Funworks Party Rentals

We received a reservation and booking for the date of Nov.29thfrom Mrs *** ***As is ourprotocol for orders over$we require a credit card fordeposit and to secure the order.This was provided by Mrs ***with the understanding and approvalthat the card would be charged
tocover the order and delivery of same.On Nov.28th we called Mrs ***to verbally confirm and go over herorder as is our protocolAtthat time Mrs *** expressed her concern about the weather andasked if "she could cancel her orderon the day of deliver if the weatherwas bad(raining)"We explained toher that we could cancel at this pointwith a small $booking charge, butthat once we did the final-confirmation that the delivery andrental fee was due and in fullSheproceeded and confirmed the orderwhich we record and approved thecharge on Her credit card. The next day on the 29th we madefull delivery to the address in fulland good faithMy driver spoke toa gentleman who informed himThat "they had already called theoffice and cancelled the order, andthat they had spoken to me personally." My driver asked if hewould please sign the delivery paperwork as is our requirement and he refusedAt this point we considerthis an "at the door" cancellation andwe require payment in full for ourtime, service, and delivery of equipmentNot to mention the fact that we have rental equipment off order and unavailable to other customersWe are following the business and professions code of San Joaquin county in regards to the legality of these charges.At this point I am very concerned as to the actions and public statements by this customerAt this point Mrs *** has disputed the credit card charge and our bank has debited our accountSo I'm not sure what refundShe feels She deserves as we do not have payment for this order? We have heard that both banks have decided in our favor but still do not have payment.We reserved and delivered Her order in full faith and by the agreement She agreed to in fullTo resolve this issue we offered Her a rental credit of 50% of the fees even though we have done nothing wrong! However dueto her actions in falsely disputing the credit card charge, and her numerous slanderous and public statements and complaints we have rescinded this offer! We provided a service with integrity and in good faithWe have now incurred damage and spent more time and effort than this rental fee in entiretyWe appreciate the Revdex.com helping to get our side of the story out.Regards,*** FUNWORKS PARTY RENTALS Party and Event Rental Experts FunWorks-partyrentals.comToll free ***Stkn/Lodi/Manteca ###-###-####Sacramento ###-###-####Email: ***

Greetings, We have reached out to Mrs. [redacted] to discuss and resolve this issue. We have reached a resolution with Mrs. [redacted]. 1. Mrs. [redacted] has agreed to pull down Her negative on-line complaints/reviews in entirety. 2. Mrs. [redacted] will replace the reviews with Her true positive happy service...

experience and recommendation of our company which she expressed with Me on the phone personally. 3. Upon the negative reviews being removed and the new reviews placed and proven, We (Funworks ) are happy to offer Mrs. [redacted] a $50.00 Rental credit towards a future rental with our Company. I would also like to extend an apology for any mis-understandings regarding our credit card fees and hope this resolves this issue. Regards, [redacted]. Funworks Rentals

Review: I was ripped off $260 by this company that promised to switch out the jumphouse to a ninja turtle one and never did.

On August 27th I called Funworks party rental seeking for a ninja turtle jumphouse for my son's birthday party. [redacted] stated he had 2 different ninja turtle jumphouses. A 4-1 and a 5-1 combo. I was unsure of which one to book, so [redacted] offered to reserve the 4-1 and hold the 5-1 in the meantime. On Friday when I received the confirmation call from a woman, I stated I wanted the 5-1 combo, considering that this was on hold and I didn't let my guests know about the water activity. On saturday the delivery guy [redacted] gets there and wants the payment of $260 in cash and the contract signed before he can actually set up the jumphouse. I have never heard of such rental company asking for cash payment only up-front, but went along with it. As he is setting up the jumphouse I notice that it is not what I asked for... and then he tells me he is going to pick up the jumphouse at 7Pm. What? Nobody told me the pick up time was so early!!! I usually have my rentals picked up at 9 pm. I told [redacted] 7pm was not going to work out for me and that I needed to have the rental for a longer period. He then tells me that this is something I have to deal with the office, that he only delivers and picks up equipment. I immediately call the office and no one answers, so I leave a voicemail. A woman returns my call and I state to her how I am not happy with their service... how I had been given the wrong jumphouse with no ninja turtles and the delivery time was never mentioned to me. She states that nothing about ninja turtles was written on my contract and that my contract said the pick up time was 7pm. And if I was unhappy about it the guy could come back to pick up the rental. Of which I replied "of course send him back to pick it up and give me my money back". She then went belistic saying "we can't give you your money back, he already dropped if off to the box. I kept insisting that I wanted my money back, that I wasn't happy with what they had dropped off to me, how it was not what I asked for.... She then stated that she was sending that guy back and that she was going to call the police since I was not going to let him pick up the equipment without refunding my money back to me. Desired Settlement: I am requesting a full refund on the $260 I paid, I am not interested in a credit for a future rental with Funworks party rental.

