Fundwise Capital, LLC

Dear Client, We regret that your experience was not as enjoyable as you deserved for it to be, let's tackle your concerns as objectively as possible: The terms and conditions on our website denote that we handle with great care your personal information and make every effort to dispose of it We have invested in strong web security including a very expensive and powerful firewall to ensure that client information is kept confidential and disposed of electronically when your file is closed out Rest assured we are committed to maintaining strong security with any information Regarding what you qualified for in funding, we run every client through our strategic lender matching platform which begins with sba, traditional business lines of credit, term loans and continues to the final funding options In this case, the very best funding that you qualified for was actually a mixture of business and personal credit cards If there were a superior funding option that you qualified for we would have presented you with those options Credit cards are powerful tools, Google and Under Armour both multi billion dollar companies were each launched with credit cards 0% introductory rates are certainly the lowest rate option in existence to help anyone looking for funding.We wish you prosperity in all of your future pursuits

Dear **, We sincerely apologize for the bad experience you had with Fundwise CapitalOur goal is to help entrepreneurs grow their businesses, and we do that by helping them secure lines of credit and educating them about how to get the most out of the funding process We’d like to explain a little more about the services we offer in order to explain the credit card application process and how our company can secure more funding for you than if you were to apply for these lines of credit on your own Our servicesThe reason applying for lines of credit with the assistance of Fundwise Capital is more effective than a business owner trying to apply for credit independently, is because our funding managers are researching daily to find which banks, credit cards, and interest rates are available and work best for our clientsIn addition, we know the specific timeframe each line of credit should be applied forAccess to these lines of credit depends on a few factors, such as a client’s credit scoreIn our experience, we’ve been able to secure millions of dollars in funding for our clients—in fact, we typically secure 100%, 200%, or even 300% more funding than they would have been able to receive on their own Your contract and our educational resources When we bring on a new client, we send them a document, known as a Custom Funding PlanThis document, which you received, outlines each step of the funding process, your funding goal, which lines of credit we’ll help you obtain, which lenders we will go through, etcIn addition, at the bottom of each page of the document, we provide a link to our Funding Education PortalThis takes you to a site that offers education about the funding process, how to utilize your funding, etcand is only accessible for clients who have gone through our funding processYou signed our funding agreement (a legally binding contract), which states a client will be charged an initial $to start the funding process once they've been approvedIf you, or any other client, does not receive funding with the help of our services, that fee is fully refundedIn addition, we charge 9% of the funding we secure for clients, with a typical cap of $5,In your case, we secured $30,in fundingAs a result, you owe Fundwise Capital about $3,For our billing process, we send clients a payment link rather than an invoice, which allows them to pay their fees online Our title as a credit consulting companyOur title as a credit consulting company comes from the fact that we help clients do the following:Know what funding they qualify for based on their credit scoreApply for the best lines of credit for their personal circumstancesUnderstand how to pay those lines of credit off as their business growsReceive access to an education portal for best practices in using their newly acquired capital and receive insights on how to optimize their business Our account executive programDespite your negative review on Revdex.com, you have asked to be a Fundwise Capital account executiveThis means you would refer entrepreneurs to Fundwise Capital and receive a commission in exchange for each referral that receives fundingIt seems contradictory to post negative reviews online and withhold payment yet still desire to refer people to our business As a company who secures funding for entrepreneurs, we know we are dealing with sensitive information and business owners are depending on our services to help fund their companiesWe strive to be as transparent and open as possible, and we are sorry for the miscommunication you experiencedWe would be happy to discuss your concerns further over the phone

All clients sign a funding agreement so that we can secure maximum capital for the clientIn fact, we guarantee we can secure the very best funding possible that a client can qualify forWe did exactly that during our process with youWe are incredibly excited that we were able to successfully secure a significant amount of funding for you at 0% interestIt is imperative to understand that it took you a lifetime to secure your current credit, and within a week we secured nearly as muchBecause you lacked years of profitable business tax returns, these 0% credit lines/cards were by far the best option for you.**While a lot of people believe they can do the funding themselves, there are several reasons why we can secure 100% more funding for our clients than they can by themselves:First, you need to know which credit bureaus that all lenders pull from and balance them outWe research this daily.The second thing to understand is which lenders are more inquiry-sensitive and should be applied for first and which should be applied for third or fourthWe research this daily.The third issue is to know which lenders lend specifically to your credit and income profile as well as your regionThe truth is that each lender has an algorithm of their ideal client, and all lenders do not want to work with all clientsWe have extensive data from thousands of clients, and our algorithm tracks and adjusts this daily.The fourth point of value is that we know how to pull cash off of revolving credit card accounts and still maintain a 0% rateWe have yet to meet anyone that knows how to do thatWe also help you minimize interest based on your approvals.Before funding you clearly indicated that you did not know how to do thisAfter funding we built you a very complex cashout process that 99% of the population is not aware ofWe are ecstatic that we were able to provide that solution for you and reveal that valuable information that other companies charge $3,alone for, on top of funding feesFrom your review, it appears you did not carefully read through the cashout plan where we clearly indicate how you may pull out up to 90% of your credit via cash and still maintain the 0% rateAt the end of the day the bottom line is this: you came to us for money, we delivered, you wanted a cashout process for credit cards, again we delivered.Unfortunately, because the agreement with which you signed defined us helping you successfully secure funding and had nothing to do with a cashout plan, we cannot offer you a refund

