FUNiture 1

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I am pleased to receive a full credit after weeks of non-delivery of a showroom item(They did deliver after over two weeks delay a totally different item selling at less than 1/the price)The vendor makes several misstatements that I choose to correct and add to the recordAt no time during or after phone calls did the store offer to get the correct itemAdditionally, after I phoned twice on 11/ [redacted] to get a credit to my account, the store never returned a callOnly after two complaints were filed did he credit the account It is good to have Revdex.com and others to protect consumers and monitor and report disreputable vendors such as FUNiture In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by FUNiture regarding complaint ID [redacted] .Sincerely, [redacted]

We did send out a check for a refund on Feb ***I see that it has not cleared as of yetI will issue another check and I will call the customer right now also

We sent the email below to the customer and she called us back. Customer is not available for another week but as soon as she gets back, we will schedule someone to address her issues
We are working on taking care of ALL customer issues. There was alot of miscommunication simply
because we were communicating with ** and *** *** and they were communication with both *** and *** *** who are at different locations. Rest assured our goal is to have happy customers and all Issues will be addressed
*** *** *** ***
*** *** *** ** *** *** **
*** ***
*** *** ***
Good Day I spoke with *** regarding your issue. *** tried on numerous
occasions to contact you regarding a red spot that appeared on your
dresser which to his understanding was not there at the time of
delivery. He wanted a send our furniture technician to inspect the
dresser. As recent as or weeks ago *** spoke to your husband to
try and schedule the inspection and he was told that the schedule had to
be made with you and that you would call *** back. We also tried
calling today at 6:twice on phone numbers ending in *** and *** and
did not get a response *** was not aware that you had an issue with the trundle under the bed.The
trundle rolls on the ground on wheels/castors. The Trundle is NOT
connected to the bed, there are no tracks or glides. Based on the
pictures you submitted, it looks like the scratch was caused by the
pulling out and pushing in of the trundle by it is touching and rubbing
the side of the bed. Please be mindful when opening and closing the
trundle. If you feel this is not the case, please make our technician
aware of this issue when you make an appointment for the inspection of
the dresser. You may contact me at ###-###-#### Monday to Friday,
10:to 6: Thank You and have a wonderful day *** *** *** ***

Merchant's Response to Customer's Statement of the ProblemWe agree that the wrong item was delivered to the customer, *** ***As the customer states, *** brought the mattress to his home and noted that it was the wrong pieceWe offered to order the correct mattress, but the
customer wanted a refund which we agreed to process in the amount of $On 11/**/a credit to *** ***'s credit card for the full amount was authorized

*** spoke to the customer on 7/*/and customer advised us that they are on vacation for a weekWe asked for them to contact us when they get back so that we can resolve any issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I want an exact date of when all the items are inNot approximations which they change times alreadyIf the items were really available why doesn't the business pick up the phone and contact me and arrange a delivery which is the least they can do for all the frustration and inconvenience they have caused
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

customer ordered the merchandise as stated and was given an approximate date of 1 to 2 weeks. 4 out of the 5 pieces have arrived and the last piece is due into the company on 9/*. customer was supposed to pick up her order but does not want to pick up the pieces that have arrived. We offered to...

deliver what came in and the customer can pick up the one back ordered piece in a week when it comes in. We also offered to deliver free of charge all the pieces together if the customer prefers. Customer does not want to pick up a partial order or have us deliver a partial order. Customer requested a full refund however our store policy is a 30% cancellation fee which is on the invoice. The customer did not agree with the cancellation policy. We have received 90% of the customers order and I advised the customer that it is in our warehouse ready for pick up. I also offered a loaner piece until the last item arrives to us. We are sorry for the delay and we are doing our best to resolve the issue. We have offered many different ways to try to satisfy our customer, including free delivery and assembly to her home. All of which are not acceptable to her. I am willing to cancel the order however the 30% cancellation fee is to cover restocking charges back to the company for the merchandise that we have already received.
Customer did sign our invoice and does have a copy of the invoice which states our cancellation policy. The delivery is an approximation which is also stated on the invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am pleased to receive a full credit after 4 weeks of non-delivery of a showroom item. (They did deliver after over two weeks delay a totally different item selling at less than 1/2 the price). The vendor makes several misstatements that I choose to correct and add to the record. At no time during or after 5 phone calls did the store offer to get the correct item. Additionally, after I phoned twice on 11/* to get a credit to my account, the store never returned a call. Only after two complaints were filed did he credit the account.  It is good to have Revdex.com and others to protect consumers and monitor and report disreputable vendors such as FUNiture 1.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have had the replacement parts for a while but have been leaving messages on a different number. I see from the info that you provided me what the correct number is. We will call immediately to rectify the sagging issue.

