Fungi Perfecti

Thank you for facilitating, we had been working with *** from Feb 15th- March 8th on his mushroom patch and we had hoped to find a resolution. It is unfortunate that it has come to this, as with any agricultural product like a plant start or seeds, environmental factors play a huge role in their success. If he had troubleshooted with us, he would have likely been eligible for a replacement, per our policy. The patch can still be used outdoors, for further details please see our article http://www.fungi.com/blog/items/maximizing-your-mycelial-mileage.html I would first like to share pertinent company policies regarding live items, as posted on our website and agreed to by *** at the time of purchase: Live Item Terms of Sale Limitation of Liability: Fungi Perfecti warrants to the extent of the purchase price only that the indoor patches, mushroom plug spawn, and outdoor mushroom spawn sold are as described on the label within recognized tolerances. No other warranty is given, expressed or implied, of (1) the suitability of spawn for purposes beyond those endorsed by our instructions or (2) against loss due to factors beyond our control. We cannot accept any responsibility for the many uncontrollable growing conditions and climactic conditions (substrate preparation, environmental contaminants, temperature control, moisture control, etc.) that must be met to insure the success of your mushroom spawn.Indoor Mushroom Patches: Fungi Perfecti guarantees our Indoor Mushroom Patch™ products to perform within estimated parameters, provided that Patches are cared for in accordance with provided instruction booklet and any additional information provided by our customer service support team. If you encounter difficulty, contact Fungi Perfecti promptly—often, we can help! Returns Policy Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you. Fungi Perfecti does not accept returns of live items. Refunds Policy Fungi Perfecti does not offer refunds for live items. Please do not ship Live Items back to Fungi Perfecti. If you suspect that your Live Item is damaged or defective, contact Fungi Perfecti immediately. Our Customer Service team will assist you. --------------------------------------------------------------------------------------------------------------------------------------------------------------- I would also like to share the full communication we have had with ***, showing our in depth customer service and his reluctance to follow instructions and work with us to further his success: -----Original Message----- From: *** <***> To: [email protected] Date: Thu, 15 Feb 2018 09:50:22 -0800 Subject: Do I remove the patch from the bag it came in and then tent it On Thu, Feb 15, 2018 at 12:36 PM, Erika W <***> wrote: Greetings ***, Thank you for reaching out to Fungi Perfecti, and for your interest in mushrooms! I can certainly clarify. Though it may seem strange, please leave the mushroom patch in that bag it arrived in, and set up the humidity tent over the top. The blue Oyster patch should stay tightly bound in that bag for the duration of the fruiting process. If you inspect the bag that encloses your mushroom patch, there should be small arrow-shaped cuts regularly spaced about the patch (only about 1/4-1/2 inch diameter, staggered about 2.5" from each other). These openings are all that the mushroom patch needs- large mushrooms can burst forth from those teeny points! I hope this information helps, and welcome any further questions you may have. Best wishes for your mushroom cultivating future! Mush Love! Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Fri, 16 Feb 2018 07:21:12 -0800 Subject: Re: Oyster Mushroom Patch I see very few, very. On Fri, Feb 16, 2018 at 3:44 PM, Erika W <***> wrote: Hi ***, Thank you for following up, that can happen on occasion. If there are few holes punctured in the bag, then mushrooms would fruit from those locations, but it is a good idea to add some more of your own. Here's how to do this: 1. Make sure the bag is tight around the block of mycelium. If it is loose, you can twist the top like the end of a tootsie roll and secure it with tape or a rubber band. Now that you have a tightly bound bag of mycelium, it is time to create holes in the patch. 2. Take a clean knife and cut tiny X's all around the patch, spacing each X two inches apart. Two to three bands of these across the face of the patch would be more than sufficient. These are the locations from which the patch might form its mushrooms. 3. Once you have done this, you can proceed with setting it up under the provided humidity tent, in a location that receives ample circulation, ambient light, and does not exceed 65 °F. Begin misting regularly as described in the instruction booklet, and you should see mushrooms begin to form within a few weeks! I hope this information helps, and welcome any further questions you may have. Kind regards, Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Sat, 17 Feb 2018 12:14:42 -0800 Subject: Re: Oyster Mushroom Patch I don't have time. Send a prepaid shipping label so it can be picked up and returned Or, send me another bag On Mon, Feb 19, 2018 at 1:17 PM, Erika W <***> wrote: Greetings ***, I'm sorry that you already feel like giving up on this mushroom patch that you recently received! We are happy to provide cultivation advice, and guarantee that the mushroom patches fruit, but do require that you try to grow them before any replacement could be offered. A clean kitchen knife is all you need to poke a few extra holes in the patch. With any mushroom patch, this one or others, it is normal to take upwards of two weeks before any primordia begin to develop. As written in the Company Policies, Fungi Perfecti guarantees our Indoor Mushroom Patch™ products to perform within estimated parameters, provided that Patches are cared for in accordance with provided instruction booklet and any additional information provided by our customer service support team. For me to provide the best possible support, please send a photo of the patch, and reply to the following questions: 1. Describe any steps you took after receiving the mushroom patch. 