We will gladly send you $for your inconvenience, would that be acceptable? Please note that the Revdex.com icon is no where to be found on any of our main site pages at www.fundwisecapital.com or www.businessfundingmastery.com and one of our web developers left it on from a previous business This is an error and we are sorry for the mistake it has been purged and is no longer on any of those other side pages We are also in the process of getting accredited

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would appreciate if you would either publicly disclose your fees on your website or BEFORE prospective clients consent to do the initial credit check or certainly before asking them to submit sensitive information such as tax returns or w2s
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:1) I requested that you give your clients accurate and thorough informationYou did not do thisLet me go into further detail:I stated from the beginning that I did not want nor did I need help with getting more creditI needed a detailed and thorough cash out plan to get the money off the cardsCasey Lu*** assured me he would do thisWhen it came time to follow through with the promise, Casey first sent a cash out plan that was not thoroughThen Leo sent multiple plans after hearing my disatisfaction and none of them were complete/thorough and one would have taken months to complete which would have gone past the 45-day window to perform the balance transfer using the 0% intro promotional balance transfer apr offer on the various accountsAfter failing to receive a thorough and detailed cash out plan, I created one myself that was superior to any of the ones I received from Casey or LeoLeo even emailed me stating that I was a genius.2) I requested that you treat your clients with respectYour response did not even touch on this part of my complaintLeo's email telling me to change my mindset from a consumer to an entrepreneur was very patronizingHis email was in response to my concern for incurring a lot of fees from processing all the balance transfersInstead of affirming a customer's concern and trying to help them out, the CEO of the company opted to give unsolicited advise on changing a mindset.3) I requested that you don't mislead customersYour response only focuses on the agreement that we signed stating that I was paying Fundwise Capital $in exchange for service/consulting to obtain fundingI made it VERY clear from the beginning that that was NOT what I wanted/neededI spoke with Casey from the beginning before I signed the agreement and he assured me that the cash out plan would be detailed and thoroughWhen push came to shove, none of the plans I received from your company were detailed and thorough.Overall, I understand I signed an agreement and legally I have no chance at winning a claim to receive a refundHowever, I will be spreading the word about what this fee truly goes toIf it wasn't clear already, your promise of a cash out plan is very misleadingI know Response is a big source of clients for Fundwise Capital so they will be my first to tell
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Company was dishonest from the beginningThank you for the offer.
Sincerely,
*** ***

We would like to discuss a settlement optionOne of our funding managers will reach out to you as soon as possible

Dear Client,We regret that your experience was not as exceptional as it should have been, let's quickly review the process followed to acquire successfully the capital that you did receive. First off, you acquired $60,in initial funding at one of the lowest rates available to non
collateralized loans available in the country today. Next due to a personal credit card having a high balance you were then able to pay that card down and save a lot on interest and in the process raise your credit score significantly. This is indeed what happened. Next you had a pending line of credit for 25k and secured an additional $40k in 0% credit lines/cards to help you to accomplish your goals. Overall, we definitely consider your funding experience a great success. Our pre-approvals are based on the data of hundreds of clients who have had similar credit/income profiles and secured similar amounts of money. Business funding is not an exact science and markets are always changing. As a result it is impossible for us to guarantee exact results, nevertheless, we are incredibly grateful that you were able to secure over $100k in funding to jumpstart your business. We wish you success in all of your business endeavors

Complaint: ***
I am rejecting this response because: There is a undeniable pattern of this company using such marks as the Revdex.com, ABC, FOX, NBC The Miami Herald and The Boston Globe Unless Fundwise (or Business Funding Mastery or Lion Credit and Capital or whatever other names they operate under) can demonstrate what past company they supposedly ran that WAS acredited with the Revdex.com, one can only assume that all of these news outlets that they claim they are affiliated with are also flat out lies.I will only accept closing this case if Fundwise can actually provide a reasonable explanation as to why they used the Revdex.com accreditation logo for over a year, which is far more than a mere oversight And if their excuse is the logo was a remnant from an "old business" I would like to have the Revdex.com confirm that this supposed business was indeed accredited Otherwise, I accept nothing as Fundwise simply got called out on their fraudulent practice and is now continuing to lie to cover their tracks
Sincerely,
*** ***