Revdex.com:At this time, I have not been contacted by FUNiture 1 regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I did speak with the company and explained that I would be home on Thursday 7/**/11.  I made it clear to them that there was NO Mis-Communication and their responses were completely fabricated! I have proof of emails and phone bills showing when I called and received calls. However I do want them to come and inspect the furniture and give me their response.  I cannot resolve this complaint until after this is completed because they have failed to uphold their end of "Customer Satisfaction" and "Communication" on many levels.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: This has been an ongoing situacion since 10/**/2014, I had purchased a bed with my credit card and When I had gotten home my husband had ststed that we couldn't afford the purchase of this product. I had called the sales associate [redacted] to cancel the transaction that I had just purchased not more than a few more hours since the time of purchase. The company felt that it needed to charge me a 15% restock fee for an item that was never delivered nor purchased because I had cancelled this product within a few hours of purchase. If the sales associatedDesired Settlement: I would like refund for the this restock fee that should have been charged for something that was cancelled with in hours of purchase, this should not be situacion that is going on for months

Consumer

Response:

At this time, I have not been contacted by FUNiture 1 regarding complaint ID [redacted].Sincerely,[redacted]

Review: On October **, 2014 I shopped at Funiture, [redacted]. In the showroom a mattress was on display, the Bellagio-At-Home Orabella . The salesperson, [redacted], told me it was available in a twin size. My Capital One Visa account was charged $423.63 . After a week I called the store and inquired as to delivery. I was told to call their warehouse at [redacted]; this address is on the invoice # [redacted]. I was given phone number, ###-###-####. I phoned the warehouse three (3) times subsequently during the following two weeks and spoke to several people including [redacted]. Over two weeks after the purchase, [redacted] came to my home with a completely different and unacceptable mattress, a ”Danebury” model that sells at less than half the price. I showed [redacted] the invoice and he agreed that it was the wrong item. I phoned the store again and asked the salesperson to credit my account. [redacted] directed me again to the warehouse. I called for the fifth time and asked for a credit to my account as the purchased item had not been delivered in the three weeks since the 10/** purchase date. I was told they’d “investigate” the matter. As of this date no return call or remdiation has been effected.Desired Settlement: Refund credit card.

Business

Response:

Merchant's Response to Customer's Statement of the ProblemWe agree that the wrong item was delivered to the customer, [redacted]. As the customer states, [redacted] brought the mattress to his home and noted that it was the wrong piece. We offered to order the correct mattress, but the customer wanted a refund which we agreed to process in the amount of $423.63. On 11/**/2014 a credit to [redacted]'s credit card for the full amount was authorized.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am pleased to receive a full credit after 4 weeks of non-delivery of a showroom item. (They did deliver after over two weeks delay a totally different item selling at less than 1/2 the price). The vendor makes several misstatements that I choose to correct and add to the record. At no time during or after 5 phone calls did the store offer to get the correct item. Additionally, after I phoned twice on 11/* to get a credit to my account, the store never returned a call. Only after two complaints were filed did he credit the account. It is good to have Revdex.com and others to protect consumers and monitor and report disreputable vendors such as FUNiture 1.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased item on 8/**/2014 was told the items would be received on 7 to 10 days from the date of the purchased. I've contacted them on 08/**/2014 to received an update if the item was ready to be picked up. Gave me the run around regarding the order finally they contacted advised it would be ready on September [redacted] when september [redacted] came no call no answer. I've contacted them on 9/[redacted] they advise they call me back never received a call back. I finally contacted on 9/*/2014 I spoke to [redacted] which offer arefund 50% of the deposit which is unacceptable since they did not give me any merchandise only headaches. This is not how business should be ran this company is scaming trying to scam me for $ 440 which I hard earned.Desired Settlement: Refund