Business

Response:

Initial Business Response

Company states that the information provided by the consumer in this complaint is fraudulent. Due to this he states that he is unable to respond as he is taking this consumer to court for defamation of character.

Final Consumer Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I am taking this business to court for not fulfilling a contract and fraud.

Review: I phone FunWorks Party Rentals to have them deliver tables, chairs, canopy, and a jumpy house for my grandson's 5th birthday party. I was told that the full amount of the order was $325.50 they would only accept cash upon delivery which was fine with me however, they needed a credit card to hold the reservation just like a hotel requires a credit card.On Nov 26th I received a phone call to confirm delivery would be on Nov 29thOn Nov 28th I received a phone call to check the credit card information was correct the expiration date was incorrect I gave the correct expiration date I was told they were loading the truck for delivery in the morning of the 29th. Everything was great.On Nov 29th my daughter to inform me that nothing had been delivered. I made 11 phone calls to see what was going on no answer. I checked my bank account and saw that the money was taken from my account on Nov 28th at about 8:30 two hours after I had given them the correct expiration date.Spoke to FunWorks on Monday Dec 1st they said we cancelled I said who cancelled I was never given an answer I asked when my card was charged he said after the cancellation. Not trueI had called my bank to stop the charge it was done however, now they are taking the money out of my account again. I had phoned Revdex.com on Dec 1 but decided that my bank would handle this however, my bank is saying it is a matter of he said she said. No one can tell me who cancelled at what time no information when I phoned them on Dec 1.Desired Settlement: I want a check for $325.50 sent to my homeEverything was conducted my phone I received no contract, I signed nothing I received nothing in writing from FunWorks. They never showed up with what we ordered and charged my account the day before they said we cancelled.

Business

Response:

We received a reservation and booking for the date of Nov.29th

Review: Bounce house was not delivered and was not refunded for non-delivered service.

I placed an order for a bounce house and 12 chairs with [redacted] (Funworks) for event on 4/6/13. Upon arrival approx 8am, delivery man stated driveway was too slanted and had a smaller bounce house for the lawn area and would be back by 10am. I signed off on the agreement for his return and gave delivery person the $100 cash, per the cash only policy per [redacted]. Got a msg from [redacted] around 945am that stated smaller bounce house is N/A and for me to return his call to have this resolved. I called back at 950am and left a voicemail for [redacted] to return my call. Every 10 mins my husband and I repeated called and left msgs but no return call. Around 1pm, I called again and [redacted] had turned off his cell phone. Around 330pm, [redacted] emails me and says they could deliver to due to sidewalk and slanted driveway. Since they "attempted to deliver" we will not get a refund and in "good faith" will issue a credit for a future rental. I emailed him to get more details about my "credit" on 4/10/13 and [redacted] or anyone from Funworks has yet to return my call or emails. This morning, I did more research on the company to find out they take all major credit cards as a form of payment. On the company website, they claim to be Revdex.com certified. On the Revdex.com website, it shows they are not. Desired Settlement: I would like to receive a full refund for my inconvenience and their unacceptable customer service and non-delivery of service. Delivery of the bounce house was not made. They stated they had an alternate unit they would deliver. But delivery of the smaller unit was not attempted.

Business

Response:

Business' Initial Response

To Revdex.com,

We have tried to deal with Mrs. [redacted] as best we can. We will not tolerate threats or abuse of Myself or our Staff!

As Mrs. [redacted] has stated we delivered Her Bouncehouse to the location and on the time She verbally stated! When our driver arrived He found that there was no Safe or suitable area to set-up the Jumper according to our insurance requirements. He did on his own offer to go back to our location and try and find if there was a smaller unit available. We unfortunately did not have a smaller unit available and it would not have been able to be set-up anyways. I tried to contact Mrs.[redacted] several times that day personally and had no luck. I left Her an Email out of desperation hoping it would reach Her.

Making sure the area is suitable to setup a Jumper is the customers responsibility, and even says that on the rental contract she signed. We delivered the Jumper in good faith according to our "Verbal" contract with her. So what have we done wrong? There was no room to setup and that is Her responsibility to check that. She also gives no concern to Her kids and guests safety in this matter. Well, sometimes we have to be the Adult even when our customers aren't!

