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Funky Monkey, LLC

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Reviews Funky Monkey, LLC

Funky Monkey, LLC Reviews (2)

The following is a formal response to customer claims regarding Tablet sold to her on January 18, I have interviewed the employees involved and we have camera footage to verify the account that my staff provided to me 1) We sold a NEW Android Tablet to this customerAbsolutely NEW(Customer falsely accused us of selling her a used tablet) Note: We do take NEW tablets out of the box and update the software (making sure it is up to date with latest Android software) as an extra courtesy for our Tablet PurchasersAs is our policy, this customer was able to see this same model of tablet operating in store before they purchased the productCustomer chose the Red version of this tablet and the tablet we sold them was definitely a NEW TABLET 2) Occasionally, a customer simply changes their mind about a product and decides to return itIf this occurs, we have to, by policy, completely reload all the software and then discount the price ofthe Tablet to the next buyer and disclose to the next buyer that this tablet was actually owned by someone for a shart time and returnedThis costs our company money1) The labor to reload and test a tablet after someone changes their mind; and 2) The amount we have to discount a perfectly good product because it is now not "new" which must be disclosed to future purchaser of product So, we, as do other electronic stores, charge a standard "Restocking Fee" to customers who change their mind about a perfectly good productIn this case, the restocking fee is $We communicated this to this customer - who refused to pay a return/restocking fee 3) When the customer came in complaining, quite rudely by the way, our kind technician made two offers to look at the device at no charge and see what was going on with it - to see if customer had downloaded any software that might slow performanceCustomer refused and wanted only full refund - refusing to allow us to take a look or help them, and then refused to pay restocking fees 1- Revdex.com Response: Case ID [redacted] 4) NO ONE IN OUR STORE YELLED or SWORE AT TIllS LADYIn fact, the last thing said to her, was my technician offering again to take a look at the tablet she made a scene and left Our company prides itself on our integrity and customer serviceFor eight years in Wisconsin, we've built a large and loyal customer baseAs is evidenced by the Revdex.com's lack of files on our company, we rarely, if ever, have customer service issues Despite this customer lying to the Revdex.com about us if she still wants to return the tablet, we will take it back, under the conditions that she: 1) Returns product by no later than February 13, (days after purchase) 2) Pays the $ restocking fee just like anyone else would have to 3) Has the original receipt and all original packaging and product content present 4) This NEW Tablet has not been damaged in any way and is in good working order (We will test this product to ensure that customer has not damaged it while in their possession) 5) Customer behaves in a civil and respectful manner while in our store Sincerely, [redacted] Funky Monkey, LLC

The following is a formal response to customer claims regarding Tablet sold to her on
January 18, 2014. I have interviewed the employees involved and we have camera
footage to verify the account that my staff provided to me.
1) We sold a NEW Android Tablet to this...

customer. Absolutely NEW. (Customer falsely
accused us of selling her a used tablet).
Note: We do take NEW tablets out of the box and update the software (making
sure it is up to date with latest Android software) as an extra courtesy for our Tablet
Purchasers. As is our policy, this customer was able to see this same model of tablet
operating in store before they purchased the product. Customer chose the Red version of
this tablet and the tablet we sold them was definitely a NEW TABLET.
2) Occasionally, a customer simply changes their mind about a product and decides to
return it. If this occurs, we have to, by policy, completely reload all the software and then
discount the price ofthe Tablet to the next buyer and disclose to the next buyer that this
tablet was actually owned by someone for a shart time and returned. This costs our
company money. 1) The labor to reload and test a tablet after someone changes their
mind; and 2) The amount we have to discount a perfectly good product because it is now
not "new" ... which must be disclosed to future purchaser of product.
So, we, as do other electronic stores, charge a standard "Restocking Fee" .. . to customers
who change their mind about a perfectly good product. In this case, the restocking fee is
$49.00. We communicated this to this customer - who refused to pay a return/restocking
fee.
3) When the customer came in complaining, quite rudely by the way, our kind technician
made two offers to look at the device at no charge and see what was going on with it - to
see if customer had downloaded any software that might slow performance. Customer
refused and wanted only full refund - refusing to allow us to take a look or help them, and
then refused to pay restocking fees.
1-
Revdex.com Response: Case ID [redacted]
4) NO ONE IN OUR STORE YELLED or SWORE AT TIllS LADY. In fact, the last
thing said to her, was my technician offering again to take a look at the tablet .... she
made a scene and left.
Our company prides itself on our integrity and customer service. For eight years in
Wisconsin, we've built a large and loyal customer base. As is evidenced by the Revdex.com's
lack of files on our company, we rarely, if ever, have customer service issues.
Despite this customer lying to the Revdex.com about us ... if she still wants to return the tablet,
we will take it back, under the conditions that she:
1) Returns product by no later than February 13, 2014 (25 days after purchase)
2) Pays the $ 49 restocking fee just like anyone else would have to
3) Has the original receipt and all original packaging and product content present
4) This NEW Tablet has not been damaged in any way and is in good working order (We
will test this product to ensure that customer has not damaged it while in their
possession. )
5) Customer behaves in a civil and respectful manner while in our store.
Sincerely,
[redacted]
Funky Monkey, LLC

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