditions', but you would have to do some serious digging to find this with no assistance. I have no idea where else they would have this information as the only way to get any information on them is through their website, or the many fake Google accounts their owner, Raymond Gemma III, has created to boost his companies reviews within Google. The decision to cease contact was via email with Raymond G[redacted] and myself, and only after countless phone calls and emails to him went unanswered. He finally responded to my email when I left a poor Google review based on my actual experience with him. In response to my review based on my actual experiences, Raymond G[redacted] created a fake Google account impersonating me (Thomas Carlson) to offset my review and said that I took a course with him on 5/22/2016, when the school was closed. I was told the morning of the course, in the initial email response from Raymond Gemma III, that I would be issued a full refund for the course. It is now going on 2 weeks and I still don't have anything at all pending on my credit card account. I want my refund ASAP, as Raymond 'rescheduled' the class without letting me know, have twice now said I would be getting a full refund but have not given an actual refund, and is impersonating me on social media while spreading misinformation about his company and myself.

Regards,