Business

Response:

customer ordered the merchandise as stated and was given an approximate date of 1 to 2 weeks. 4 out of the 5 pieces have arrived and the last piece is due into the company on 9/*. customer was supposed to pick up her order but does not want to pick up the pieces that have arrived. We offered to deliver what came in and the customer can pick up the one back ordered piece in a week when it comes in. We also offered to deliver free of charge all the pieces together if the customer prefers. Customer does not want to pick up a partial order or have us deliver a partial order. Customer requested a full refund however our store policy is a 30% cancellation fee which is on the invoice. The customer did not agree with the cancellation policy. We have received 90% of the customers order and I advised the customer that it is in our warehouse ready for pick up. I also offered a loaner piece until the last item arrives to us. We are sorry for the delay and we are doing our best to resolve the issue. We have offered many different ways to try to satisfy our customer, including free delivery and assembly to her home. All of which are not acceptable to her. I am willing to cancel the order however the 30% cancellation fee is to cover restocking charges back to the company for the merchandise that we have already received.

Customer did sign our invoice and does have a copy of the invoice which states our cancellation policy. The delivery is an approximation which is also stated on the invoice.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want an exact date of when all the items are in. Not approximations which they change 3 times already. If the items were really available why doesn't the business pick up the phone and contact me and arrange a delivery which is the least they can do for all the frustration and inconvenience they have caused.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was a previous customer and this was my second delivery of merchandise from them. Upon delivery of a couch, the deliverymen ripped a newly installed (2 weeks old) carpet. Total of the couch was $975. I put down $450. Balance due was $500 which I told the owner I would give him $300 and hold $200 to have the carpet repaired and then we would work out the difference. He said no, he wanted all his money and he would send over a friend to fix the carpet. That was not acceptable to me as this carpet was new, so I told them to take the couch away. 4 days later I called and spoke to the owner. he sent over his friend who said if you don't have any carpet left, how does "he" (the owner) expect me to fix this - I said "exactly". What this man did was in his words "a Band-Aid". I had to call the people who installed the carpet who are coming in one week. it will cost me a minimum of $100 for them to look at it, not including the repair. I told the owner of FUNiture 1 I want a refund of my $450. He said, OK I will have [redacted] call you tomorrow. well, [redacted] never called, so I called her. She said she wants to charge me 30% restocking fee and she would have worked it out with me - I told her I tried to, but the owner didn't want to when the couch was delivered - which now was 5 days later. At this point it's too lateDesired Settlement: All I want is a full refund of the couch - I will pay for the repair myself. I don't feel they should charge me for a restocking fee if I have to foot the bill to have my carpet repaired properly.

Business

Response:

I already credited the customer the full amount. I did pay $90 to have a professional carpet service person fix the carpet. But I did refund her the whole amount.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I PURCHASED TO CHILDRENS BEDROOM SETS FROM THIS COMPANY ON 1/**/14. WHEN FURNITURE WAS DELIVERED 3/** THERE WAS SOME DAMAGE TO THE PIECES. I SPOKE WITH [redacted]" AND HE STATED HE WOULD HAVE SOMEONE COME TO LOOK AT THE PIECES. EVER SINCE THIS TIME I HAVE REACHED OUT TO THE COMPANY AND EVEN SPOKE WITH DIFFERENT EMPLOYEES AND FAXED, EMAILED AND TEXTED INVOICE OF FURNITURE AND PHOTOS WITH NO-ONE RESPONDING! NO-ONE HAS REACHED OUT TO ME SINCE!Desired Settlement: REFUND OR REPLACEMENT WITH BRAND NEW FURNITURE. MORE DAMAGE HAS HAPPENED BECAUSE THERE ARE BRACKETS SCRAPING CERTAIN DRAWERS AND AREAS CAUSING GRINDING AND CRACKING TO THE WOOD.

