Funeral & Cremation Care

Complaint: [redacted] I am rejecting this response because: I wasnt told I would have to go to seattle to fill urn when I spoke with owner that diaclaimer was not communicated to me If inhad known so I would have chose on of the company urnsAlso when I spoke with owner he asked if I atill wanted the urns I jad previously considered purchasing he asked if I still wanted him to order them, which means he had not even ordered them yetSo his statementThat he incurred costs from engraved items isnfalseAlso when I spoke to owner he said " he would not listen to anything I had to say " thqt is terrible customer service Sincerely, [redacted]

We are working with the client to make good on this situation We have coordinated the transferring of the ashes at our Portland Cremation Care Center with the clients permission and expressed gratitude We will continue to monitor and stay in touch with the client to insure her satisfactions is maintained