Furniture Factory Direct

Again, our apologies for any misunderstanding We do not have, and never have had signs the customer is describing or alleging we hadWe did not call her a liar, blind, or stupid and again we apologies for any her frustration

Complaint: [redacted] I am rejecting this response because it is pure fiction!First, on the day I purchased my furniture, I asked the salesman, who was pushing interest-free financing, at least four times if I would be able to use my personal credit card to make the payments on the financed amountHe said that I could use debit checking or savings, my credit card or mailed check to make all required paymentsHowever I wanted to pay, all I had to do was call the bank and choose my payment methodThe businesses response said I had a [redacted] Credit CardI do notThat is the bank that provided the financing, which by the way, I didn't needIt was the combination between using interest-free money and receiving the cash reward on my credit card to make payments that pushed me to accept the financingMy personal credit card had a special introductory rate that effectively doubled my "rebate points" that would have had a 10% cash equivalent for this particular purchaseI pay my credit card in full each month so I do not incur finance charges.When I called the store after finding out I couldn't use my credit card for payments,the assistant manager said he didn't know why the sales associate would say that I could pay my payments off with my personal credit card and would question him and retrain him and then he said he would call corporate to see what he could do for me since he would not give a discount or a refund on already purchased furnitureAfter I related this information to my father, he called the assistant manager while I was on the call with him and asked the assistant manager to refund the $I would be losing by not using my introductory credit card offer to pay for the furniture as a result of the salesman's "bait & switch" financing scam.The store manager called me and we had a brief discussion about my conversation with the assistant managerHe told me he would "check with corporate and call me back"He NEVER CALLED ME BACK which is why I filed this complaintAlso, this conversation which the store alleged occurred never took place: "The [redacted] credit card she uses pays, 1% to 1.5% of the dollars spent, or she can earn bonus dollars she can use to buy gifts or get Visa gift cardsShe is requesting we pay her 10% of the total amount of the purchase which we are not obligated to do and makes no sense, especially when the bank will not pay her that amountEven at 1.5% the loss for the entire purchase would be only $The Store Manager explained this to her, he even pointed out that she’d be paying interest on the unpaid balance which would minimize the gains, and he stated she was fine with that conclusion to the misunderstandingHe then thought the customer was content and the matter was closed."Why would I be content to be taken advantage of and be lied to by the salesman? A store credit is out of the question! I would NEVER buy anything from this company again.I am asking for a cash refund in an amount no less than 2.5% of the purchase price.Sincerely,

There seems to be a misunderstanding on both the customer’spart and the sales personWe apologies for any inconvenience or frustration thismay have caused the customerIn regards to the customer stating the salesperson told her she could pay her Furniture Factory Direct finance payment witha credit card; when questioned the sales person stated “the customer asked ifshe could pay with her credit card”, he thought she meant for the order she waspurchasing, not as a payment on the finance account she was setting up throughour financing bank which is [redacted] ***She applied and was approved for aFurniture Factory Direct credit cardThe customer called and spoke to the store ManagerThe customerstated that she lost $by not paying with her credit cardWhen she spoketo the Store Manager they had a discussion about the confusion and allegedmisinformationHe apologized, stated he wanted to look into this and he wouldcall her back, which he did fifteen minutes later They then discussed the credit card processshe usedThe [redacted] credit card she uses pays, 1% to 1.5% of the dollarsspent, or she can earn bonus dollars she can use to buy gifts or get Visa giftcardsShe is requesting we pay her 10% of the total amount of the purchase whichwe are not obligated to do and makes no sense, especially when the bank willnot pay her that amount Even at 1.5%the loss for the entire purchase would be only $The Store Managerexplained this to her, he even pointed out that she’d be paying interest on theunpaid balance which would minimize the gains, and he stated she was fine withthat conclusion to the misunderstandingHe then thought the customer wascontent and the matter was closed.We would never initially mislead a customerWe have always runour business honestly and with integrityAgain we apologies for anymisunderstanding and frustration the customer has felt If the customer would like we would allow herto use the $as an in store credit, that would be the most we would allow

Our sincere apologiesI was told this was completedWe have contacted the customer and the customer has been refunded the agreed amountAgain, we apologies for any misunderstanding or frustration this has caused

We would like to apologize for any misunderstanding for frustration this may have cause the customerIt would never be our intention to not do our very best, but it lookslike we failed to communicate well, or do the follow up the customer deservedIn regards to the window displays that say “Same Day Delivery”, we do have disclaimers that state it’s for in-stock items onlyThat means in stock at our distribution center whichis where we deliver fromThat should have been made very clear to the customer from the beginning We understand what the customer is saying, but we can usually get the floor models delivered in 2-days after they’re transferred to the distribution centerIn reference to the pricing quote, the sales staff always quotes the pricing of the items until the customer makes the final decision on deliveryIf the salesperson didn’t makethat clear to the customer during the selling process we certainly apologies for any misunderstandingThe customer is stating that the salesperson quoted them a shorter time frame to receive the product purchasedWe do our best to give customers accurate estimated arrival timesfor product that has been ordered, or needs to be orderedWe do that so our customers can make good buying decisions based on the estimated arrival time ofthe merchandiseWe are very sorry for the inconvenience, or frustration we have caused, that was never our intentionWe should have done a better job all aroundWe do not agree with the statement that we are a dishonest business or we falsely advertiseWe run our business with integrity and honesty at all timesAny employee not following thoseguidelines will NOT work for our companyWe do have signs in the windows, but we do what the signs say we doWe were not able to accommodate this customerin what she needed at that timeWe do not trick people or have prices as she allegesThat is an inaccurate statement, it has no merit and is untrue.She is entitled to her opinion, but is inaccurate in her accusationsWe value each and every customer we haveWe should have done a better job and taken better care of this customer

his is Jeff ***, *** of M & R Service Center Inc, response to the above complaint:"Brake light on because of line rusted thru (year old car). Owner was given estimate and WANTED it fixed even though we recommended not to fix - very rusty. Brake rotors were very rusty,
pads worn uneven, hoses badly cracked. A brake line replacement is not a simple job to do when bleeder screw, etcare rusted off, must be present to bleed brakes after a line is replaced!"

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response was that they responded but did not respond.
Regards,
Paul [redacted]