Business

Response:

We sent the email below to the customer and she called us back. Customer is not available for another week but as soon as she gets back, we will schedule someone to address her issues.

We are working on taking care of ALL customer issues. There was alot of miscommunication simply because we were communicating with ** and [redacted] and they were communication with both [redacted] and [redacted] who are at different locations. Rest assured our goal is to have happy customers and all Issues will be addressed.

Good Day I spoke with [redacted] regarding your issue. [redacted] tried on numerous

occasions to contact you regarding a red spot that appeared on your

dresser which to his understanding was not there at the time of

delivery. He wanted a send our furniture technician to inspect the

dresser. As recent as 3 or 4 weeks ago [redacted] spoke to your husband to

try and schedule the inspection and he was told that the schedule had to

be made with you and that you would call [redacted] back. We also tried

calling today at 6:30 twice on phone numbers ending in [redacted] and [redacted] and

did not get a response. [redacted] was not aware that you had an issue with the trundle under the bed.The

trundle rolls on the ground on wheels/castors. The Trundle is NOT

connected to the bed, there are no tracks or glides. Based on the

pictures you submitted, it looks like the scratch was caused by the

pulling out and pushing in of the trundle by it is touching and rubbing

the side of the bed. Please be mindful when opening and closing the

trundle. If you feel this is not the case, please make our technician

aware of this issue when you make an appointment for the inspection of

the dresser. You may contact me at ###-###-#### Monday to Friday,

10:30 to 6:30. Thank You and have a wonderful day [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did speak with the company and explained that I would be home on Thursday 7/**/11. I made it clear to them that there was NO Mis-Communication and their responses were completely fabricated! I have proof of emails and phone bills showing when I called and received calls. However I do want them to come and inspect the furniture and give me their response. I cannot resolve this complaint until after this is completed because they have failed to uphold their end of "Customer Satisfaction" and "Communication" on many levels.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] spoke to the customer on 7/*/14 and customer advised us that they are on vacation for a week. We asked for them to contact us when they get back so that we can resolve any issues

Review: I purchased a bed on March **, 2013. The bed was on layaway and was delivered in August 2013. They were 8 hours late in delivery and were putting my daughter's bed together until after 10PM at night. The bed is a loft bed with a desk beneath. The bed began to sink in the middle of the bed within in several months. I spoke with the [redacted] that sold the bed and he blew me off. He said he would look for the invoice. He never did. I went back to the store, and spoke with a [redacted], whom I thought would help me. I emailed and sent her pictures on 03/**/2014, 04/**/2014 and again on 07/**/2014. She told me she would order a replacement piece for the bed. I also explained that I was starting to have problems with the drawers opening and closing. I wanted someone to look at the bed. I never heard back from her. Now since the bed had this issue with not being put together correctly, and it not being looked at all the drawers are broken and the bed which cost me $2349.90 is now all falling apart, draws hanging off, can't open or close, and not useable. I am very disturbed at the way that I was treated.Desired Settlement: When I first started with this, I wanted a replacement, however, I can't trust this company can stand by any of its products. Therefore, I would like a full refund.

Business

Response:

We have had the replacement parts for a while but have been leaving messages on a different number. I see from the info that you provided me what the correct number is. We will call immediately to rectify the sagging issue.

Review: In the beginning of July 2013 I had ordered furniture from this establishment which included a sofa, loveseat, rug, lamp, dresser, armoire, platform bed and coffee table. It was paid in full by credit and charged as a bundle with no individual break down of prices. Everything but the rug, lamp and coffee table was delivered on time. after many phone calls inquiring on when the rest would come, no one had an answer and never called back to keep me up to date. Finally after already being so aggrevated, the rug was delivered but no lamp or coffee table yet with an explanation of them not knowing where it is. I had gone down in person in the beginning of september to ask about the lamp and the table.I was there for a while and the owner, [redacted] could not find anything about it and told me I had to come back when [redacted] was in. I told her to have him call me. no call. I let 2 weeks go by because I was busy with other things, went in again, [redacted] was not there again. she said that she told me to come back when he was in. however, she never relayed any messages and I still did not receive any phone calls. The other [redacted], came to the conclusion that the table was discontinued. however, being that it was sold as a package with no individual price breakdown, [redacted] couldnt refund the money. he said I had to wait for [redacted] who this time was in the hospital for surgery. I have been very patient after many trips, and many months and no phone calls ever. this is rediculous! I finally saw [redacted] two weeks ago who came up with some price for the table and told me it would be refunded and I would see it in a few days. here it is 2 weeks later. still no refund. in the meantime, I was supposed to have the lamp... yeah...lampless. im livid at this point. I cant keep going back. I dont know what else to do...this has been going on for MONTHS!!Desired Settlement: I want my refund. I want my lamp delivered, and I would like a phone call informing me along the way.

