text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">On March 24th Ms*** purchase a dining room set from our location on W Lincoln AveAs she stated she chose for the the furniture to be delivered and chose to set up the furniture herselfWhen Ms *** called in regards to her furniture being defective it was over a month laterAfter speaking with the manager she was set up for an inspectionAt the time of inspection *** did inform our customer that it is best if the customer wouldve opted to pay for set up for it would have been done properlyHe informed our customer that the screws were loose as a result of being strippedHe then tightened them the best he could showed her the the table was not off balance and then informed our customer that unfortuantely there is not much that can be done since it is not a manufacturer defectThe best he would be able to do is put some new screws on order for her to replace the damaged onesCustomer had said ok so therefore we were under the understanding that Ms *** was taken care ofHer screws are still on order, part orders often take a little long than regular ordersAs soon as the screws arrive we will contact Ms*** to inform her that they are in and can be picked up at her convenienceWe are sorry that there is not much more we can do.
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
face="Verdana">Revdex.com:
representative *** from store on Fond Du Lac and Hampton contacted me and did follow through on everything she said she would except there was no rug included however I appreciate everything she did and how she handled the situation
Regards,
*** ***
none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">On March 1st 2014 [redacted] came and made a purchase financing a sofa loveseat and chair with a 3pc table set. At that time we informed her we will order her merchandise and when it comes in we will call her to set up delivery. When the order was placed we informed her the company stated that the chair for the set was not available at the moment but they can ship the sofa and loveseat for us. We then called [redacted] and informed her that her chair was on back order but we will deliver her sofa and loveseat as soon we receive it, and at no extra charge to her we will deliver her chair seperately. On March 6th 2014 her sofa loveseat and 3pc table set were delivered. Within a week to a week and half after her delivery we received a call stating that there are threads coming out of her loveseat. We stated to her that we will forward her information to our inspector and he will contact her to set up an appt for him to go and inspect and take pictures. We also informed her that her chair was in and when will she like it delivered. We set up her delivery for March 19th 2014. The next day our inspector sent me a picture of the damage on the loveseat. The company for that furniture does not have warranty however there was indeed a hole on the arm of the loveseat where it should be stitched at that time we were not sure if it came that way or if it was caused. Since she had called about it and was being patient we did order a new loveseat for her to exchange it so we can send the damaged one back to the company. On March 27th she came and picked up a dining room table she had ordered from us and asked what is going on with her loveseat at that time I informed her that we her new one came in that day and we can exchange it the next day if she likes. She stated she wouldn't be available til the day after, I said that was fine we will schedule her for that day. On March 29th her loveseat was exchanged with the new one. That same day I received a call from Ms. [redacted] to inform me that her two of her chairs wobble, I then informed her that it is not a problem I will order her new legs for the chairs and that would solve the problem. She thanked me and hung up. On Monday, March 31st, our contracted driver called me to inform me that the condition of the loveseat that they picked up was in unsanitary condition and that we will not be able to send it to the company for reimbursement. He stated he was hesitant to exchange it however he did because that is what we had asked them to do. I asked him what did he mean by 'the condition'. He then went on to inform me that when he arrived there were dogs all over the furniture and there was "junk" all over it, he had to wait until they removed them before was able to exchange it. That same day the owner went to the warehouse to look at the state the loveseat was in. He then called me to inform me that there was dog hair, slobber, scratches, several chew marks and all other sorts of stains on the couch and unfortunately we have a loss, we couldnt send it back for reimbursement or even sell it as an AS IS item. He had to dump the loveseat. On April 1st she called us and stated that theres not enough fabric covering the loveseat and she needs a new one. We then stated that since it was an item that was exchanged it was inspected before delivery and there was nothing wrong with it when it was delivered and due to the fact of the mistreatment of the furniture we are not able to help her. She then asked what mistreatment, we informed her of the condition it was in when it was picked up. She adamantly stated her dogs do not go on the furniture and that it was not even in the living room it was the whole time in the kitchen on the side. However that is not true due to the fact that our inspector that went and took pictures stated how the house was in disarray unclean and there was and abundance of animals in the house (cats, dogs, etc) and that he refused to enter her house until all animals were stored away. He did confirm that the loveseat was in the living room. Also the driver who did the exchange had stated when he got there to exchange the loveseat he had to wait for them to clear it of animals and "junk". We are always more than happy to help any and all of our customers and we actually did with Ms. [redacted] however for health reasons we are not always able to do exchanges of that sort. However her legs for her chairs are on order but we have not received them as of yet. As soon as we receive them we will call her to inform her if she would like to pick them up. I'm sorry we were not able to help further, I hope our reasons are understand. any questions or concerns feel free to contact me at [redacted].
