Our Revdex.com rating speaks for it self an A+, we take care of our customersUnfortunately not all customers can be satisfied and will say anything to get the results they desireThis last customer response is not only inaccurate but insultingWe have picked up the customers recliner and have given her a refund
In response to complaint [redacted] The complaint references a sectional purchased on May 21,Attached is a copy of the original sales orderThe sales order makes no reference of the sectional being covered in leatherThe sectional that was purchased on this sales order is covered in a bonded leatherBonded leather merchandise sold in our store is clearly marked with point of sale tags provided by the manufacturer listing the material content of the coverWe do not and have never represented bonded leather as top grain leather on our point of sale, in our sales presentation or our advertising.The correct product protection plan has been issued to the customerThe protection plan is called the Premium Protection Plan, the name of the plan is not a description of the cover on the merchandise it is the name of the planThe type of plan is the Leather type, the leather type plan covers all types of leather, bonded, splits, standard and top grainIt again is not a description of the cover on the merchandise just a description of the protection plan typePlease find attached the summary coverage of the premium protection plans.I am sorry the customer is having problems with the cover on the sectionalThe sectional is over years old, the manufacturer covers the bonded leather for a period of one year which would of expired on May 21, The Montage Protection Plan is still in force and would take care of any covered problemsAttached is the summary coverage of the Montage Protection Plan which lists what the plan covers.We are not responsible for the repair, exchange or replacement of any merchandise over days oldThe manufacturer would be responsible for the first yearThe Montage Product Protection is responsible for repairs covered by the plan for years.If I can be any assistance with the Montage claim please let me know[redacted]
I am rejecting this response because: When we bought the mattress, we told the salesman we needed it as soon as possible and that the other location would take a couple days longer and that's why we were on the fenceWe didn't ask for the company to match the priceThe salesman offered and even checked with his manager The owner is using the fact that because the mattress was discounted already he couldn't discount anymore due to the mistakeDoes that mean if I paid regular price I would get compensated for the company's mistake? When the company offers to match a price does that mean they no longer provide the same quality of service that is normally provided? If I would have known that I would have rather gone to the other location and waited an extra day or two and received good customer service As to the offer for a loner mattress, I have no intentions of sleeping on a used mattressI didn't pay for a used mattress and I don't want a used mattress in my houseI have an infant that sleeps on my bed and I don't want to risk her getting sick Sincerely, [redacted]
I am rejecting this response because:unfortunately [redacted] is calling me a liar in addition to his previous information about the events that have taken placeThere is no way for anyone to know who is being honest but the higher then thou knows the truth and that's what matters [redacted] has finally handled this in a professional matterMaking a very professional and decently spoken phone call to me and offered my full refundOf course I accepted but not before taking numerous pictures of the recliner for fear of his retaliation by accusing us of anything he may come up withI was so Leary of him I refused the loaner chair Buyer beware is all I can sayUse a reputable dealership, ask questions, ask the mgr about return policies, get it in writing, and make sure u get a new chair that you pay for not the nasty floor model I am glad [redacted] decided to do the right thing I'm sure it had something to do with my mentioning the DA's officeI will contact the DA and let them know all is resolved, as well as the Revdex.com and the newsI have lived in Redding for years and I have never had to fight with any Redding business like I had to with Furniture and mattress and [redacted] simply to get the item I paid forNew and in working conditionI swear all of my statements to be truthful and accurateI am now satisfied with my refund and will nolonger respond to [redacted] accusations and dishonest recant of eventsThank you Revdex.com for mediating and allowing my posting
Our Revdex.com rating speaks for it self an A+, we take care of our customersUnfortunately not all customers can be satisfied and will say anything to get the results they desireThis last customer response is not only inaccurate but insultingWe have picked up the customers recliner and have given her a refund
In response to complaint [redacted] The complaint references a sectional purchased on May 21,Attached is a copy of the original sales orderThe sales order makes no reference of the sectional being covered in leatherThe sectional that was purchased on this sales order is covered in a bonded leatherBonded leather merchandise sold in our store is clearly marked with point of sale tags provided by the manufacturer listing the material content of the coverWe do not and have never represented bonded leather as top grain leather on our point of sale, in our sales presentation or our advertising.The correct product protection plan has been issued to the customerThe protection plan is called the Premium Protection Plan, the name of the plan is not a description of the cover on the merchandise it is the name of the planThe type of plan is the Leather type, the leather type plan covers all types of leather, bonded, splits, standard and top grainIt again is not a description of the cover on the merchandise just a description of the protection plan typePlease find attached the summary coverage of the premium protection plans.I am sorry the customer is having problems with the cover on the sectionalThe sectional is over years old, the manufacturer covers the bonded leather for a period of one year which would of expired on May 21, The Montage Protection Plan is still in force and would take care of any covered problemsAttached is the summary coverage of the Montage Protection Plan which lists what the plan covers.We are not responsible for the repair, exchange or replacement of any merchandise over days oldThe manufacturer would be responsible for the first yearThe Montage Product Protection is responsible for repairs covered by the plan for years.If I can be any assistance with the Montage claim please let me know[redacted]
I am rejecting this response because: When we bought the mattress, we told the salesman we needed it as soon as possible and that the other location would take a couple days longer and that's why we were on the fenceWe didn't ask for the company to match the priceThe salesman offered and even checked with his manager The owner is using the fact that because the mattress was discounted already he couldn't discount anymore due to the mistakeDoes that mean if I paid regular price I would get compensated for the company's mistake? When the company offers to match a price does that mean they no longer provide the same quality of service that is normally provided? If I would have known that I would have rather gone to the other location and waited an extra day or two and received good customer service As to the offer for a loner mattress, I have no intentions of sleeping on a used mattressI didn't pay for a used mattress and I don't want a used mattress in my houseI have an infant that sleeps on my bed and I don't want to risk her getting sick Sincerely, [redacted]
I am rejecting this response because:unfortunately [redacted] is calling me a liar in addition to his previous information about the events that have taken placeThere is no way for anyone to know who is being honest but the higher then thou knows the truth and that's what matters [redacted] has finally handled this in a professional matterMaking a very professional and decently spoken phone call to me and offered my full refundOf course I accepted but not before taking numerous pictures of the recliner for fear of his retaliation by accusing us of anything he may come up withI was so Leary of him I refused the loaner chair Buyer beware is all I can sayUse a reputable dealership, ask questions, ask the mgr about return policies, get it in writing, and make sure u get a new chair that you pay for not the nasty floor model I am glad [redacted] decided to do the right thing I'm sure it had something to do with my mentioning the DA's officeI will contact the DA and let them know all is resolved, as well as the Revdex.com and the newsI have lived in Redding for years and I have never had to fight with any Redding business like I had to with Furniture and mattress and [redacted] simply to get the item I paid forNew and in working conditionI swear all of my statements to be truthful and accurateI am now satisfied with my refund and will nolonger respond to [redacted] accusations and dishonest recant of eventsThank you Revdex.com for mediating and allowing my posting