The check was sent in an envelope with a stamp so I'm unsure as to if that can truly be trackedLike I stated before I wasn't going to issue a check until I verified you weren't lyingYou agreed and now you still opened a caseThe check is still open so I'm sticking to our original agreement with shoes and checkTracking will be uploaded shortly
We gather the same information for everyone client before we begin an order (i.eName, Phone Number, Email Address, and return address)The information is to make sure we do not run into these type of scenariosWe have copies of the emails as well and through and obvious lack in communication and understanding with your repair calls were made to sort everything outYou were blocked after we explained in the [redacted] thread on [redacted] because you continue to dispute our policy that you agree to when placing an orderWe can look into a partial refund with supplies and labor adjusted to the amountHowever we do imply this policy with clients so that no one simply tries to leave their shoes with us when they can not or are unable to payWe are not a storage facility and we detail these procedures prior to beginning the servicesWe have copies from the emails, information gathered, and log indicating contactI will speak with the team members associated with such information and repairsIf I am to find any discrepancies I'd be glad to take care of Mr [redacted] However at the moment from what I can see it appears we have followed our policy and guidelines
I understand that you keep rejecting this offer however everything is in truthYou've made phone contact recently so we have had phone conversationsOur log shows that our intern reached out to you May 7th in regardsI can again speak with our *** team about a potential refund as a courtesy to you not understanding the return policy however this is our only option seeing that the days have passed and shoes already movedAs for on *** *** we detailed the same informationNothing has changed from that conversationThe reason again that you were blocked is due to these harassing messages
Complaint: ***
I am rejecting this response because: At this point as a customer I would like my full refund of usd....that is the only acceptable resolutionand we have never had any phone conversationsI called your company and left a voicemail but never received a call backyour company never called me or responded to any of my emails so a full refund is all I am accepting from your company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have proof as well of the business not replying to my messages over a long time frame and me having to try and get in contact with them multiple times via emailI gave them multiple chances to compensate me and solve the problem rationally but they never did such so I thought for my better safety and protection I contact the Revdex.com to straighten everything outAlso It is correct we talked on Saturday about the incident but I felt like they were lying because there is no reason I shouldn’t have received a check in the mail from you guys if you really sent ItAlso I am blocked through your *** I’ve tried contacting you on there and I was blocked I’d just like too receive all cash compensation back with no hard feelings if that is ok I’m not trying to hustle you by any means I just don’t want to get beat out of my moneyI was never provided with any pictures of said shoes or tracking either by the way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I paid for a restoration however after recieving the work done by the funky fresh footwear staff I found an issue with the shoes in which I contacted the company and was directed to send the shoes back to fix the problemall dialogue was made by email no phone callsthe last email I received from your company was on April in which the following "
Good evening ***,Your shoes are still being processed for their warranty fixWe anticipate being able to finish up soon." That was the last status I received I contacted the company several times after trhat date and received no responseI then proceeded to call the company and left a voicemail to reach back and nobody reached back to memy last resort was to contact via *** ***In which I had to explain who I was and the situation I was told I would be contacted in 24-hrs and no one contacted meI contacted your company again asking what is the status via *** *** and receive an unacceptable response saying you sold my shoes withoutEver contacting me in which I procee to ask for a refund and after that I was abruptly blocked by your companyas a customer that is unacceptable customer service and I would like a full refund for the shoes that have been sold without ever contacting me to return the shoes back to me regards,*** ***
Revdex.com: I appreciate this response so how will I be compensated fully? And when can I expect too have everything by?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have detailed every issue and complaint in email format as well as on our social sites and Mr*** continues to harass our company even after speaking with himWe have also tried to call the client not only during this issue and prior to return his shoes to himMr*** did not reach out
to establish contact within this window and his shoes were sold as part of our policyOur day storage policy is on our return policy given to every clientWe called and requested that Mr*** verify his return address as well as charges associated with his repairs due to damages that clearly showed his wear opening this day window to make a claimWe have pictures as well as emails that we can associate with the repairs, satisfaction, and any discrepancies with the client priorAs well as data logged in *** database referencing contact attempts logged to Mr***
The check was sent in an envelope with a stamp so I'm unsure as to if that can truly be tracked. Like I stated before I wasn't going to issue a check until I verified you weren't lying. You agreed and now you still opened a case. The check is still open so I'm sticking to our original agreement with shoes and check. Tracking will be uploaded shortly.
