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Funeral & Cremation Care Inc

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Funeral & Cremation Care Inc Reviews (6)

We are working with the client to make good on this situation
We have coordinated the transferring of the ashes at our Portland Cremation Care Center with the clients permission and expressed gratitude
We will continue to monitor and stay in touch with the client to insure her satisfactions is maintained

Our funeral home provides licensed and affordable Funeral & Cremation Care. We have many years of experience providing this service and we help many families who are completely satisfied and thankful for our services. We provide an itemized list of fees to every family and ask that
they review then agree to the prices, terms and conditions prior to providing our services. We also make diligent and honest disclosures on our cremation authorization form that discloses certain operational techniques, limitations and general information about the cremation process. All of these items, were disclosed to the complainant and by their signature and payment the complainant agreed to these terms. We even offered above and beyond care to the complainant when she ordered engraved merchandise from us and then cancelled the order after she found an alternative selection of urns online; leaving us with the expense of unpaid engraved goods on hand. We took the higher road and did not pass this expense on to the complainant. We have helped and assisted the complainant every step of the way. The online urns that the complainant purchased are not easily filled by placing ashes contained in a commercial crematory approved bag that we utilize with every cremation. The type of urns that are manufactured out of country and made available online, have very narrow openings and require that the ashes actually be poured into the vessel. This process causes a condition regarded in our industry as fugitive dust which can be harmful if inhaled. The complainant has somehow become upset and angry that we will not pour the ashes from the office desk of our secretary located at our Professional Office in Vancouver. These types of technical processes occur in a technical setting at our crematory in a special room ventilated and hooded and enclosed with air exchange equipment to prevent the issue of fugitive dust inhalation. All of this was explained to the complainant, however, the complainant still insisted that this procedure should occur at our secretaries desk in our office building in the midst of the public we serve and other grieving clients and employees who are protected by Occupation Safety and Health Administration Guidelines. We are happy to help the complainant and any one of our customers fill their personal urns, keepsake jewelry or alternative urn selections whether they are selected from our company or an online vendor or even a special keepsake found at home. However, this process needs to occur in our technical department and not at our secretaries desk. The complainant will have the ashes in time for her service. The request for refund is denied as we provided all contracted items agreed upon on the Statement of Funeral Goods and Services. The complainant will receive all items contracted for and our assistance to troubleshoot this scenario and definitely the ashes by the date of service. We would like to recommend to all families selecting cremation to discuss urn dimensions, filling procedures, timelines, urn capacity (cubic inches recommended), TSA Approved Conditions with the funeral director prior to making any urn selections. The small keepsake vial urn that the complainant selected was filled at our Metropolitan Cremation Care Center carefully by a Certified Crematory Operator certified by the Cremation Association of North America following the guidelines, recommended procedures and golden rule of the published Crematory Manual.

Complaint: ***I am rejecting this response because: I wasnt told I would have to go to seattle to fill urn when I spoke with owner that diaclaimer was not communicated to me. If inhad known so I would have chose on of the company urnsAlso when I spoke with owner he asked if I atill wanted the urns I jad previously considered purchasing he asked if I still wanted him to order them, which means he had not even ordered them yetSo his statementThat he incurred costs from engraved items isnfalseAlso when I spoke to owner he said " he would not listen to anything I had to say " thqt is terrible customer service Sincerely,*** ***

Our funeral home provides licensed and affordable Funeral & Cremation Care. We have many years of experience providing this service and we help many families who are completely satisfied and thankful for our services. We provide an itemized list of fees to every family and ask that
they review then agree to the prices, terms and conditions prior to providing our services. We also make diligent and honest disclosures on our cremation authorization form that discloses certain operational techniques, limitations and general information about the cremation process. All of these items, were disclosed to the complainant and by their signature and payment the complainant agreed to these terms. We even offered above and beyond care to the complainant when she ordered engraved merchandise from us and then cancelled the order after she found an alternative selection of urns online; leaving us with the expense of unpaid engraved goods on hand. We took the higher road and did not pass this expense on to the complainant. We have helped and assisted the complainant every step of the way. The online urns that the complainant purchased are not easily filled by placing ashes contained in a commercial crematory approved bag that we utilize with every cremation. The type of urns that are manufactured out of country and made available online, have very narrow openings and require that the ashes actually be poured into the vessel. This process causes a condition regarded in our industry as fugitive dust which can be harmful if inhaled. The complainant has somehow become upset and angry that we will not pour the ashes from the office desk of our secretary located at our Professional Office in Vancouver. These types of technical processes occur in a technical setting at our crematory in a special room ventilated and hooded and enclosed with air exchange equipment to prevent the issue of fugitive dust inhalation. All of this was explained to the complainant, however, the complainant still insisted that this procedure should occur at our secretaries desk in our office building in the midst of the public we serve and other grieving clients and employees who are protected by Occupation Safety and Health Administration Guidelines. We are happy to help the complainant and any one of our customers fill their personal urns, keepsake jewelry or alternative urn selections whether they are selected from our company or an online vendor or even a special keepsake found at home. However, this process needs to occur in our technical department and not at our secretaries desk. The complainant will have the ashes in time for her service. The request for refund is denied as we provided all contracted items agreed upon on the Statement of Funeral Goods and Services. The complainant will receive all items contracted for and our assistance to troubleshoot this scenario and definitely the ashes by the date of service. We would like to recommend to all families selecting cremation to discuss urn dimensions, filling procedures, timelines, urn capacity (cubic inches recommended), TSA Approved Conditions with the funeral director prior to making any urn selections. The small keepsake vial urn that the complainant selected was filled at our Metropolitan Cremation Care Center carefully by a Certified Crematory Operator certified by the Cremation Association of North America following the guidelines, recommended procedures and golden rule of the published Crematory Manual

We are working with the client to make good on this situation
?
We have coordinated the transferring of the ashes at our Portland Cremation Care Center with the clients permission and expressed gratitude
?
We will continue to monitor and stay in touch with the client to insure her satisfactions is maintained
?
?

Complaint: [redacted]I am rejecting this response because: I wasnt told I would have to go to seattle to fill urn when I spoke with owner . that diaclaimer was not communicated to me.  If inhad known so I would have chose on of the company urns. Also when I spoke with owner he asked if I atill wanted the urns I jad previously considered purchasing he asked if I still wanted him to order them, which means he had not even ordered them yet. So his statement. That he incurred costs from engraved items isnfalse. Also when I spoke to owner he said " he would not listen to anything I had to say " thqt is terrible customer service.   Sincerely,[redacted]

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Address: 9086 Pintail Loop, Blaine, Washington, United States, 98230

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