FURNITURE EXPRESS

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ Any repairs must be brought into Furniture Express by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Cause I paid delivery fee of dollars it broke while they delivered and they left real fast as if they fixed it so they want me to carry it back down stairs and take to them when it all happen within minutes and I paid dollars to deliver up stairs and have bad back AND IT BROKE WHILE THEY WERE DELIVERING IT THEY SHOULD HAVE CARRIED IT BACK DOWN AND TOOK BACK TOO SHOP AND FIXED OR FIXED IT ON THE SPOT INSTEAD RAN AS FAST AS THEY COULD GET OUT SO THEY COULD SAY BRING IT IN Final Business Response / [redacted] (4000, 15, 2016/07/29) */ If Mr [redacted] takes chest outside downstairs we will repair itHe will have to take it upstairs once repairedWe feel uncomfortable inside his homePlease call us if he does want it repaired

Revdex.com:At this time, my complaint, ID [redacted] regarding furniture express has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Hi my name is Ana I am writing this response for furniture expressThe customer [redacted] was told she would receive her delivery after o'clock never a particular time due to the guys having multiple deliveriesWhen the guys came in the next day my driver told me he rang [redacted] bell and she had started arguing with him about it so he apologised knowing it was lateWhen they brought the merchandise upstairs, they open the recliner set it up and [redacted] could not make a decision where to put the reclinerMy guys would put it in one place she wouldn't like it and told them repeatedly to move itThe drivers told her to sign the receipt so they could continue with their deliveries and she refused since the guys didn't want to continue moving the chair she didn't want anythingWe did tell [redacted] there is a 30% cancellation fee also there was an extra charge for us going to pick up the merchandise that is already placed and set up in her home [redacted] began to yell at my manager and she said she was taking us to court

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My complaint started because the salesman sold me a recliner and sent a different one insteadWe agreed on a recliner that we sent to the next afternoonIt was actually delivered days after the date originally agreed onThe day of delivery I called several times to pin down a time for deliveryI was told 1pm, then was changed to 3pm after that I was that the driver was close and when call when he was near my houseAbout 7pm I called to get some information to the driver's location to estimate the time of deliveryI was told that he was given my number and would call about his locationAt 8pm I heard someone beating very loudly at my doorIt really scared my father and I because we were not expecting someone to knock so loudly agressively at my doorI have a buzzer which he could have used or at least called me when he was outsideHe came in with an attitude and brought in a mattress which I had also purchased He took out a piece of paper resembling a receipt and said signI told him that I also purchased a chairHe waved his hands to gesture that he did not speak englishI tried explain more itemsHe left out and csme back in with box springs for the matressBoth items was place in my hallway between the kitchen and the living roomI gestured that he should place them in the bedroomHe said noI said that I am not signing the receipt until he doesA second gentleman came in with a box and placed it on the floor and leftThen the first delivery guy gestured for me to signI told him he must show me what is in the boxHe didn't understand, I guessSo I pointed to the box and gestured, what is this? He took out two pieces and sat them om the floorI asked where is my chairSo he pointed to the two piecesI told him that this is not what I orderedHe proceeded to take out the receipt for me to signI siad no, you must take this back I didnt order thisI took out my phone to call the store, there was no answerI told that I could not signHe gestured that he was leaving and started to leaveMy mattress was still in the hallway so pointed to itHe strugged his shoulders as he walked quickly out of the apartmentThe