FunPlus

Initial Business Response /* (1000, 11, 2015/08/06) */
Received business response via email on 8/6/15:
We have been communicating to [redacted] through our customer support system Helpshift.
Last message was sent on the 28th from us and we haven't received any response yet.
I checked game name...

that player mentioned "Duke of War" in the tool of the game, last login was registered yesterday. I suppose player's issue was solved. Will keep an eye on this!
Initial Consumer Rebuttal /* (3000, 13, 2015/08/10) */
Yes they resolved the connection issue but it took over a month and purchased items expired and they never refunded. I deleted the game but would like to be reimbursed for the purchases