We gather the same information for everyone client before we begin an order (i.e. Name, Phone Number, Email Address, and return address). The information is to make sure we do not run into these type of scenarios. We have copies of the emails as well and through and obvious lack in communication and understanding with your repair calls were made to sort everything out. You were blocked after we explained in the [redacted] thread on [redacted] because you continue to dispute our policy that you agree to when placing an order. We can look into a partial refund with supplies and labor adjusted to the amount. However we do imply this policy with clients so that no one simply tries to leave their shoes with us when they can not or are unable to pay. We are not a storage facility and we detail these procedures prior to beginning the services. We have copies from the emails, information gathered, and log indicating contact. I will speak with the team members associated with such information and repairs. If I am to find any discrepancies I'd be glad to take care of Mr. [redacted]. However at the moment from what I can see it appears we have followed our policy and guidelines.
The client has left out several details in this story as others have to favor their cause of attempting to hurt the business. We never beat around the bush as we have copies of the full conversation. The first attempt to mail his sneakers the [redacted] "lost the package" we then went out of pocket...
for the client to purchase another pair of shoes for him to finish the order. The client was dis satisfied and wished to be reimbursed with a check dividend. We complied with this agreement and mailed a check out to this client which has not been cashed to date. Since then a couple months have passed and the client is demanding another check and/or custom shoes for additional compensation which was not agreed to. I advised the client over this past weekend that we will be going to the bank this morning to verify that the original check was not cashed so we can apply a stop payment and send out another check or custom shoes. Before the bank even opened this morning he has sent this case out. The agreement was that upon allowing me to go to the bank and finalizing the status of the check moving forward with shoes/cash that we have made multiple attempts to ship. At this point we will be putting a pair of customs in the mail to the client with a dividend check and closing the issue from our side. As for him being blocked we've only spoken via email and this is still open to do so if he follows any of our social sites he still should unless he no longer follows or blocked us. Again we are attempting to work with this and every client as we work with hundreds over the past few years. We have no reason to jeopardize our reputation over something like this.
Complaint: [redacted]
I am rejecting this response because: I have emails from all dialogue with the company and I have emails from the lapse in communication.... I also received no call from the company... the last email I received from funky fresh footwear was on the 29 Th of April.... after receive no response I called them and even left a voice mail and still no response... I proceeded to contact them via there [redacted] direct message which I also have a log of the dialogue and shortly after that dialogue I was blocked with no resolution...I am the customer and my shoes that was sent to them have not been returned to me and I would like a resolution to the whole ordeal... I have all emails between me and funky fresh foot wear representative [redacted]...a resolution to the issue at hand is what I am requesting
Regards,
[redacted]
The check was sent in an envelope with a stamp so I'm unsure as to if that can truly be trackedLike I stated before I wasn't going to issue a check until I verified you weren't lyingYou agreed and now you still opened a caseThe check is still open so I'm sticking to our original agreement with shoes and checkTracking will be uploaded shortly
We gather the same information for everyone client before we begin an order (i.eName, Phone Number, Email Address, and return address)The information is to make sure we do not run into these type of scenariosWe have copies of the emails as well and through and obvious lack in communication and understanding with your repair calls were made to sort everything outYou were blocked after we explained in the [redacted] thread on [redacted] because you continue to dispute our policy that you agree to when placing an orderWe can look into a partial refund with supplies and labor adjusted to the amountHowever we do imply this policy with clients so that no one simply tries to leave their shoes with us when they can not or are unable to payWe are not a storage facility and we detail these procedures prior to beginning the servicesWe have copies from the emails, information gathered, and log indicating contactI will speak with the team members associated with such information and repairsIf I am to find any discrepancies I'd be glad to take care of Mr [redacted] However at the moment from what I can see it appears we have followed our policy and guidelines
I understand that you keep rejecting this offer however everything is in truthYou've made phone contact recently so we have had phone conversationsOur log shows that our intern reached out to you May 7th in regardsI can again speak with our *** team about a potential refund as a courtesy to you not understanding the return policy however this is our only option seeing that the days have passed and shoes already movedAs for on *** *** we detailed the same informationNothing has changed from that conversationThe reason again that you were blocked is due to these harassing messages
Complaint: ***
I am rejecting this response because: At this point as a customer I would like my full refund of usd....that is the only acceptable resolutionand we have never had any phone conversationsI called your company and left a voicemail but never received a call backyour company never called me or responded to any of my emails so a full refund is all I am accepting from your company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have proof as well of the business not replying to my messages over a long time frame and me having to try and get in contact with them multiple times via emailI gave them multiple chances to compensate me and solve the problem rationally but they never did such so I thought for my better safety and protection I contact the Revdex.com to straighten everything outAlso It is correct we talked on Saturday about the incident but I felt like they were lying because there is no reason I shouldn’t have received a check in the mail from you guys if you really sent ItAlso I am blocked through your *** I’ve tried contacting you on there and I was blocked I’d just like too receive all cash compensation back with no hard feelings if that is ok I’m not trying to hustle you by any means I just don’t want to get beat out of my moneyI was never provided with any pictures of said shoes or tracking either by the way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I paid for a restoration however after recieving the work done by the funky fresh footwear staff I found an issue with the shoes in which I contacted the company and was directed to send the shoes back to fix the problemall dialogue was made by email no phone callsthe last email I received from your company was on April in which the following "
Good evening ***,Your shoes are still being processed for their warranty fixWe anticipate being able to finish up soon." That was the last status I received I contacted the company several times after trhat date and received no responseI then proceeded to call the company and left a voicemail to reach back and nobody reached back to memy last resort was to contact via *** ***In which I had to explain who I was and the situation I was told I would be contacted in 24-hrs and no one contacted meI contacted your company again asking what is the status via *** *** and receive an unacceptable response saying you sold my shoes withoutEver contacting me in which I procee to ask for a refund and after that I was abruptly blocked by your companyas a customer that is unacceptable customer service and I would like a full refund for the shoes that have been sold without ever contacting me to return the shoes back to me regards,*** ***
Revdex.com: I appreciate this response so how will I be compensated fully? And when can I expect too have everything by?