2. Describe the location of the patch - How warm is the room? 3. How much light does the patch receive? 4. Have you begun misting the patch? If yes: 5. What is your water source? 6. Describe your misting regimen - how much, how often? 7. What is the date on the small filter patch? From your responses, I'll be able to provide further guidance to make sure that you have the best possible start with this mushroom patch, and the greatest chances for success. Let me know if you have any further questions, I am happy to help. Regards, Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Mon, 19 Feb 2018 22:53:12 -0800 Subject: Re: Oyster Mushroom Patch Right. I have time to do all that. I'm about ready to say to hell with your company which I've been recommending to dozens of coworkers over the years plus leaving your magazine out for patients plus being a former purchaser for years..........................I'll punch straight holes in the bag that it came in, not arrow shaped. Otherwise, send me another bag On Tue, Feb 20, 2018 at 3:28 PM, Erika W <***> wrote: Greetings ***, Yes, straight holes can work just as well as the others. Unfortunately, we cannot ensure your success if you do not reply to the troubleshooting questions provided. If you would like to work with us further, we're here to help. Regards, Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Mon, 26 Feb 2018 22:22:53 -0800 Subject: Re: Oyster Mushroom Patch Mushrooms emerging but not coming through the holes On Tue, Feb 27, 2018 at 2:59 PM, Erika W <***> wrote: For me to provide support, please send a photo of the patch, and reply to the following questions: 1. Describe any steps you took after receiving the mushroom patch. 2. Describe the location of the patch - How warm is the room? 3. How much light does the patch receive? 4. Have you begun misting the patch? If yes: 5. What is your water source? 6. Describe your misting regimen - how much, how often? 7. What is the date on the small filter patch? Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Tue, 27 Feb 2018 22:11:44 -0800 Subject: Re: Oyster Mushroom Patch I can't take a photo and I followed instructions explicitly. -----Original Message----- From: "Erika W" <***> To: "***" <***> Date: Thu, 01 Mar 2018 11:36:16 -0800 Subject: Re: Oyster Mushroom Patch Hi ***, It is normal for the Oyster mushroom to produce a many primordia, and then channel its limited supply of nutrients to the primordia in the most ideal location/ that have the greatest potential. The rest of the primordia will "abort" and cease to receive nutrients from the patch, and often appear small and dry. It is important to make sure your bag is tightly bound to the patch, to minimize empty space inside of the bag. You can tighten the bag by twisting the top and taping it down in place. If no mushrooms begin to form near the openings that you have created within a week, then the conditions outside the bag are probably not ideal. For mushrooms to form outside the bag, humidity should be maintained around 80-90% underneath that humidity tent. To make sure humidity is high, you should be able to see humidity under the tent at all times in-between mistings. You can mist both the bag holding the patch and the inside of the humidity tent every time you mist, to help keep humidity up. Best, Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** -----Original Message----- From: *** <***> To: Erika W <***> Date: Tue, 6 Mar 2018 23:05:23 -0800 Subject: There are now but a few mushrooms outside the bag but loads growing inside even though the bag is tight. You should have done as I asked and sent another bag with holes pre-punched, not telling me to do it and that straight slits would be fine, they're not. I'm not wasting any more time. I want a refund -----Original Message----- From: "Erika W" <***> To: "***" <***> Date: Thu, 08 Mar 2018 09:21:15 -0800 Subject: Re: Oyster Mushroom Patch Greetings ***, I'm sorry to hear that you are frustrated with the cultivation process, that kit has a lot of life left so we hope you don't give up! You can make the holes a bit larger so the smaller mushrooms can escape the bag and form properly. Some may abort, just remove if they turn brown or shrivel up so that the patch can focus it's energy on the healthy developing mushrooms. Please know that the troubleshooting questions we ask (which you have ignored) are for your benefit and not ours. We can only help you as much as you allow us to. There are many environmental variables that must be considered for mushroom production, and as you have never replied to our troubleshooting questions, you are not eligible for a replacement. As written in the Company Policies, Fungi Perfecti guarantees our Indoor Mushroom Patch™ products to perform within estimated parameters, provided that Patches are cared for in accordance with provided instruction booklet and any additional information provided by our customer service support team. We do not provide refunds for any live items. We hope that you will work with us so we can help you achieve success with that patch. Regards, Erika W Customer Service Representative Fungi Perfecti, LLC. *** 1-800-780-9126 Extension *** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ We hope this information is useful for your investigation, let us know if you need anything further, as you can see from above we do not refund live items. We are still willing to work with him to get more production from his patch, it is likely still viable. Mush love!

Loni J R Retail Office Manager Fungi Perfecti, LLCPO Box 7634 • Olympia, WA 98507 • USAPhone: 800-780-9126 ext *** • Fax: 360-426-9377