Furniture & Electronic King

Good Afternoon, I was just advised you do not have a repsonse from us on this matterI am sorry about thatWe offered to have our service tech out to repair the clients issuesThe client called us and said he thought it was ok nowWe told him in the future if he decides he wants service, to let us know prior to the one year experation of his warrantee Issue Closed on our end Please Usdate your records with the response Thanks [redacted]

The customer [redacted] signed the invoice directly below the terms and conditions of sale which state No cancellations are accepted nor any refunds issuedThe invoice is stamped with All sales are final No refund/Store credit onlyThere is also a sign posted by the cashier’s station inside the store stating all sales are final store credit onlyThe customer left the store with the product and then returned minutes later asking for a refund because he found it on amazon for a cheaper priceAttached you will find the signed invoice for the customer.Thank You

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Cancellation policy is not view-able area neither sales person told meIt is in fine print Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good Afternoon,
I was just advised you do not have a repsonse from us on this matter. I am sorry about that. We offered to have our service tech out to repair the clients issues. The client called us and said he thought it was ok now. We told him in the future if he decides he wants service, to...

let us know prior to the one year experation of his warrantee.
Issue Closed on our end
Please Usdate your records with the response
Thanks
[redacted]

Thank you for your letter. Please email me your Documents that show you were supposed to recieve an interest free period Becuase I am not showing that Please email to [redacted] Thanks

The customer [redacted] signed the invoice directly below the terms and conditions of sale which state No cancellations are accepted nor any refunds issued. The invoice is stamped with All sales are final No refund/Store credit only. There is also a sign posted by the cashier’s station...

inside the store stating all sales are final store credit only. The customer left the store with the product and then returned 5 minutes later asking for a refund because he found it on amazon for a cheaper price. Attached you will find the signed invoice for the customer.Thank You

I have spoke with our warehouse this morning and they stated they contact you and ordered the Cushions and advised you they may not exactly match since dialots are always different. I am glad this has been resolved Thank you

All GFM Orders are Special Orders and No cancellations can be made as to why It is on your contract .Thank you

We have spoken with the customer and we will be exchanging the merchandise to keep them happy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Cancellation policy is not view-able area neither sales person told me. It is in fine print.
Regards,
[redacted]

I cannot email you proof, that is the point, your employee submitted the paperwork...

incorrectly.  You can contact the credit company who shows documentation of my calls & complaints.  I spoke with Christopher today who gave me the reference numbers for the two purchases made the same day at the same time, totaling $1500, both of which your employee said he would submit as 1 year no interest per the sign on your wall & which he verbally verified with the credit company at the time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
The attitude of customer service person '[redacted]' regarding the contract and the validity of how 'special' this order is; his comment of "What, we're supposed to just keep it for 6 months until the next customer, no"  made no sense.   As I explained to [redacted],  I moved here from the midwest recently and went to this company due to a hook of getting a TV when purchasing over 1999.00(I also needed cable and internet but had no TV) so I thought I could kill two birds.  The sales person and myself haggled to the point of NOT offering TV but getting better? pricing on furniture.   When my personals finally arrived, I found out I was going to be too cramped.   Instead of working with me, [redacted] was condescending, so I  looked up the company reviews, finding out [redacted] must be on the phone a lot talking to people since the reviews are not good.I understand what the contract says but am questioning the truthfulness but I also have experience that people who want your business will work with you.My intent was to continue with the dining set and sectional, but have not heard from the warehouse since Friday July 24.  [redacted] has soured me on the whole relationship with this store. 
Regards,
[redacted]

Who is your Finance Company?

Good Afternoon,
I think there was a lot of mis communication with this customer. We have Tried many times to reach the customer and could not. We Finally Reached her this morning and we have her scheduled for delivery and we are refunding her delivery fee as a courtesy. The Customer seems very...

happy now and she states she will call us after her vacation to schedule delivery. Very Nice Lady. 
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I am sorry for the miscommunication. The warehouse hours are on your invoice so you could have seen it when you placed on layaway. Again, I am sorry for the inconvience

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] If there had been an earlier problem needing attention, we would have called the company. We DID NOT have any reason to replace the screws. If you look at the love seat you can see that these are the original screws.We strongly resent being called liers and expect Furniture King to make us whole.

Regards,

I'm a repeat customer and I have never had a problem with them. I've bought bunk bed and a dining table. Customer service has always been good, not pushy and not the creepy salestype that follows you around. They let you know their name and that they'll be helping you and to let them know if you have questions. I like that, I don't like stalkers. I will most likely be getting my living room set and bedroom sets from here as well. I'm a happy customer!

Who is your Finance Company?