Funhaus

Mr [redacted] stayed in one of our furnished apartments from July 14th - July 20th (nights) He was initially billed for only nights by my team, however my team realized that he was inadvertently not charged for the 6th night (the 19th), so a separate charge went through to bring his account current.Mr [redacted] had some confusion surrounding the charges, however we can assure you (and he has confirmed via email see attached) that he was billed only for the nights he stayed with us at a rate of $199.20/night, plus a tax of 14.45% (City of Boston), and one day of parking (prorated down to $11.22.The total billed to Mr***, after all was said and done, was $- which is exactly the amount he was responsible to pay us per his booking terms on [redacted] , and his invoicesMr [redacted] seems to be bringing this up more as a personal issue now for his "time spent" researching the supposed billing errors, however at the end of the day he didn't find that we billed him too much Below is a direct quote from Mr [redacted] that was emailed to me (email is attached) "I can confirm the balance has been settle but on my side I had wasting time, my accounting department’s complaints and you can be assured I will never use Northeast Suites." I hope you'll find that this situation has been escalated beyond where it should haveThank you, [redacted] ***

I'm truly sorry for your experience I assure you it isn't typical and I value every one of our guestsI'd like to offer you a $ [redacted] gift card for your parking and currency exchange charges as a show of good faith for us to move forward amicably I look forward to your reply, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mr*** is wrong by assuming I am bringing "this up more as a personal issue"; any guest billed twice (without being properly informed before) would be upset...secondly they charged me a parking fee of $11,22; I asked for parking facilities but nobody at Reception gave me proper instructionsI was told to park outside on a public street.With reference to the extra refused night after emails and calls (I underline nobody from Northeast Suite contact me) my accounting department had to check on CC folio and then realize we had a €58,leak as a consequence of currency changes in addition to $11,22.This having said I don't accept Mr***'s summary: they billed me a parking fee and I lost almost 60 euro due to their confusion (not mine)Mr***'s summary to Revdex.com is reporting just a part of my email where I explained the full situation and this is even more annoying.Below the full text:Dear Mr***Thank you for your email and for getting back to me.With reference to this regrettable situation let me recap the full charges and credit on my CC#, which is also the reason why I had to involve Revdex.com: On June 10th your staff charged me $1’(my cc folio stated a corresponding €1’249.56)On June 28th your staff charged me $ 1’(my cc folio stated a corresponding €1’029.77) On July 18th your staff charged me $ (my cc folio stated a corresponding €212.70)On July 25th your staff refund me $1’(my cc folio stated a corresponding €1’191.01) First of all I never used the parking, nobody at check in mentioned about it, they just told me I could park the car in the street, just be careful about police checks and tickets.I emailed Mr*** in order to know why *** confirmed Parking facilities and I didn’t get any pass; he told me there was an extra $20,daily charge. Once back home I found charges on my CC; 1st charge (July 10th) has been cleared by the last one (July 25th)… I lost €because currency changes, then again charges because the first was not including the last night amount and again another $11,for a parking I never used… I never experienced such an unclear and nastly accounting management like at Northeast Suites. I can confirm the balance has been settle but on my side I had wasting time, my accounting department’s complaints and you can be assured I will never use Northeast Suites.
Due to this Mr*** should at least apologize for his company' carelessness and for insinuate my involvement at personal level. Regards*** ***

I'm truly sorry for your experience.  I assure you it isn't typical and I value every one of our guests. I'd like to offer you a $75 [redacted] gift card for your parking and currency exchange charges as a show of good faith for us to move forward amicably.   I look forward to your reply,[redacted]

Mr. [redacted] stayed in one of our furnished apartments from July 14th - July 20th (6 nights).  He was initially billed for only 5 nights by my team, however my team realized that he was inadvertently not charged for the 6th night (the 19th), so a separate charge went through to bring his account...

current.Mr. [redacted] had some confusion surrounding the charges, however we can assure you (and he has confirmed via email see attached) that he was billed only for the 6 nights he stayed with us at a rate of $199.20/night, plus a tax of 14.45% (City of Boston), and one day of parking (prorated down to $11.22.The total billed to Mr. [redacted], after all was said and done, was $1379.12 - which is exactly the amount he was responsible to pay us per his booking terms on [redacted], and his invoices. Mr. [redacted] seems to be bringing this up more as a personal issue now for his "time spent" researching the supposed billing errors, however at the end of the day he didn't find that we billed him too much.  Below is a direct quote from Mr. [redacted] that was emailed to me (email is attached) "I can confirm the balance has been settle but on my side I had wasting time, my accounting department’s complaints and you can be assured I will never use Northeast Suites."  I hope you'll find that this situation has been escalated beyond where it should have. Thank you,[redacted]