mattress was still in my living room and the chair (two pieces) was in the hallwaySo I kept on calling but no one ever picked up the phoneSo me snd my dad took on a closer look at the chairIt seemed to be made of some type of cardboard Thats why it only took the one guy to bring it inSomething that shocked both my dad and I is that it had a plugIt had a plug to an electrical socket Once the two pieces were put together my heart just fellI felt so helpless and embarrassed that my dad saw everything that happenedThe chair was to small for my dad to sit onAlso the arms of the chair had to be attached with velcro on one side and a zipper on the other sideWhen the reality of my purchase came to view, I decided to take off work the next day and go to the store in personI move the mattress to my bedroom and placed the fake chair out of the hallway The next day I called the store about 10am hoping this was a big mistake, no one answeredSo I arrived at the store at 11amI immediately gestured to the salesman who originally helped me but when he saw me he went to someone who I assumed was the manager and whispered something in Spanish to himI went over to him and asked him if he remembered meHe didn't answer snd his manager came over to meI told himthat he sold me the wrong chairHe asked me, what chair? I told him to ask the sales guy who sold itI pointed to the salesman, the manager said never mind him you show meHe took out the furniture bookAsk me which oneI tried show him and he told me that the chair I got was a good chairI told him that it is not the one that I orderedI told him that im not in the habit of paying almost $for something that I didn't orderHe asked for my receipt and showed a book with the chair that was at my house, so I said that is not the chair that your salesman sold to meI asked him to bring the salesman and ask himHe disregarded what I said and told me that he liked the chair and he couldn't understand why I didn't like itI told him that I did not want the items sold to me and that I wanted a refundHe told me that he didn't like my attitude and he decided that he would not take the items backI told him that the contract stated and the salesman also told me that at the time of delivery after the setup (which never happened) if I disliked the items they could be returnedIf the recipient decided upon delivery that the items was not suitable or damagedI reminded him of this factHe then stated that my attitude about everything was bad and he has decided that I should pay for everythingHe said that the contract I signed guaranteed paymentI told him that I would take him to court if I had toHe laughed and said that I could call President Obama,it would not make a differenceAt that moment I just left In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID *** regarding Furniture Express has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The reply to my complaint (No#***). When I first came to the store I informed a sales rep(Jose) that I was interested in a bedroom set, He asked me How was my credit, I informed him that it was fair and he then said that he can approve me and my husband $1,each thru his bank. They never informed me how much or when I had to pay the loansHe asked for my debit card to check to see if it could be approved along with my I.D and Social Security numberThe next day I noticed they took $out of my checking account. I came back to the store and that's when the sales repinformed me that I had to pay $every two weeks, and I informed him please cancel that order because I can't afford to pay that amountI also called Tempoe and they said they can't cancel the order to inform the store. They never informed me or my husband (*** ***) that we had to pay 30% of the loan if we cancelIn fact they had the delivery going to a wrong location, see receiptI went to the store several times demanding the cancellation of bedroom set and my refundMoreover in the invoice he again made an error and put a sofa and a love seat instead of the bedroom set
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2016/03/22) */
To whom it may concern:
Ms*** can bring the product backWe will take it to the manufacturer and see if they can exchange it