On January 5th 2016 I had received this complaint via email. When I opened the complaint and read it, I immediately contacted all of our current locations to ask which location this customer may have purchased it from, so I can respond accordingly. However this customer was not our...
direct customer, she was infact the customer of a location which we have recently sold, 3433 W North Ave. The store front still has our name, but in the process of being updated with the new owners business name. I did however wanted to help out in this case because of the fact that the customer purchased it under the impression that she purchased it through our company and our main priority is customer satisfaction. Also because of the fact that I had realized that it was also probably unknown to the new owner as to the procedure with warranty.
I contacted the store located on 35th and North Ave to find out as to what had occurred with Ms [redacted]. I was informed that on November 12th 2015 Ms [redacted] had made a purchase for a dining room table and four chairs, in which she paid in full. Her table was ordered, when it arrived she was scheduled and delivered on November 20th 2015. When the employee of the store assembled the table at Ms [redacted]s residence there was a small defect on the edge of the table. In which Ms [redacted] stated she wanted a new table. The store stated they picked up the table and ordered her a new one. When the new one was delivered Ms [redacted] stated that there was a defect in the same area as the table before. Since the employee wasn’t aware of the warranty and the procedure to process it, she stated that they can repair it for her if she likes. Ms [redacted] then had said that she will keep the table if they can give her back some of her money. The store and Ms [redacted] agreed that they will return her $100 for the inconvenience, and that when Ms [redacted] came in to receive the partial refund she will need to sign a receipt stating their agreement. However the store states that they later received a call from the customer stating that her daughter had contacted the Revdex.com and Fox 6 in regards to the complaint. The store then stated that their previous agreement had been void. The customers daughter then stated that she will remove her complaint if the store will refund them $200 instead of $100. The store refused. After the store informed of this situation, I informed them that the customer does have a year warranty and therefore is entitled to a new table through the manufacturer, there are procedures and it does take time but it is something that the customer is entitled to. They then stated they were not aware of it since this was their first scenario. I then told them I will contact Ms [redacted] to resolve the situation. I then called Ms [redacted] and introduced myself, and explained to her the fact that the store was under new ownership and were not aware of the steps to take to satisfy her needs. However I will gladly take care of her warranty issue with the store and manufacturer. She then informed me that she was not interested in keeping the table because she had bought a new one. I told her that I will speak to the new owner in regards to refunding her money after picking up the merchandise from her residence. I called the store and explained to them my conversation with Ms [redacted] and that I recommend them to pick up the merchandise and give her a full refund, after all Ms [redacted]s satisfaction is main priority and she was not at fault for the experience she received. They immediately were in agreement and stated they will call her to schedule the pick up of her furniture and then she can come in store and receive refund to her card with which it was purchased. I followed up with the store and they indeed picked up her table on January 8th 2016 and refunded her card as well.
It was truly a situation that could’ve been avoided and both the store and Ms [redacted] would’ve been happy. The store is now aware as to what to do with situations like these with the manufacturers. I explained to them the best I can and also told them that they can always reach out to me for questions and advice and I will gladly help.
I have attached the pictures of receipts and delivery/pick up slips.
As I mentioned earlier that location was sold and is under new ownership and in transitioning of the name to Worldwide Furniture.
Please if you have any questions or concerns please do not hesitate to contact me.
Thank you for your time!
[redacted]
Furniture Company
Regional Manager
On March 4th 2016 I received via email this complaint from a customer. It took me sometime to locate what location this customer was referring to. We later found out that it was a customer from a location in Brown Deer Rd through our social media page. We realize why the customer was under the...