In closing, we are legally entitled to be paid for our time and delivery costs in bringing this unit to Her location. It hurts Me that we even tried to change the unit to another but she doesn't even acknowledge that. All these things are clearly stated on Her rental agreement which She signed. I cannot offer a refund as the rental fee just covers my expenses to date. I would be happy to offer a future discount on a another rental at another location with a substantial deposit. As to Her comments about Cash Only...This is a direct result of a very challenging economy where the Sac DA will NOT pursue bad checks any longer!

Where do we as business owners go to complain about the customers that we are victims from?

Thanks for your time,

co-owner

FunWorks party rentals

Consumer's Final Response

(The consumer indicated he/she DID NOT accept the response from the business.)

I think it's very sad how [redacted] acts like they are the victim, when they are the ones that have my money. How can [redacted] say he spoke to me verbally yet state on his response that he "finds it difficult to respond?" That contradicts what he is trying to say....PLAIN AND SIMPLE....CALL ME SO I CAN RESCHEDULE TO A LATER DATE! That's all I have been asking.....Yet, [redacted] can go on and on about how I am falsifying the facts and how they are the "victim." Like Funworks, I can go on and on about how terrible a business they are and how I am the victim. It's only a $100 rental but it's the pricipal of how they have poor customer service and this shall not be unleft and unsaid. Especially in a business where customer service is highly important. Funworks repeatedly states that it was undeliverable and how they will honor a credit, but yet it's difficult for them to contact me to reschedule? That is why I have contact the Revdex.com to mediate and put on record how difficult it has been to reserve a simple jumper through Funworks.

Business' Final Response

C/o Revdex.com,

We have tried as best as we can to satisfy Mrs. [redacted] complaint. I find it difficult to respond to a customer who is fabricating the facts! I re-iterate the facts. We, in-good-faith , delivered the equipment Mrs. [redacted] ordered without any credit card, deposit, and on Her word. She then read and signed our Rental Contract which is very clear! We cannot setup an inflatable Jumper under the conditions of Her yard, which are unsafe! We also cannot setup in or on a public street which is what she wanted! She cancelled the order at that point, and there is no refund because We delivered the equipment! Please refer to the rental contract in regards to Fees!

All other comments from Her are False! We have offered a "good will" discount for a future rental! And Yes we would require a substantial deposit due to Her actions we feel we need that for security. We have not of late been in contact with Her due to Her complaint in this Forum! We will only respond publicly here with the Revdex.com as a third party for our protection. We will go on record in saying that we do not appreciate the threats in the past, and will never allow someone to use the Revdex.com complaint forum as leverage or to Extort our company!

Currently we are the victims in this case! We feel you are using this organization to achieve your goal knowing you are in the wrong! As for your comments about my Christian Faith, they are uncalled for and inappropriate! Because I am a Christian I am supposed to act arbitrarily and you get to act wrong! Where do you get the right to comment about my Faith and Morals? Do you know Me personally? I find that offensive and Illegal! I also find that to be Libel/Slander!

I have fulfilled my Verbal contract to deliver to your location for the Fee agreed! I have also followed our written agreement which you signed! So what did we do wrong? Now I am being attacked personally by you! I have followed the Business and Professions code of Sac county and have acted morally. If this does not satisfy you take Me to court! I may be serving you myself soon!

FunWorks

I would also like to further directly respond to what Mrs. [redacted] has stated was a conversation with our driver.

The driver denies having had that conversation with you that you have stated. The area that you had to setup the Jumper was not big enough and was unsafe to setup any equipment in our inventory. And at that point you would have owed the Delivery fee regardless. Was your intention to not pay the Fee? Its clearly stated on your contract. As we have stated before we cannot setup in unsafe areas according to our insurance requirements and just good common safety practices. Also the Chairs and Tables were complimentary with the Jumper rental. So, had they been left there would have been a charge for that. It is your responsibility as the home owner to have your area prepped and prepared for setup of our equipment and it says this in the contract you signed.

In Good faith I had offered you a credit for a future rental. You verbally told Me that you did not want this credit and that you wanted a full refund which is contrary to the rental agreement you signed. You then followed up with an email stating you wanted to use that credit in an attempt to dis-honestly imply we were not honoring an agreement. I do not appreciate the way you operate and have rescinded this offer due to your actions. Keep in mind we have originally done nothing wrong! Your verbal threats and dis-respect of my employee are a further reason we do not wish to deal direct with you.

I have personally been involved in this rental and dispute your facts. Also I demand that you refrain from making personal statements as to my religion or beliefs. I will only deal with your issue through the Revdex.com and in writing to protect our business from any further fraudulent claims by your person.

FunWorks