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We have detailed every issue and complaint in email format as well as on our social sites and Mr*** continues to harass our company even after speaking with himWe have also tried to call the client not only during this issue and prior to return his shoes to himMr*** did not reach out
to establish contact within this window and his shoes were sold as part of our policyOur day storage policy is on our return policy given to every clientWe called and requested that Mr*** verify his return address as well as charges associated with his repairs due to damages that clearly showed his wear opening this day window to make a claimWe have pictures as well as emails that we can associate with the repairs, satisfaction, and any discrepancies with the client priorAs well as data logged in *** database referencing contact attempts logged to Mr***
The check was sent in an envelope with a stamp so I'm unsure as to if that can truly be tracked. Like I stated before I wasn't going to issue a check until I verified you weren't lying. You agreed and now you still opened a case. The check is still open so I'm sticking to our original agreement with shoes and check. Tracking will be uploaded shortly.
We gather the same information for everyone client before we begin an order (i.e. Name, Phone Number, Email Address, and return address). The information is to make sure we do not run into these type of scenarios. We have copies of the emails as well and through and obvious lack in communication and understanding with your repair calls were made to sort everything out. You were blocked after we explained in the [redacted] thread on [redacted] because you continue to dispute our policy that you agree to when placing an order. We can look into a partial refund with supplies and labor adjusted to the amount. However we do imply this policy with clients so that no one simply tries to leave their shoes with us when they can not or are unable to pay. We are not a storage facility and we detail these procedures prior to beginning the services. We have copies from the emails, information gathered, and log indicating contact. I will speak with the team members associated with such information and repairs. If I am to find any discrepancies I'd be glad to take care of Mr. [redacted]. However at the moment from what I can see it appears we have followed our policy and guidelines.
The client has left out several details in this story as others have to favor their cause of attempting to hurt the business. We never beat around the bush as we have copies of the full conversation. The first attempt to mail his sneakers the [redacted] "lost the package" we then went out of pocket...
for the client to purchase another pair of shoes for him to finish the order. The client was dis satisfied and wished to be reimbursed with a check dividend. We complied with this agreement and mailed a check out to this client which has not been cashed to date. Since then a couple months have passed and the client is demanding another check and/or custom shoes for additional compensation which was not agreed to. I advised the client over this past weekend that we will be going to the bank this morning to verify that the original check was not cashed so we can apply a stop payment and send out another check or custom shoes. Before the bank even opened this morning he has sent this case out. The agreement was that upon allowing me to go to the bank and finalizing the status of the check moving forward with shoes/cash that we have made multiple attempts to ship. At this point we will be putting a pair of customs in the mail to the client with a dividend check and closing the issue from our side. As for him being blocked we've only spoken via email and this is still open to do so if he follows any of our social sites he still should unless he no longer follows or blocked us. Again we are attempting to work with this and every client as we work with hundreds over the past few years. We have no reason to jeopardize our reputation over something like this.
Complaint: [redacted]
I am rejecting this response because: I have emails from all dialogue with the company and I have emails from the lapse in communication.... I also received no call from the company... the last email I received from funky fresh footwear was on the 29 Th of April.... after receive no response I called them and even left a voice mail and still no response... I proceeded to contact them via there [redacted] direct message which I also have a log of the dialogue and shortly after that dialogue I was blocked with no resolution...I am the customer and my shoes that was sent to them have not been returned to me and I would like a resolution to the whole ordeal... I have all emails between me and funky fresh foot wear representative [redacted]...a resolution to the issue at hand is what I am requesting
Regards,
[redacted]