Furniture Factory Outlet Inc

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My car's headlights were very dim, so there was definitely some sort of wiring issueI brought my car to them about half an hour before they closedI explained the issue, and they said no problem, they will see what they can do for meI asked if they would have time to see my car since they were closing soon, and they said that was fine, they would stay as late as they neededAwesomeI stepped out to some nearby shops while they worked on my carI came back just before 6:(closing time) and while they hadn't quite fixed my car (they couldn't figure out the problem), the lights were bright enough to at least be usable at night nowI certainly understand that they weren't able to fix the problem completely with such a short time span, so I was happy with the service so far
Then comes payment timeHuge billThey had the nerve to charge me DOUBLE the labour wage*** the one ringing me through, so I asked why I was charged double the hourly rateHe told me that because I came in so close to closing time that they would need two mechanics to work on it, and because there were two mechanics he charged me for two hourly ratesI obviously contested this, in a polite mannerI reminded *** that I had specifically asked if they had the time to do it, to which I was told yesI would have just gone elsewhere with no hard feelings if they had said noSo because they decided they needed two mechanics, I apparently have to pay for itIf they wanted to charge me an extra fee because it was so close to closing time, then that's fineI'd understand thatBut if that is the case, they never told me of an extra feeI explained to *** that I wasn't going to pay doubleHe then turned hostile towards me, yelling at me that he was doing me a favour and refused to give me back my car keys (my car was still in the bay at this point) until I paid the full amount This obviously angered me, and I started to become stern with himI brought up how ridiculous this was again- it's not fair to decide how many mechanics will work on my car and multiply the hourly rate accordingly, and I was never told of a close-to-closing fee, if he was charging me for one*** Then I got really angryI grabbed my phone to call the police to have them come get my car back *** *** He offered me a "deal"- pay what should have been the true payment (one hourly rate, which is what I wanted to pay), and never come back againDeal
I paid an appropriate amount, got my keys, and got *** out of thereThis was last summer and I still cannot believe my experienceIt doesn't even sound real*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***

November 9, 2015, I signed an invoice that included fix engine light and fix fan belt. [redacted] I would never approve a $197 test for engine light [redacted]and then not get the light fixed when it was one of only 2 things I asked for. The fan belt was also not fixed. I was charged $1500 for [redacted] work. [redacted] The heating is now non existant and the temperature light goes on every mile.
[redacted]

[redacted]

My car's headlights were very dim, so there was definitely some sort of wiring issue. I brought my car to them about half an hour before they closed. I explained the issue, and they said no problem, they will see what they can do for me. I asked if they would have time to see my car since they were closing soon, and they said that was fine, they would stay as late as they needed. Awesome. I stepped out to some nearby shops while they worked on my car. I came back just before 6:30 (closing time) and while they hadn't quite fixed my car (they couldn't figure out the problem), the lights were bright enough to at least be usable at night now. I certainly understand that they weren't able to fix the problem completely with such a short time span, so I was happy with the service so far.

Then comes payment time. Huge bill. They had the nerve to charge me DOUBLE the labour wage. [redacted] the one ringing me through, so I asked why I was charged double the hourly rate. He told me that because I came in so close to closing time that they would need two mechanics to work on it, and because there were two mechanics he charged me for two hourly rates. I obviously contested this, in a polite manner. I reminded [redacted] that I had specifically asked if they had the time to do it, to which I was told yes. I would have just gone elsewhere with no hard feelings if they had said no. So because they decided they needed two mechanics, I apparently have to pay for it. If they wanted to charge me an extra fee because it was so close to closing time, then that's fine. I'd understand that. But if that is the case, they never told me of an extra fee. I explained to [redacted] that I wasn't going to pay double. He then turned hostile towards me, yelling at me that he was doing me a favour and refused to give me back my car keys (my car was still in the bay at this point) until I paid the full amount. This obviously angered me, and I started to become stern with him. I brought up how ridiculous this was again- it's not fair to decide how many mechanics will work on my car and multiply the hourly rate accordingly, and I was never told of a close-to-closing fee, if he was charging me for one. [redacted] Then I got really angry. I grabbed my phone to call the police to have them come get my car back [redacted] He offered me a "deal"- pay what should have been the true payment (one hourly rate, which is what I wanted to pay), and never come back again. Deal.

I paid an appropriate amount, got my keys, and got [redacted] out of there. This was last summer and I still cannot believe my experience. It doesn't even sound real. [redacted]

November 9, 2015, I signed an invoice that included fix engine light and fix fan belt. [redacted] I would never approve a $197 test for engine light [redacted]and then not get the light fixed when it was one of only 2 things I asked for. The fan belt was also not fixed. I was charged $1500 for [redacted] work. [redacted] The heating is now non existant and the temperature light goes on every mile.
[redacted]