impression that it was our location hence it has the [redacted]e name however it is under different ownership. The owner of our company, [redacted] immediately messaged Ms [redacted] to inform her of her confusion and mistake in thinking we are all the [redacted]e. He arranged with her that she will be picked up on Saturday March 5th and taken to the store and will inform the owner, whom [redacted] personally knows, and show him the procedures in refunding her her money. Ms [redacted]'s purchase was a finance and unfortunately the employees there did not know how or even if they could cancel it. On March 5th I, [redacted] the regional manager for our company got in contact with Ms [redacted] to arrange the pick up and to proceed with the refund and cancellation. She informed me she had previous engagements and will call me when she was available. That evening, at around 7 I left Ms [redacted] a message informing her that I did not hear back from that day and that I will contact her on Monday, I just wanted to make sure she knew we did not forget about her. On Monday Ms [redacted] had left a message on our phone with her house number for contact. I contacted Ms [redacted] and made an arrangement to pick her up and bring her to our store to do the procedures needed. She had informed me that she had used her card as a debit and her bank had informed her that it is the [redacted]e as cash. I told her that is not a problem the owner [redacted] had okay'd us to refund her cash, just to write a receipt and have Ms [redacted] signature on it so that he will be able to contact the owner of the store located on Brown Deer Rd and get reimbursement for it. On Monday March 7th I, [redacted] picked up Ms [redacted] from her residence and brought her to our location on Fond Du Lac Ave. I asked the store on Brown Deer Rd to send me a copy of her invoice. I also had Ms [redacted]s copy. I then proceeded to fill out the cancellation from to cancel her contract for the finance of her bedroom, and gave her a copy of our invoice stating that she received a cash refund of $327 for the down payment paid on her debit card. I gave Ms [redacted] her cash refund and then informed her that as a gift the owner [redacted] had informed me that he will be giving her a bed (mattress, box spring, and a frame) as a gift from him to her. Over the messages sent between him and her on our social media page he learned so much of her and in a way built a friendly relationship with her and couldn't find it in his heart to know that Ms [redacted] was sleeping on an air mattress for quite some time and knowing how uncomfortable it must be. On the [redacted]e day after I dropped off Ms [redacted] at her residence she received a gift from [redacted]. Thank you for your time. Glad we were able to help Ms [redacted] with her situation. We look forward to having Ms [redacted] as one of our valued customers.
Sincerely,
Senior Regional Manager
Awful all around experience. Ross came to us looking for help in training and with an asbestos project. My company has all work authorizations and proper paperwork. FIX was paid for there work and now they refuse to pay us for our experiences and Ross is awful to work with. DO NOT SUBCONTRACT for them unless you enjoy doing your work for free.
I was a client of Flood Impact Experts and were were quoted a price for a rebuild of our bathroom. It was all completed by sub-trades and we paid in full. Turns out the sub-contractor that put in all the cabinets was not paid. He was given the run-around by FIX and told that they had problems with their receivables and he would pay him over several weeks....it never happened. He kept going to get paid and was give the same old story. We feel badly about this since the work was all done to our satisfaction and FIX has our money but will not pay the Sub. Obviously they are having cash flow problems so would stay clear of them.
text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px; -webkit-text-stroke-width: 0px;">On March 24th Ms*** purchase a dining room set from our location on W Lincoln AveAs she stated she chose for the the furniture to be delivered and chose to set up the furniture herselfWhen Ms *** called in regards to her furniture being defective it was over a month laterAfter speaking with the manager she was set up for an inspectionAt the time of inspection *** did inform our customer that it is best if the customer wouldve opted to pay for set up for it would have been done properlyHe informed our customer that the screws were loose as a result of being strippedHe then tightened them the best he could showed her the the table was not off balance and then informed our customer that unfortuantely there is not much that can be done since it is not a manufacturer defectThe best he would be able to do is put some new screws on order for her to replace the damaged onesCustomer had said ok so therefore we were under the understanding that Ms *** was taken care ofHer screws are still on order, part orders often take a little long than regular ordersAs soon as the screws arrive we will contact Ms*** to inform her that they are in and can be picked up at her convenienceWe are sorry that there is not much more we can do.
Sincerely,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
face="Verdana">Revdex.com:
representative *** from store on Fond Du Lac and Hampton contacted me and did follow through on everything she said she would except there was no rug included however I appreciate everything she did and how she handled the situation
Regards,
*** ***
none; white-space: normal; word-spacing: 0px; background-color: #ffffff;">On March 1st 2014 [redacted] came and made a purchase financing a sofa loveseat and chair with a 3pc table set. At that time we informed her we will order her merchandise and when it comes in we will call her to set up delivery. When the order was placed we informed her the company stated that the chair for the set was not available at the moment but they can ship the sofa and loveseat for us. We then called [redacted] and informed her that her chair was on back order but we will deliver her sofa and loveseat as soon we receive it, and at no extra charge to her we will deliver her chair seperately. On March 6th 2014 her sofa loveseat and 3pc table set were delivered. Within a week to a week and half after her delivery we received a call stating that there are threads coming out of her loveseat. We stated to her that we will forward her information to our inspector and he will contact her to set up an appt for him to go and inspect and take pictures. We also informed her that her chair was in and when will she like it delivered. We set up her delivery for March 19th 2014. The next day our inspector sent me a picture of the damage on the loveseat. The company for that furniture does not have warranty however there was indeed a hole on the arm of the loveseat where it should be stitched at that time we were not sure if it came that way or if it was caused. Since she had called about it and was being patient we did order a new loveseat for her to exchange it so we can send the