Initial Business Response /* (1000, 5, 2016/06/21) */
Any repairs must be brought into Furniture Express by the customer
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cause I paid delivery fee of dollars
it broke while they delivered and they left real fast as if they fixed it so they want me to carry it back down stairs and take to them when it all happen within minutes and I paid dollars to deliver up stairs and have bad back AND IT BROKE WHILE THEY WERE DELIVERING IT THEY SHOULD HAVE CARRIED IT BACK DOWN AND TOOK BACK TOO SHOP AND FIXED OR FIXED IT ON THE SPOT INSTEAD RAN AS FAST AS THEY COULD GET OUT SO THEY COULD SAY BRING IT IN
Final Business Response /* (4000, 15, 2016/07/29) */
If Mr*** takes chest outside downstairs we will repair itHe will have to take it upstairs once repairedWe feel uncomfortable inside his homePlease call us if he does want it repaired

To whom this may concern: *** *** came in saying her parts were breakingWe kept giving her the part she neededThe manufacturer said she keeps tightening the part too tight and that’s why they breakThe manufacture charges for partsWe will give her the part one more time, but the
dinette cannot be tightened too much or it will happen again Sectional Ottoman Dinette Tax Discount 18.80

At this time, I have been contacted directly by Furniture Express regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
they did not provide me with a new platform they came to the home and notices that the bed was in fact installed incorrectly and attempted to fix it and stated they cannot provide me with a new platformthey stated they could only provide me with drilling the screws on the platform tighter in hopes that is does not collapse once againI still have yet to hear from the *** directly as wellNo apology or compensation was provided and just recently my leg of the bed frame bended completely inward of the bed and I have attempted to call them back but no answerthe work in my opinion conducted by non other then non certified professionalsTotally disgusted with the services in all.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding furniture express has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My complaint started because  the salesman sold me a recliner and sent a different one instead. We agreed on a recliner that we sent to the next afternoon. It was actually delivered 2 days after the date originally agreed on. The day of delivery I called several times to pin down a time for delivery. I was told 1pm, then was changed to 3pm after that I was that the driver was close and when call when he was near my house. About 7pm I called to get some information to the driver's location to estimate the time of delivery. I was told that he was given my number and would call about his location. At 8pm I heard someone beating very loudly at my door. It really scared my father and I because we were not expecting someone to knock so loudly agressively at my door. I have a buzzer which he could have used or at least called me when he was outside. He came in with an attitude and brought in a mattress which I had also purchased.  He took out a piece of paper resembling a receipt and said sign. I told him that I also purchased a chair. He waved his hands to gesture that he did not speak english. I tried explain more items. He left out and csme back in with box springs for the matress. Both items was place in my hallway between the kitchen and the living room. I gestured that he should place them in the bedroom. He said no. I said that I am not signing the receipt until he does. A second  gentleman came in with  a box and placed it on the floor and left. Then the first delivery guy gestured for me to sign. I told him he must show me what is in the box. He didn't understand, I guess. So I pointed to the box and gestured, what is this? He took out two pieces and sat them om the floor. I asked where is my chair. So he pointed to the two pieces. I told him that this is not what I ordered. He proceeded to take out the receipt for me to sign. I siad no, you must take this back I didnt order this. I took out my phone to call the store, there was no answer. I told that I could not sign. He gestured that he was leaving and started to leave. My mattress was still in the hallway so pointed to it. He strugged his shoulders as  he walked quickly out of the apartment. The mattress was still in my living room and the chair (two pieces) was in the hallway. So I kept on calling but no one ever picked up the phone. So me snd my dad took on a closer look at the chair. It seemed to be made of some type of cardboard.  Thats why it only took the one guy to bring it in. Something that shocked both my dad and I is that it had a plug. It had a plug to an electrical socket.  Once the two pieces were put together my heart just fell. I felt so helpless and embarrassed that my dad saw everything that happened. The chair was to small for my dad to sit on. Also the arms of the chair had to be attached with velcro on one side and a zipper on the other side. When the reality of my purchase came to view, I decided to take off work the next day and go to the store in person. I move the mattress to my bedroom and placed the fake chair out of the hallway.  The next day I called the store about 10am hoping this was a big mistake, no one answered. So I arrived at the store at 11am. I immediately gestured to the salesman who originally helped me but when he saw me he went to someone who I assumed was the manager and whispered something in Spanish to him. I went over to him and asked him if he remembered me. He didn't answer snd his manager came over to me. I told himthat he sold me the wrong chair. He asked me, what chair? I told him to ask the sales guy who sold it. I pointed to the salesman, the manager said never mind him you show me. He took out the furniture book. Ask me which one. I tried show him and he told me that the chair I got was a good chair. I told him that it is not the one that I ordered. I told him that im not in the habit of paying almost $700 for something that I didn't order. He asked for my receipt and showed a book with the chair that was at my house, so I said that is not the chair that your salesman sold to me. I asked him to bring the salesman and ask him. He disregarded what I said and told me that he liked the chair and he couldn't understand why I didn't like it. I told him that I did not want the items sold to me and that I wanted a refund. He told me that he didn't like my attitude and he decided that he would not take the items back. I told him that the contract stated and the salesman also told me that at the time of delivery after the setup (which never happened) if I disliked the items they could be returned. If the recipient decided upon delivery that the items was not suitable or damaged. I reminded him of this fact. He then stated that my attitude about everything was bad and he has decided that I should pay for everything. He said that the contract I signed guaranteed payment. I told him that I would take him to court if I had to. He laughed and said that I could call President Obama,it would not make a difference. At that moment I just left. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi my name is Ana I am writing this response for furniture express. The customer [redacted] [redacted] was told she would receive her delivery after 4 o'clock never a particular time due to the guys...

having multiple deliveries. When the guys came in the next day my driver told me he rang [redacted] bell and she had started arguing with him about it so he apologised knowing it was late. When they brought the merchandise upstairs, they open the recliner set it up and [redacted] could not make a decision where to put the recliner. My guys would put it in one place she wouldn't like it and told them repeatedly to move it. The drivers told her to sign the receipt so they could continue with their deliveries and she refused since the guys didn't want to continue moving the chair she didn't want anything. We did tell [redacted] there is a 30% cancellation fee also there was an extra charge for us going to pick up the merchandise that is already placed and set up in her home. [redacted] began to yell at my manager and she said she was taking us to court.

