customer ordered the merchandise as stated and was given an approximate date of to weeksout of the pieces have arrived and the last piece is due into the company on 9/*customer was supposed to pick up her order but does not want to pick up the pieces that have arrivedWe offered to deliver what came in and the customer can pick up the one back ordered piece in a week when it comes inWe also offered to deliver free of charge all the pieces together if the customer prefersCustomer does not want to pick up a partial order or have us deliver a partial orderCustomer requested a full refund however our store policy is a 30% cancellation fee which is on the invoiceThe customer did not agree with the cancellation policyWe have received 90% of the customers order and I advised the customer that it is in our warehouse ready for pick upI also offered a loaner piece until the last item arrives to usWe are sorry for the delay and we are doing our best to resolve the issueWe have offered many different ways to try to satisfy our customer, including free delivery and assembly to her homeAll of which are not acceptable to herI am willing to cancel the order however the 30% cancellation fee is to cover restocking charges back to the company for the merchandise that we have already received Customer did sign our invoice and does have a copy of the invoice which states our cancellation policyThe delivery is an approximation which is also stated on the invoice
We have had the replacement parts for a while but have been leaving messages on a different numberI see from the info that you provided me what the correct number isWe will call immediately to rectify the sagging issue
customer ordered the merchandise as stated and was given an approximate date of to weeksout of the pieces have arrived and the last piece is due into the company on 9/*customer was supposed to pick up her order but does not want to pick up the pieces that have arrivedWe offered to deliver what came in and the customer can pick up the one back ordered piece in a week when it comes inWe also offered to deliver free of charge all the pieces together if the customer prefersCustomer does not want to pick up a partial order or have us deliver a partial orderCustomer requested a full refund however our store policy is a 30% cancellation fee which is on the invoiceThe customer did not agree with the cancellation policyWe have received 90% of the customers order and I advised the customer that it is in our warehouse ready for pick upI also offered a loaner piece until the last item arrives to usWe are sorry for the delay and we are doing our best to resolve the issueWe have offered many different ways to try to satisfy our customer, including free delivery and assembly to her homeAll of which are not acceptable to herI am willing to cancel the order however the 30% cancellation fee is to cover restocking charges back to the company for the merchandise that we have already received Customer did sign our invoice and does have a copy of the invoice which states our cancellation policyThe delivery is an approximation which is also stated on the invoice
We have had the replacement parts for a while but have been leaving messages on a different numberI see from the info that you provided me what the correct number isWe will call immediately to rectify the sagging issue