damaged one back to the company. On March 27th she came and picked up a dining room table she had ordered from us and asked what is going on with her loveseat at that time I informed her that we her new one came in that day and we can exchange it the next day if she likes. She stated she wouldn't be available til the day after, I said that was fine we will schedule her for that day. On March 29th her loveseat was exchanged with the new one. That same day I received a call from Ms. [redacted] to inform me that her two of her chairs wobble, I then informed her that it is not a problem I will order her new legs for the chairs and that would solve the problem. She thanked me and hung up. On Monday, March 31st, our contracted driver called me to inform me that the condition of the loveseat that they picked up was in unsanitary condition and that we will not be able to send it to the company for reimbursement. He stated he was hesitant to exchange it however he did because that is what we had asked them to do. I asked him what did he mean by 'the condition'. He then went on to inform me that when he arrived there were dogs all over the furniture and there was "junk" all over it, he had to wait until they removed them before was able to exchange it. That same day the owner went to the warehouse to look at the state the loveseat was in. He then called me to inform me that there was dog hair, slobber, scratches, several chew marks and all other sorts of stains on the couch and unfortunately we have a loss, we couldnt send it back for reimbursement or even sell it as an AS IS item. He had to dump the loveseat. On April 1st she called us and stated that theres not enough fabric covering the loveseat and she needs a new one. We then stated that since it was an item that was exchanged it was inspected before delivery and there was nothing wrong with it when it was delivered and due to the fact of the mistreatment of the furniture we are not able to help her. She then asked what mistreatment, we informed her of the condition it was in when it was picked up. She adamantly stated her dogs do not go on the furniture and that it was not even in the living room it was the whole time in the kitchen on the side. However that is not true due to the fact that our inspector that went and took pictures stated how the house was in disarray unclean and there was and abundance of animals in the house (cats, dogs, etc) and that he refused to enter her house until all animals were stored away. He did confirm that the loveseat was in the living room. Also the driver who did the exchange had stated when he got there to exchange the loveseat he had to wait for them to clear it of animals and "junk". We are always more than happy to help any and all of our customers and we actually did with Ms. [redacted] however for health reasons we are not always able to do exchanges of that sort. However her legs for her chairs are on order but we have not received them as of yet. As soon as we receive them we will call her to inform her if she would like to pick them up. I'm sorry we were not able to help further, I hope our reasons are understand. any questions or concerns feel free to contact me at [redacted].
Sincerely,
[redacted]Furniture Company
Regional Manager
On January 5th 2016 I had received this complaint via email. When I opened the complaint and read it, I immediately contacted all of our current locations to ask which location this customer may have purchased it from, so I can respond accordingly. However this customer was not our...
direct customer, she was infact the customer of a location which we have recently sold, 3433 W North Ave. The store front still has our name, but in the process of being updated with the new owners business name. I did however wanted to help out in this case because of the fact that the customer purchased it under the impression that she purchased it through our company and our main priority is customer satisfaction. Also because of the fact that I had realized that it was also probably unknown to the new owner as to the procedure with warranty.
I contacted the store located on 35th and North Ave to find out as to what had occurred with Ms [redacted]. I was informed that on November 12th 2015 Ms [redacted] had made a purchase for a dining room table and four chairs, in which she paid in full. Her table was ordered, when it arrived she was scheduled and delivered on November 20th 2015. When the employee of the store assembled the table at Ms [redacted]s residence there was a small defect on the edge of the table. In which Ms [redacted] stated she wanted a new table. The store stated they picked up the table and ordered her a new one. When the new one was delivered Ms [redacted] stated that there was a defect in the same area as the table before. Since the employee wasn’t aware of the warranty and the procedure to process it, she stated that they can repair it for her if she likes. Ms [redacted] then had said that she will keep the table if they can give her back some of her money. The store and Ms [redacted] agreed that they will return her $100 for the inconvenience, and that when Ms [redacted] came in to receive the partial refund she will need to sign a receipt stating their agreement. However the store states that they later received a call from the customer stating that her daughter had contacted the Revdex.com and Fox 6 in regards to the complaint. The store then stated that their previous agreement had been void. The customers daughter then stated that she will remove her complaint if the store will refund them $200 instead of $100. The store refused. After the store informed of this situation, I informed them that the customer does have a year warranty and therefore is entitled to a new table through the manufacturer, there are procedures and it does take time but it is something that the customer is entitled to. They then stated they were not aware of it since this was their first scenario. I then told them I will contact Ms [redacted] to resolve the situation. I then called Ms [redacted] and introduced myself, and explained to her the fact that the store was under new ownership and were not aware of the steps to take to satisfy her needs. However I will gladly take care of her warranty issue with the store and manufacturer. She then informed me that she was not interested in keeping the table because she had bought a new one. I told her that I will speak to the new owner in regards to refunding her money after picking up the merchandise from her residence. I called the store and explained to them my conversation with Ms [redacted] and that I recommend them to pick up the merchandise and give her a full refund, after all Ms [redacted]s satisfaction is main priority and she was not at fault for the experience she received. They immediately were in agreement and stated they will call her to schedule the pick up of her furniture and then she can come in store and receive refund to her card with which it was purchased. I followed up with the store and they indeed picked up her table on January 8th 2016 and refunded her card as well.