Business

Response:

I just left the customer a message on her phone. We did refund the $150 back to her card. It does take a few days to see the refund on the customers end.

The lamp was a free gift and the customer was not charged for it. We moved our warehouse and the lamp is in the new warehouse. We are trying to locate it and we will let the customer

know as soon as we locate it. We are sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I went down to the store on 9/**/13 which was when I was told that my card would be refunded and the lamp would be there that monday (9/**/13). I went down AGAIN on 9/**/13 to pick up the lamp- which unsuprisingly was not there, and also told the salwsman that I do not see the credit yet. he really had no answer for me. again not suprised. I then submitted this complaint, and after the fact, I got a phone call saying the credit was done on 10/**/13. 2 WEEKS AFTER I was told it would be done. also on the message, [redacted] told me they are still trying to locate this "free gift". mind you, it was ordered in July. It is now October.....

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Credit was done on 10/* through GE.

Lamp is in the new warehouse. We are trying to locate it.

Review: On 12/**/2013 I visited funiture 1 looking for a display case for a gift for someone, met and spoke with who I believe is [redacted].he showed a catalog with examples of curios I saw one that I thought the person I was getting it for would like and I asked [redacted] if he had it in stock he said no and that he would not be able to get it until after the holidays I said ok Told him not to order it until I can go home and measure the space I had Not To Order It!!! Until I called him with the measurements.left $200 with him as a deposit so when I did call to give him the ok I would not have to make the trip back to the store. Called the next day after measuring the space which would not fit the one I picked out to cancel the order which he was not support to order anyways a woman answered and said that he was not in so I told her to pass the message unto [redacted]. That I was not interested in the item anymore since I was unable to get in touch with him. Called the next day to talk to [redacted] as to when I can pick up my deposit he told me had went ahead and order the item since he had not heard from me even tho I Told Him Not To Order It Until I Called With The Measurements.now He refuses to give me my deposit BACK. I've done business with him before so never thought he was like thatDesired Settlement: Refund - Cannot get in contact with him since no one answers

Business

Response:

Customer purchased curio on 12/**/1013

customer told salesman that if she doesn't call back the same day ( as she had to measure the space) then it can be ordered.

Customer called a few days later, (the same day that we received the curio from the company) and

said that she didn't want it. We offered for her to choose a different curio if the one she ordered did not fit.

Customer came into the store and chose a different curio.

She then changed her mind and told us she wanted a refund.

Under the terms and conditions that the customer has signed on, there is a 30% cancellation charge to cover the delivery cost

and the restocking fee which is $120.00. The purchase price of the curio was $399.99.

We are willing to refund the customer $80 of the $200 deposit.

The customer did not call the next day, it would not have been ordered had she called.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] that is not what happend who would order something if they did not recieve a call back ? I tried calling to tell him that the curio could not fit but he was not a aviable so I tried calling back next day[redacted] was still not there since he splits his time between his other stores I left the message with a woman she told me that she would give it to [redacted] whenever she talk to him again, it was the holidays so according to him he could not get it anyways so it's not my fault he order the item now I'm out my money and no item because he does not want to refund I'm a single parent and need my money . Cannot reach him till this day , everytime I tried calling him they say he's not there or he is sick

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I spoke to the customer. I understand how this could have happened..... we will give a full refund back in this case.

It is important for us that our customers are happy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Today 1/**/2014 I received my full refund of $200.