Complaint: [redacted]
I am rejecting this response because: my cats are declawed it's caused by my jeans it happened at my boyfriends and to my wooden chairs as well. It is not due to pets
Sincerely,
[redacted]
After review, the claim was overturned and customer [redacted] was authorized for a replacement of the
Headboard on March 10th If you have any other questions
please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: A voicemail was left for me by Furniture Care Protection saying that they would now cover my furniture for this damage.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the refund they offered to resolve this complaint. I would like the complaint to remain open until I receive the refund.
Sincerely,
[redacted]
This is a denied claimed due to abuse and multiple claims. As stated on their warranty we are a accidental policy from single incidents. If needed I can supply pictures that shows from every day use and not an accident. Thank you, [redacted]
Hi [redacted] turned in a claim with multiple issues which is considered accumulation on the warranty. Furniture Care Protection will refund her warranty as she did not understand the warranty. A check will be cut this week for the purchase price of the warranty. Thank you, [redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted], After reviewing this claim FCP has decided to fix [redacted] frame, and mechanism issue. The seam separation is not covered under the warranty. FCP will contact him today with the repairs. Take Care, [redacted]
Complaint: [redacted]
I am rejecting this response because: I made the claim over the one section of the table pictured that I had placed a package of Clorox wipes that I had purchased from Costco upon the table, not realizing they were upside down, and it had turned the table red/pink and bubbled, which was an ACCIDENT, NOT normal "wear and tear" or "abuse". I was not aware this would occur. I also submitted to the company pictures of the entire table to show other issues, which would be considered "normal use" that I believed should not occur with a dining table. To say that the table is abused is a bold faced lie. This section that I would like repaired occurred on an accident, not on purpose. I did not ask for any other section of the table to be repaired. I simply showed how easily the table could be damaged. I don't abuse the items I pay $750.00 for. In other photographs, there is evidence of damage from where I had spilled nail polish remover on the table. I take responsibility for that, but I assure that I did not PURPOSELY ruin my table. I simply would like the section that was damaged, again by an accident to be fixed! I also can provide the photos that I sent. According to the company that I purchased this table from, this accident of putting the container is covered in my protection plan.
Sincerely,
[redacted]
Hi [redacted], After reviewing this Furniture Care Protection has decided to order parts and fix Ms. [redacted]'s sofa. Normally moving the product does exclude service but we will take care of. Thanks, [redacted]
Complaint: [redacted]
I am rejecting this response because: my cats are declawed it's caused by my jeans it happened at my boyfriends and to my wooden chairs as well. It is not due to pets
Sincerely,
[redacted]
After review, the claim was overturned and customer [redacted] was authorized for a replacement of the
Headboard on March 10th If you have any other questions
please let us know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: A voicemail was left for me by Furniture Care Protection saying that they would now cover my furniture for this damage.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the refund they offered to resolve this complaint. I would like the complaint to remain open until I receive the refund.
Sincerely,
[redacted]
This is a denied claimed due to abuse and multiple claims. As stated on their warranty we are a accidental policy from single incidents. If needed I can supply pictures that shows from every day use and not an accident. Thank you, [redacted]
Hi [redacted] turned in a claim with multiple issues which is considered accumulation on the warranty. Furniture Care Protection will refund her warranty as she did not understand the warranty. A check will be cut this week for the purchase price of the warranty. Thank you, [redacted]...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Hi [redacted], After reviewing this claim FCP has decided to fix [redacted] frame, and mechanism issue. The seam separation is not covered under the warranty. FCP will contact him today with the repairs. Take Care, [redacted]
Furniture Care Protection is contacting Ms. [redacted] today to schedule service to fix the issues.
Complaint: [redacted]
I am rejecting this response because: I made the claim over the one section of the table pictured that I had placed a package of Clorox wipes that I had purchased from Costco upon the table, not realizing they were upside down, and it had turned the table red/pink and bubbled, which was an ACCIDENT, NOT normal "wear and tear" or "abuse". I was not aware this would occur. I also submitted to the company pictures of the entire table to show other issues, which would be considered "normal use" that I believed should not occur with a dining table. To say that the table is abused is a bold faced lie. This section that I would like repaired occurred on an accident, not on purpose. I did not ask for any other section of the table to be repaired. I simply showed how easily the table could be damaged. I don't abuse the items I pay $750.00 for. In other photographs, there is evidence of damage from where I had spilled nail polish remover on the table. I take responsibility for that, but I assure that I did not PURPOSELY ruin my table. I simply would like the section that was damaged, again by an accident to be fixed! I also can provide the photos that I sent. According to the company that I purchased this table from, this accident of putting the container is covered in my protection plan.
Sincerely,
[redacted]
Attached.
Hi [redacted], After reviewing this Furniture Care Protection has decided to order parts and fix Ms. [redacted]'s sofa. Normally moving the product does exclude service but we will take care of. Thanks, [redacted]