Funeral and Cremation Care

We used this company for my husbands MomThe day after she passed we met with one of the directors to go over the processWe were told that DHS would cover minus her assests, which totaled about So We were told and under the assumption that DHS was covering nearly and that the check for from her nursing home would cover the last and we would be given the remainder afterwardsGoing on this assumption, TOLD to us by the director we bought urns, for us and two of the sisters, expecting to have that covered through the balanceToday we find out that no, DHS only paid a bit over and so the check was theirs as well as we still owe them over This to a family who is mourning and also on a very limited budget was a blow
That day, the day after she passed, the director in front of my husband also called his Mom a "he" and he messed up the obit by putting in the wrong name, which has to be re sent in and doneCommunication with them has been very difficult after they got their money, however much it actually was from DHSNo calls get returnedVery Disappointed and frusterated that if we had known from the very begining that the money was different that what *** said, we would have arranged for other help