Furniture & Beds Of Oregon Reviews (2)
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Furniture & Beds Of Oregon Rating
Address: 230 Lyon St S, Albany, Oregon, United States, 97321-2781
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www.furnitureandbedsoforegon.com
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Complaint: ***
I am rejecting this response because:
We do not wish a replacement chairWe simply want a refund of the moneyNow the business has our money and the chairWe need a refund!
Sincerely,
*** ***
Concerning ID #***When receiving warranty issues we have thefollowing process in placeStep one is to havepicture evidence of the issue so all parties are awareof the problemStep two is to contact the factory andmake them aware of the defected productStep threeis to work with the factory
and find a solutionIn thiscase when the customer called our store we explainedthe process of a factory warrantyShe wasn't -interested in sending us pictures or going through theprocess and demanded her money backWe areunable to move forward with the warranty processuntil the proper steps are takenShe recently broughtthe chair into the store and we have taken the photosof the problem and are now waiting on the factory toinform us of their recommendationWe strive tohandle any and all warranty issues in a timely matterbut it takes cooperation from all parties involvedInthis instance step one has taken longer because a lackof cooperation from the concerned party