hi this is furniture express the customer [redacted] used tempoe financing company her and her husband was approved 1500 each and they used both. They still have a balance of 2.334.88 due to the store. she came in and spoke to the manager she wanted to cancel the manager told her ok but...

there is a 30% on cancelled orders she didn't agree and left the store we will be happy to help her cancel but we have to follow policy. attached is her receipt with the policy on the bottom thank you and have a blessed day

Review: I purchased a bedroom in which included delivery and installment. They deliver my bed on 03-**-14 and the delivery installers did not have proper tools to install my in which I was not aware of until I witness them screwing on the screws to my platform bed with a pair of my scissors in which was asked during their arrival. I assumed they needed the scissors to open the boxes and to my surprise it was utilized to install my platform bed in which on 03-**-14 while my five year old son and I were laying on the bed my platform bed collapse. I call the company on the same day of the incident and spoke with [redacted] who then accused me of having hard sex on my bed and that being the caused of my bed breaking. I then disconnected the call after being insulted and called the store on 03-**-14 and spoke with [redacted] who requested me to send him pictures of the damage bed in which I send the photos via text and via email by shortly after I called again to received an update and [redacted] begins to apologize about his behavior with me and promise to have someone come to my home on 04-**-14 to view the bed he asked me to call him in the morning to set up a time in which I did, he agreed to have someone in my home on 04-**-14 at five pm and ask me to call him as soon as I head out of work in which I did and when I called he said he made a mistake and cannot send anyone to my home today and stated that he will send someone to my home on Sunday. I am currently sleeping on the floor with no support I have three bolge disc on my spine. Installment was incorrect and I ask [redacted] to provide with the [redacted]s name and contact information and he tells me he is the [redacted] and that his partner is [redacted] but on Monday when speaking with [redacted] I am told that [redacted] is just the [redacted] not the [redacted]. I am being denied of my rights to speak with the [redacted] and I am not being properly address by the employee and customer services is not being provided as should. can you please help me with this matter.Desired Settlement: I would like to have a new bed frame replace. I would like the [redacted] to be notified of this situation. I would like a thorough investigation in regards to the business being legitimate and the staff having proper working papers to work in this kind of establishment and equipped to install platform beds. I would like a thoroughly investigation on [redacted] and he should be fined for providing falsified information and pretending to be the [redacted] and denying the right to provide adequate service.

Consumer

Response:

At this time, I have been contacted directly by Furniture Express regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