This response is in regards to complaint ID #***Hi ***,To qualify aspiring entrepreneurs for funding we need to review and underwrite a credit report provided by CreditCheckTotal.com which is powered by Experian. Their site says they have a trial for $and then if you do not cancel
within a week they charge you $per month. We are sorry that you did not cancel the service within the trial period. We did not receive any money from your credit monitoring service and so unfortunately we cannot refund any money as we did not receive any.If you send in your report we would be more than happy to review it and if you qualify for funding we would love to send out a funding agreement, but cannot do so until we know that you will qualify for funding.Good luck with your future ventures!Leo

Dear client,We are so excited that you were able to secure substantial funding for your business. As with all clients we guarantee to secure you the very best funding possible funding, as such we ran your business and personal credit/income profile through our database of funding clients and
because your business did not have years of significantly profitable tax returns and because your personal credit was not strong enough to merit business credit we provided the very best funding solution that exists and that you qualified for. The end result was that you secured $58,in 0% credit lines/cards with about year at 0% interest and you also had more pending apps that most likely approved you, if you were able to successfully follow up with them as we had instructed. Your total funding should have been very close to 100k. The transition from consumer to entrepreneur is not an easy one, for those that succeed it requires that you understand that debt can drive your business to extraordinary levels just like the owner of Under Armour did. We are ecstatic with your results and wish you nothing but success with your business. Regarding credit score effects, only 10% of a credit score is calculated regarding credit inquiries so any effects due to new accounts you were approved for, would have been minimal compared to the tremendous benefit of the funding your business received. Good luck in your future endeavors

Dear Client, We regret that your experience was not as enjoyable as you deserved for it to be, let's tackle your 2 concerns as objectively as possible: 1.  The terms and conditions on our website denote that we handle with great care your personal information and make every effort to...

dispose of it.  We have invested in strong web security including a very expensive and powerful firewall to ensure that client information is kept confidential and disposed of electronically when your file is closed out.  Rest assured we are committed to maintaining strong security with any information.2.  Regarding what you qualified for in funding, we run every client through our strategic lender matching platform which begins with sba, traditional business lines of credit, term loans and continues to the final funding options.  In this case, the very best funding that you qualified for was actually a mixture of business and personal credit cards.  If there were a superior funding option that you qualified for we would have presented you with those options.  Credit cards are powerful tools, Google and Under Armour both multi billion dollar companies were each launched with credit cards.  0% introductory rates are certainly the lowest rate option in existence to help anyone looking for funding.We wish you prosperity in all of your future pursuits.

All clients sign a funding agreement so that we can secure maximum capital for the client. In fact, we guarantee we can secure the very best funding possible that a client can qualify for. We did exactly that during our process with you. We are incredibly excited that we were able to successfully...

secure a significant amount of funding for you at 0% interest. It is imperative to understand that it took you a lifetime to secure your current credit, and within a week we secured nearly as much. Because you lacked 2 years of profitable business tax returns, these 0% credit lines/cards were by far the best option for you.**While a lot of people believe they can do the funding themselves, there are several reasons why we can secure 100% more funding for our clients than they can by themselves:First, you need to know which credit bureaus that all lenders pull from and balance them out. We research this daily.The second thing to understand is which lenders are more inquiry-sensitive and should be applied for first and which should be applied for third or fourth. We research this daily.The third issue is to know which lenders lend specifically to your credit and income profile as well as your region. The truth is that each lender has an algorithm of their ideal client, and all lenders do not want to work with all clients. We have extensive data from thousands of clients, and our algorithm tracks and adjusts this daily.The fourth point of value is that we know how to pull cash off of revolving credit card accounts and still maintain a 0% rate. We have yet to meet anyone that knows how to do that. We also help you minimize interest based on your approvals.Before funding you clearly indicated that you did not know how to do this. After funding we built you a very complex cashout process that 99% of the population is not aware of. We are ecstatic that we were able to provide that solution for you and reveal that valuable information that other companies charge $3,000 alone for, on top of funding fees. From your review, it appears you did not carefully read through the cashout plan where we clearly indicate how you may pull out up to 90% of your credit via cash and still maintain the 0% rate. At the end of the day the bottom line is this: you came to us for money, we delivered, you wanted a cashout process for credit cards, again we delivered.Unfortunately, because the agreement with which you signed defined us helping you successfully secure funding and had nothing to do with a cashout plan, we cannot offer you a refund.

