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Furniture Design Solutions

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Furniture Design Solutions Reviews (4)

To Whom it May ConcernThe business owner has responded unclearly as to exactly she is willing to doOn the same day as her response to Revdex.com she finally returned our call and stated she wasn't changin out any fabricThis letter she had wrote is unclear as to what exactly she will do We are ready to take this to court as the fabric is inferior, workmanship is as stated in original complaint We expect the entire sofa to be reupholstered and the feet they have been banged up from this complaint to be replaced Please advise how to proceed Thank you [redacted]

To Whom it May ConcernThe business owner has responded unclearly as to exactly she is willing to do. On the same day as her response to Revdex.com she finally returned our call and stated she wasn't changin out any fabric. This letter she had wrote is unclear as to what exactly she will...

do. 
We are ready to take this to court as the fabric is inferior, workmanship is as stated in original complaint. 
We expect the entire sofa to be reupholstered and the feet they have been banged up from this complaint to be replaced. 
Please advise how to proceed. 
Thank you
[redacted]

To Whom it May ConcernThe business owner has responded unclearly as to exactly she is willing to do. On the same day as her response to Revdex.com she finally returned our call and stated she wasn't changin out any fabric. This letter she had wrote is unclear as to what exactly she will...

do. 
We are ready to take this to court as the fabric is inferior, workmanship is as stated in original complaint. 
We expect the entire sofa to be reupholstered and the feet they have been banged up from this complaint to be replaced. 
Please advise how to proceed. 
Thank you

Review: This company manufactured the majority of the seating in several of our upscale dining establishments. As the years have passed, the chairs have seen some damage. We were in need of at least one additional chair to match the rest in our establishment. I reached out to the owners on September 28th. After 9 e-mails, numerous calls and almost a month of being ignored, Mike N[redacted] agreed to meet with me onsite on Friday October 30th. He had the previous paid invoices in hand and we measured the chairs. He told me he would get a quote to me in a week or so. Twelve days later, I asked him for a quote and received no response. Again, after countless phone calls and 4 urgent e-mails later, I got a hold on Mike on December 1st. And, he ignored the call from my office phone, but immediately picked up the call from my personal cell phone. I asked him where we stood and he got very defensive and told me he didn't think our job was that important. I informed him that it was and we would like to rush the job now. He assured me that he would get a quote to me by the end of the week, December 4th. I heard nothing. I decided to try more phone numbers and reached his mother, the other owner. I reached out to her three times. Each time she said she would call me back, and never did. Now, I sit here over three months later with NO help from this company. Since they did the original job, they should have offered better service. Or, not have given me the run around for so long. They were incredibly unprofessional, dismissive, and disrespectful of our time and needs. I am very upset that we ever paid them a penny. I would not recommend them to anyone. I gave them more than enough chances to redeem themselves; it is clear that they simply don't care about their clients.Desired Settlement: I would like them to surrender the plans, specs, manufacturing details of the chairs so we can have them fabricated elsewhere. I need our new chairs to match the existing ones accurately. I would like this information delivered in a timely manner.

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Description: Furniture Designers & Custom Builders, Furniture Frames, Furniture Manufacturers, Upholstery Fabrics - Retail, Furniture Repair & Refinish, Furniture Stripping, Upholsterers, Restaurant Equipment & Supplies

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