they did not provide me with a new platform they came to the home and notices that the bed was in fact installed incorrectly and attempted to fix it and stated they cannot provide me with a new platform. they stated they could only provide me with drilling the screws on the platform tighter in hopes that is does not collapse once again. I still have yet to hear from the [redacted] directly as well. No apology or compensation was provided and just recently my leg of the bed frame bended completely inward of the bed and I have attempted to call them back but no answer. the work in my opinion conducted by non other then non certified professionals. Totally disgusted with the services in all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ON FEB[redacted] 2015 AT 11:18 AM I WALKED INTO THE STORE AND WAS APPROACHED BY A SALES REPRESENTATIVE AND HE ASSISTED ME WITH PICKING OUT A BLACK LEATHER SECTIONAL SOFA WHICH HE TOLD ME THE PRICE WAS $899 . I WAS VERY SATISFIED WITH THE PRICE AND DECIDED TO PURCHASE THE SECTIONAL SOFA. THE REPRESENTATIVE IN THE STORE THEN PROCEEDED TO MAKE THE NECESSARY ARRAIGNMENTS AND I PAID $1000 WHICH IS THE TOTAL PRICE INCLUDING SET UP AND DELIVERY. ON FEB. **, 2015 THE SOFA ARRIVED AND IT WAS THE WRONG COLOR. I THEN CHECKED THE RECEIPT TO SEE IF THE ARTICLE NUMBER ON THE RECEIPT AND THE BOXES MATCHED AND THEY DID. THEREFORE THE REPRESENTATIVE AT THE STORE ENTERED THE WRONG ITEM NUMBER. I EXPLAINED TO THE DELIVERY GUY THAT THE SOFA WAS IN THE WRONG COLOR AND HE IMMEDIATELY CALLED THE STORE TO INFORM THE [redacted] ABOUT THE ISSUE. THE [redacted] SAID THAT HE WAS GOING TO GIVE HIM A CALL BACK ABOUT WHAT TO DO NEXT. WE WAITED ABOUT 15 MINUTES FOR THE CALL. WHEN THE CALL CAME IN THE [redacted] OF THE STORE WAS ON THE LINE AND HE EXPLAINED TO ME THAT HIS SALES REPRESENTATIVE MADE A MISTAKE AND THAT HE WANTED HIS SOFA BACK BECAUSE THE SOFA THAT HE SOLD ME FOR $899 WAS ACTUALLY MORE EXPENSIVE. HE SAID THAT THE SOFA THE REPRESENTATIVE SOLD ME WAS 100% LEATHER AND THEREFORE WORTH $1500 AND THAT HE CAN SELL IT FOR $2000. I EXPLAINED TO HIM THAT I DID NOT WANT THE SOFA THAT WAS DELIVERED TO ME. I JUST WANTED THE SOFA THAT I ORDERED. THE [redacted] THEN BEGAN TO INSIST THAT HE WANTED HIS SOFAS BACK THAT I WAS GOING TO GET A SOFA OF LESSER VALUE AND I WAS GOING TO HAVE TO WAIT FOR MINE. I EXPLAINED TO THE [redacted] THAT I DID NOT AGREE WITH WHAT HE WAS SAYING AND THAT I WANTED MY MONEY BACK INSTEAD. THE [redacted] THEN SAID THAT I WAS GOING TO HAVE TO PAY THE 30% RESTOCKING FEE. I TOLD [redacted] THAT I SHOULD NOT HAVE TO PAY THE FEE BECAUSE THEY ARE RESPONSIBLE FOR THE MISTAKE. THE [redacted] THEN TOLD ME I WILL NO BE GETTING A REFUND. HE THEN TOLD ME AGAIN THAT HE WANTS HIS SOFA BACK AND THAT I NEEDED TO GIVE IT BACK. I TOLD HIM THAT I WILL HAPPILY GIVE HIM HIS SOFAS BACK AS SOON AS I GET THE ONES I ORDERED. THE [redacted] THEN TOLD ME I WAS TRYING TO ROB HIM. I EXPLAINED TO HIM THAT I AM NOT ROBBING HIM. THE SOFA IN MY HOUSE IS TECHNICALLY MINE BECAUSE THE PURCHASE WAS FINALIZED. I TOLD HIM ALL HE HAS TO DO WAS GET THE SOFAS CHANGED TO THE COLOR I PICKED OUT AT THE STORE. THE [redacted] TOLD ME THAT NOTHING CAN BE DONE AT THE MOMENT BECAUSE IT WAS LATE AND THAT HE WOULD CALL ME BACK THE NEXT DAY. ON FEB. [redacted] 2015 I WAITED FOR THE [redacted] TO CALL ME UNTIL ABOUT 4PM WHEN I GOT NO CALL I CALLED THE STORE MYSELF. I INTRODUCED MYSELF TO THE PERSON WHO ANSWERED THE PHONE AND HE QUICKLY KNOW WHO I WAS. I EXPLAINED THE SITUATION TO HIM AND HE EXPLAINED TO ME THAT THE [redacted] SAID I SAID I WAS GOING