We will gladly send you $50 for your inconvenience, would that be acceptable?  Please note that the Revdex.com icon is no where to be found on any of our main site pages at www.fundwisecapital.com or www.businessfundingmastery.com and one of our web developers left it on from a previous business.  This is an error and we are sorry for the mistake it has been purged and is no longer on any of those other side pages.  We are also in the process of getting accredited.

Dear **, We sincerely apologize for the bad experience you had with Fundwise Capital. Our goal is to help entrepreneurs grow their businesses, and we do that by helping them secure lines of credit and educating them about how to get the most out of the funding process.  We’d like to...

explain a little more about the services we offer in order to explain the credit card application process and how our company can secure more funding for you than if you were to apply for these lines of credit on your own.  Our servicesThe reason applying for lines of credit with the assistance of Fundwise Capital is more effective than a business owner trying to apply for credit independently, is because our funding managers are researching daily to find which banks, credit cards, and interest rates are available and work best for our clients. In addition, we know the specific timeframe each line of credit should be applied for. Access to these lines of credit depends on a few factors, such as a client’s credit score. In our experience, we’ve been able to secure millions of dollars in funding for our clients—in fact, we typically secure 100%, 200%, or even 300% more funding than they would have been able to receive on their own.  Your contract and our educational resources When we bring on a new client, we send them a document, known as a Custom Funding Plan. This document, which you received, outlines each step of the funding process, your funding goal, which lines of credit we’ll help you obtain, which lenders we will go through, etc. In addition, at the bottom of each page of the document, we provide a link to our Funding Education Portal. This takes you to a site that offers education about the funding process, how to utilize your funding, etc. and is only accessible for clients who have gone through our funding process. You signed our funding agreement (a legally binding contract), which states a client will be charged an initial $497 to start the funding process once they've been approved. If you, or any other client, does not receive funding with the help of our services, that fee is fully refunded. In addition, we charge 9% of the funding we secure for clients, with a typical cap of $5,000. In your case, we secured $30,000 in funding. As a result, you owe Fundwise Capital about $3,000. For our billing process, we send clients a payment link rather than an invoice, which allows them to pay their fees online.  Our title as a credit consulting companyOur title as a credit consulting company comes from the fact that we help clients do the following:Know what funding they qualify for based on their credit scoreApply for the best lines of credit for their personal circumstancesUnderstand how to pay those lines of credit off as their business growsReceive access to an education portal for best practices in using their newly acquired capital and receive insights on how to optimize their business Our account executive programDespite your negative review on Revdex.com, you have asked to be a Fundwise Capital account executive. This means you would refer entrepreneurs to Fundwise Capital and receive a commission in exchange for each referral that receives funding. It seems contradictory to post negative reviews online and withhold payment yet still desire to refer people to our business.  As a company who secures funding for entrepreneurs, we know we are dealing with sensitive information and business owners are depending on our services to help fund their companies. We strive to be as transparent and open as possible, and we are sorry for the miscommunication you experienced. We would be happy to discuss your concerns further over the phone.

Complaint: [redacted]I wish to decline acceptance of Fundwise's proposed resolution due to the following:1.    Fundwise keeps pressuring me to apply for more personal credit cards according to their "Funding Plan" saying I failed to follow their plan to accrue 55k in funding.  I do not wish to apply for more credit according to their plan at this time because they are attempting to charge me a fee of 9% of the credit extended to me. Fundwise had lots of phone calls and text messages to force me to pay just right after the day I applied for a credit card. The immediate payment requirement made me suspicious there must be something wrong with the “so-called” zero interest rate or cash in advance. I was harassed every day during waiting for my credit cards, and I was threatened to be sued not even submitted the application for credit cards within a week.  2.    I feel like Fundwise is a predatory business with unreasonable fees considering their primary assistance in obtaining the credit is by "inflating" or "out right lying" about my projected income.3.    I have paid a fee of $497.00 to them for the "Funding Plan" and associated "Funding Tutorials" and they are maintaining I owe them $2,880.00 now due to the $32,000 I received in outstanding credit (9%). I only receive one credit card which was $10,000 from Wells Fargo with 0% introductory promotion for the first year. Another two credit card companies did not provide $10,000 with zero interest. The interest rate was around 24.99%. I do not think their questionable "advice" to inflate my projected income and outlined Funding Plan are reasonable consideration for a total fee of $3,377.00.Therefore, I have been requesting that they offer me a settlement amount to conclude my relationship with them and they have continued to repeat that "I signed an agreement and I didn't follow through on their entire funding plan" which would incur further 9% fees for credit they are not even extending, just demanding that I obtain according to their plan. To be clear to Fundwise again:  Please send me a settlement offer so that I can move on from this relationship which has been outrageously expensive and time consuming!