Furniture Company

I was a client of Flood Impact Experts and were were quoted a price for a rebuild of our bathroomIt was all completed by sub-trades and we paid in fullTurns out the sub-contractor that put in all the cabinets was not paidHe was given the run-around by FIX and told that they had problems with their receivables and he would pay him over several weeks....it never happenedHe kept going to get paid and was give the same old storyWe feel badly about this since the work was all done to our satisfaction and FIX has our money but will not pay the SubObviously they are having cash flow problems so would stay clear of them

Awful all around experienceRoss came to us looking for help in training and with an asbestos projectMy company has all work authorizations and proper paperworkFIX was paid for there work and now they refuse to pay us for our experiences and Ross is awful to work withDO NOT SUBCONTRACT for them unless you enjoy doing your work for free

On March 4th I received via email this complaint from a customerIt took me sometime to locate what location this customer was referring toWe later found out that it was a customer from a location in Brown Deer Rd through our social media pageWe realize why the customer was under the impression that it was our location hence it has the ***e name however it is under different ownershipThe owner of our company, [redacted] immediately messaged Ms [redacted] to inform her of her confusion and mistake in thinking we are all the ***eHe arranged with her that she will be picked up on Saturday March 5th and taken to the store and will inform the owner, whom [redacted] personally knows, and show him the procedures in refunding her her moneyMs ***'s purchase was a finance and unfortunately the employees there did not know how or even if they could cancel itOn March 5th I, [redacted] the regional manager for our company got in contact with Ms [redacted] to arrange the pick up and to proceed with the refund and cancellationShe informed me she had previous engagements and will call me when she was availableThat evening, at around I left Ms [redacted] a message informing her that I did not hear back from that day and that I will contact her on Monday, I just wanted to make sure she knew we did not forget about herOn Monday Ms [redacted] had left a message on our phone with her house number for contactI contacted Ms [redacted] and made an arrangement to pick her up and bring her to our store to do the procedures neededShe had informed me that she had used her card as a debit and her bank had informed her that it is the ***e as cashI told her that is not a problem the owner [redacted] had okay'd us to refund her cash, just to write a receipt and have Ms [redacted] signature on it so that he will be able to contact the owner of the store located on Brown Deer Rd and get reimbursement for itOn Monday March 7th I, [redacted] picked up Ms [redacted] from her residence and brought her to our location on Fond Du Lac AveI asked the store on Brown Deer Rd to send me a copy of her invoiceI also had Ms ***s copyI then proceeded to fill out the cancellation from to cancel her contract for the finance of her bedroom, and gave her a copy of our invoice stating that she received a cash refund of $for the down payment paid on her debit cardI gave Ms [redacted] her cash refund and then informed her that as a gift the owner [redacted] had informed me that he will be giving her a bed (mattress, box spring, and a frame) as a gift from him to herOver the messages sent between him and her on our social media page he learned so much of her and in a way built a friendly relationship with her and couldn't find it in his heart to know that Ms [redacted] was sleeping on an air mattress for quite some time and knowing how uncomfortable it must beOn the ***e day after I dropped off Ms [redacted] at her residence she received a gift from ***Thank you for your timeGlad we were able to help Ms [redacted] with her situationWe look forward to having Ms [redacted] as one of our valued customers Sincerely, Senior Regional Manager