TO KEEP THE SOFAS I RECEIVED BECAUSE I WAS HAPPY THAT IT WAS A HIGHER QUALITY. I EXPLAINED TO THE PERSON ON THE PHONE THAT THIS WAS NOT TRUE I DID NOT WANT THE SOFA BECAUSE IT DOES NOT MATCH MY DECOR AND IT WAS A COLOR THAT I DID NOT LIKE. HE TOLD ME THAT HE WAS GOING TO GIVE THE [redacted] A CALL AND I WOULD GET A CALL BACK IN ABOUT 5 TO 10 MINS. I WAITED AN HOUR BEFORE I CALLED THE STORE AGAIN. THE SAME PERSON ANSWERED THE PHONE AND HE TOLD ME THAT HE WAS HAVING TROUBLE REACHING THE [redacted]. I ASKED HIM IF HE COULD HELP ME WITH THE EXCHANGE INSTEAD I EXPLAINED TO HIM THE THE SOFAS WERE STILL IN THE BOX UNOPENED AND THEY COULD COME GET THEM TO CHANGE THEM HE TOLD ME THAT HE NEEDS TO SPEAK WITH THE [redacted] ABOUT THE SITUATION. I AGREED AND WAS PLACED ON HOLD. THE GUY CAME BACK ON THE LINE AND AGAIN TOLD ME HE IS HAVING TROUBLE REACHING THE [redacted] AND THAT HE WOULD GIVE ME A CALL BACK. I AGAIN WAITED ANOTHER HOUR AND STILL NO CALL. I THEN AGAIN CALLED THE STORE AND THE SAME GUY ANSWERED THE PHONE. I TOLD THE GUY AS I TOLD THE [redacted] THE DAY BEFORE THAT I WAS VERY UNHAPPY WITH THE SERVICE I WAS RECEIVING AND FELT LIKE I WAS BEING TREATED VERY UNFAIRLY. I ALSO TOLD HIM THAT I WAS GOING TO FILE A COMPLAINT WITH THE Revdex.com AND ALSO CONTACT A LAWYER. THE GUY THEN ASKED TO PUT ME ON HOLD AGAIN AND I AGREED. WHEN THE GUY CAME BACK ON THE LINE HE TOLD ME THAT HE WAS ABLE TO REACH THE [redacted] AND THE [redacted] TOLD HIM THAT I WILL NOT BE GETTING A REFUND OR AN EXCHANGE I JUST HAVE TO STAY WITH THE SOFA I RECEIVED. I BECAME VERY ANGRY AT THAT POINT. AND ASKED THE GUY ON THE PHONE FOR THE PHONE NUMBER THE STORE THE [redacted] WAS IN AND HE SAID HE CAN NOT GIVE IT TO ME BECAUSE THE [redacted] DOES NOT WANT TO SPEAK TO ME. AS YOU CAN IMAGINE I WAS VERY UPSET AND BEGAN TO CRY I TOLD THE GUY ON THE PHONE THAT I DID NOT KNOW WHY I WAS BEING TREATED SO POORLY BECAUSE ALL I WANTED WAS TO EXCHANGED THE SOFA TO THE CORRECT COLOR. I EXPLAINED AGAIN THAT THE SOFAS WERE STILL IN THE BOX UNOPENED AND THAT I DID NOT WANT THEM. I ALSO LET HIM KNOW THAT I WAS GOING TO FILE THIS COMPLAINT AND VISIT THE STORE THE NEXT DAY WITH THE POLICE AND A LAWYER IF I HAD TO. THE GUY ON THE PHONE THEN PROCEEDED TO TELL ME THAT HE WAS GOING TO SEE WHAT HE WAS GOING TO DO FOR ME AND THEN HUNG UP.Desired Settlement: I WOULD LIKE TO GET AN APOLOGY FOR THE [redacted] FOR TREATING ME SO HORRIBLY. I WOULD LIKE THE SALES REP TO BE HELD RESPONSIBLE FOR THE MISTAKE AND IF I DO NOT GET THE EXCHANGE I WOULD LIKE A REFUND WITHOUT BEING HELD ACCOUNTABLE FOR THE 30% RESTOCKING FEE. IN ADDITION THE STORE HAS AN EXCHANGE WITHIN 24 HOURS AND NO REFUND POLICY, I WOULD LIKE FOR IT NOT TO APPLY TO ME OR ANY OTHER CONSUMER IN WHICH AN ERROR IS MADE BY THE COMPANY.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Furniture Express has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: onon March [redacted] I made a purchase of a bedroom set a living room set and a dining set everything arrived when it was supposed to except for my nightstand I keep going back to the store and making a complaint about why I haven't received my item I'll call them on the phone they say all the call you back in 5 minutes and they never called back I'm tired of the back and forth and I want this issue resolved.Desired Settlement: I want the nightstand that belongs with my bedroom set if they cannot give me the nightstand I want a refund of my money.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding furniture express has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]