It was truly a situation that could’ve been avoided and both the store and Ms [redacted] would’ve been happy. The store is now aware as to what to do with situations like these with the manufacturers. I explained to them the best I can and also told them that they can always reach out to me for questions and advice and I will gladly help.
I have attached the pictures of receipts and delivery/pick up slips.
As I mentioned earlier that location was sold and is under new ownership and in transitioning of the name to Worldwide Furniture.
Please if you have any questions or concerns please do not hesitate to contact me.
Thank you for your time!
[redacted]
Furniture Company
Regional Manager
On March 4th 2016 I received via email this complaint from a customer. It took me sometime to locate what location this customer was referring to. We later found out that it was a customer from a location in Brown Deer Rd through our social media page. We realize why the customer was under the...
impression that it was our location hence it has the [redacted]e name however it is under different ownership. The owner of our company, [redacted] immediately messaged Ms [redacted] to inform her of her confusion and mistake in thinking we are all the [redacted]e. He arranged with her that she will be picked up on Saturday March 5th and taken to the store and will inform the owner, whom [redacted] personally knows, and show him the procedures in refunding her her money. Ms [redacted]'s purchase was a finance and unfortunately the employees there did not know how or even if they could cancel it. On March 5th I, [redacted] the regional manager for our company got in contact with Ms [redacted] to arrange the pick up and to proceed with the refund and cancellation. She informed me she had previous engagements and will call me when she was available. That evening, at around 7 I left Ms [redacted] a message informing her that I did not hear back from that day and that I will contact her on Monday, I just wanted to make sure she knew we did not forget about her. On Monday Ms [redacted] had left a message on our phone with her house number for contact. I contacted Ms [redacted] and made an arrangement to pick her up and bring her to our store to do the procedures needed. She had informed me that she had used her card as a debit and her bank had informed her that it is the [redacted]e as cash. I told her that is not a problem the owner [redacted] had okay'd us to refund her cash, just to write a receipt and have Ms [redacted] signature on it so that he will be able to contact the owner of the store located on Brown Deer Rd and get reimbursement for it. On Monday March 7th I, [redacted] picked up Ms [redacted] from her residence and brought her to our location on Fond Du Lac Ave. I asked the store on Brown Deer Rd to send me a copy of her invoice. I also had Ms [redacted]s copy. I then proceeded to fill out the cancellation from to cancel her contract for the finance of her bedroom, and gave her a copy of our invoice stating that she received a cash refund of $327 for the down payment paid on her debit card. I gave Ms [redacted] her cash refund and then informed her that as a gift the owner [redacted] had informed me that he will be giving her a bed (mattress, box spring, and a frame) as a gift from him to her. Over the messages sent between him and her on our social media page he learned so much of her and in a way built a friendly relationship with her and couldn't find it in his heart to know that Ms [redacted] was sleeping on an air mattress for quite some time and knowing how uncomfortable it must be. On the [redacted]e day after I dropped off Ms [redacted] at her residence she received a gift from [redacted]. Thank you for your time. Glad we were able to help Ms [redacted] with her situation. We look forward to having Ms [redacted] as one of our valued customers.
Sincerely,
Senior Regional Manager
Awful all around experience. Ross came to us looking for help in training and with an asbestos project. My company has all work authorizations and proper paperwork. FIX was paid for there work and now they refuse to pay us for our experiences and Ross is awful to work with. DO NOT SUBCONTRACT for them unless you enjoy doing your work for free.
I was a client of Flood Impact Experts and were were quoted a price for a rebuild of our bathroom. It was all completed by sub-trades and we paid in full. Turns out the sub-contractor that put in all the cabinets was not paid. He was given the run-around by FIX and told that they had problems with their receivables and he would pay him over several weeks....it never happened. He kept going to get paid and was give the same old story. We feel badly about this since the work was all done to our satisfaction and FIX has our money but will not pay the Sub. Obviously they are having cash flow problems so would stay clear of them.
Business states that the issue has been resolved with the consumer.