On January 5th I had received this complaint via emailWhen I opened the complaint and read it, I immediately contacted all of our current locations to ask which location this customer may have purchased it from, so I can respond accordinglyHowever this customer was not our direct customer, she was infact the customer of a location which we have recently sold, W North AveThe store front still has our name, but in the process of being updated with the new owners business nameI did however wanted to help out in this case because of the fact that the customer purchased it under the impression that she purchased it through our company and our main priority is customer satisfactionAlso because of the fact that I had realized that it was also probably unknown to the new owner as to the procedure with warrantyI contacted the store located on 35th and North Ave to find out as to what had occurred with Ms [redacted] I was informed that on November 12th Ms [redacted] had made a purchase for a dining room table and four chairs, in which she paid in fullHer table was ordered, when it arrived she was scheduled and delivered on November 20th When the employee of the store assembled the table at Ms [redacted] s residence there was a small defect on the edge of the tableIn which Ms [redacted] stated she wanted a new tableThe store stated they picked up the table and ordered her a new oneWhen the new one was delivered Ms [redacted] stated that there was a defect in the same area as the table beforeSince the employee wasn’t aware of the warranty and the procedure to process it, she stated that they can repair it for her if she likesMs [redacted] then had said that she will keep the table if they can give her back some of her moneyThe store and Ms [redacted] agreed that they will return her $for the inconvenience, and that when Ms [redacted] came in to receive the partial refund she will need to sign a receipt stating their agreementHowever the store states that they later received a call from the customer stating that her daughter had contacted the Revdex.com and Fox in regards to the complaintThe store then stated that their previous agreement had been voidThe customers daughter then stated that she will remove her complaint if the store will refund them $instead of $The store refusedAfter the store informed of this situation, I informed them that the customer does have a year warranty and therefore is entitled to a new table through the manufacturer, there are procedures and it does take time but it is something that the customer is entitled toThey then stated they were not aware of it since this was their first scenarioI then told them I will contact Ms [redacted] to resolve the situationI then called Ms [redacted] and introduced myself, and explained to her the fact that the store was under new ownership and were not aware of the steps to take to satisfy her needsHowever I will gladly take care of her warranty issue with the store and manufacturerShe then informed me that she was not interested in keeping the table because she had bought a new oneI told her that I will speak to the new owner in regards to refunding her money after picking up the merchandise from her residenceI called the store and explained to them my conversation with Ms [redacted] and that I recommend them to pick up the merchandise and give her a full refund, after all Ms [redacted] s satisfaction is main priority and she was not at fault for the experience she receivedThey immediately were in agreement and stated they will call her to schedule the pick up of her furniture and then she can come in store and receive refund to her card with which it was purchasedI followed up with the store and they indeed picked up her table on January 8th and refunded her card as wellIt was truly a situation that could’ve been avoided and both the store and Ms [redacted] would’ve been happyThe store is now aware as to what to do with situations like these with the manufacturersI explained to them the best I can and also told them that they can always reach out to me for questions and advice and I will gladly help I have attached the pictures of receipts and delivery/pick up slipsAs I mentioned earlier that location was sold and is under new ownership and in transitioning of the name to Worldwide FurniturePlease if you have any questions or concerns please do not hesitate to contact meThank you for your time! [redacted] Furniture Company Regional Manager

Review: I purchased a couch off of John O'Neill at Furniture C. on December 24, 2013. The couch was messed up. It leaned, recliner didn't work, middle piece too big, and the pull for the recliner is screwed in crocked and has a very sharp piece sticking out. I cut my leg of it. I called December 29. He said he would come look at it, next week. He did show up and tried to say it was OK but it was falling apart. He tightened some screws and left. still completely unsatisfied I called him again. He said give him till Wednesday then call back. I placed at least 45 calls (no lies)to him and it got me nowhere. He would never be there or too busy or he would say call in few days. He returned 2 of my calls over the past year, Sometimes I couldn't get him for a couple weeks, so we had to go in to see him He was so hard to get a hold of him. Anyway He took the couch back to have it fixed. First time came back somewhat better, but not all the way. The second time it came back another persons so after they got my couch and hers back. Mine was worse MUCH WORSE, I have no idea what they did, but it wasn't fixed. He had me trying to resolve this with the manufacturer, so like a fool I did his research and got no where. Why was I doing his job. One thing he did do was offer us a new couch at cost, well that would be nice, however I would still be out my money for a defected couch he promised twice he would get us a new one. He renegged on that. I have been going through this hell for a year now. He said thing and never went through with themDesired Settlement: I just want a refund, It's been a long time now, and I asked several times for a new couch and never received, so now I just want my money back. I have been very patient.