Funtime RV

Yes the customer brought in the trailer on 11/6/14The trailer was exactly year and months old when received.Funtime photo documented all customer concerns, uploaded pics to factory.Through our research and investigations the customer indicated that he had only 1700-miles with only or trips to the beach (not or trips)Our warranty gal has had a rough go health wise the last monthsIn and out of work.Our work load has been extremely high and work space at an all time low.December and January Funtime RV has made major improvements and had made physical move and remodeled a building in hopes of better serving our customers.We took for granted that the customer was not using the trailer any time soon and yes put if off a bit.2/17/communications started back up with the factory and some tear down and inspections took place.3/26/Funtime RV handled the transportation of the trailer to the factory (goodwill to the customer)5/1/Funtime went to pick up the trailer from the factory and declined the pick up citing that some of the repairs may not have been done and would rather leave it there.6/10/the factory returned the trailer to Funtime RV6/11/Funtime inspected the trailer and put in a call back to the factoryNo response.6/12/Funtime spoke to [redacted] at the Factory and went through some inquiry and was told that the customer was in contact with the factory alsoThe factory encouraged and advised the customer to be performing some of their own routine maintenance regarding washing and sealing trims and roof areas as neededThe factory supplied some products for the customer to have and to use themselvesThe factory has declined any further assistance in any additional repairs.6/12/Funtime RV has spoken to the RV owner and has committed to communicate daily until final agreed upon repairs are madeThe customer indicated need to use it on 6/29All of the above data does not dismiss the lack of communication regarding the [redacted] needed repairsFor that we apologize for the lack thereofWe have made additions to staffing administrative and technical in order to tighten up those lines of communication