Furniture Fair of Goldsboro, Inc.

furniture not available been 8weeks and now am told to wait 3-8 more weeks.I purchased furniture n nov 27th 2015.order number [redacted] was told to check the 19th of jan. Noobe give updates unless you call. and get comflicting information. WEll today I go and the sofa is still not available. the sales rep tells me give it another 3-8weeks. I have already waited more than 7weeks and the furniture is paid for in full. I asked if I can switch to a comparable set that's available. one manager says yes another no.Desired Settlement1.deliver the furniture or give me a set date of deliver.2.The warranty should start when the furniture is delivered not when it was purchased since I don't have the furniture 8weeks into the purchase.3.Choice to reselect furniture that's available since its paid for in full.Business Response Per the District Manager the customer has the opportunity to pick out new furniture in place of the pieces she has been waiting on since November.

We are having problem with arm and padding on new love seat. This will be the 3rd time they have attempted to repair it.we purchased this love seat from the goldsboro store location and when we had problems we were informed that we would have to contact the Jacksonville store for repairs. I think you should be informed at the time of purchase that if you have problems you have to contact an out of town store and wait 24 to 48 hours for them to contact you and the another 2 - 3 days for someone to come look at the problem. We finally got some one to come look at it, they stated they had to pick it up and take it to Jacksonville for repair. That left us with nothing to sit on and asked for a loaner, they refused to give us a loaner while we did without our loveseat for over a week. When it was returned they had done nothing and I would not accept the unit as repaired. So we did without the love seat almost another week until they returned it semi-repaired that time. It is now doing the same thing and I contacted them last Tuesday or Wednesday and just heard from them today and now have to wait until Wednesday before Jacksonville will contact me to see what they think they can do this timeDesired Settlementrepaired correctly or full refundBusiness Response We have settled this complaint with the customer and the customer is satisfied.

My son was given a used bed with a broken drawer when we thought we were purchasing a brand new bed.In January, 2014 I purchased a storage bed (SKU [redacted]) from the Furniture Fair in Goldsboro for my son who lives in Winterville/Greenville, NC. The bed was on backorder for 3-8 weeks. When my son was contacted to pick-up the bed, he did so. When he took it home and was assembling it, he noticed that one of the 3 boxes had been opened and resealed. There was also a return notice taped to the outside of the box with another customers personal information on it. Once my son opened the box and began assembling the bed, he noticed that there was a scratch on one of the footer drawers as well as a broken corner. He notified me and I contacted the store where I purchased the bed (Landmark Drive, Goldsboro, NC). I told them about the issue and they asked me to bring the drawer back to them. So I did. They offered to order me a new drawer to replace the broken drawer. I left the broken drawer with them for weeks. After 4-5 weeks I contacted them to check on the drawer and was told that it was coming in a crate from overseas and they had to wait until the crate was full before shipping my drawer. After another few weeks, I again called the office and was told my drawer was ready to be picked up. When I picked up the drawer, to my fault, I did not inspect the drawer thinking that it was a NEW drawer. Once I got home, I noticed that they had attempted to repair the drawer with putty and coloring. I purchased a NEW bed and was given a bed that had been returned with a broken drawer. Then I was misled to believe that it was a new drawer when in fact it was the same drawer that had been attempted to be repaired.Never once was I informed that I was purchasing a used/returned bed. Never once did the manager (whom I was working with on this) offer an apology or a refund for my inconvenience, for the broken drawer, or for my time & travel. This, in my opinion, is poor customer service and unethical. The returns department should have done a better job at their due diligence when the first customer returned the bed since it was evident that one of the boxes had been opened. And then, they should NOT have sold the bed as new when in fact it was used.Desired SettlementI would like my son to receive a NEW drawer to replace the broken one or a partial refund for the broken drawer and the inconveniences we've experienced from receiving a USED/RETURNED bed.Business Response FURNITURE FAIR SPOKE WITH THE CUSTOMER ON 10-6-14, WE ARE SENDING THE THE CUSTOMER A NEW DRAWER(SMALL DRAWER IN FRONT) UP TO THE GREENVILLE STORE. THAT IS WHERE THEY WANTED IT TO BE SENT TO FOR THEIR SON TO PICK UP. IF YOU HAVE ANY OTHER QUESTIONS OR CONCERNS PLEASE CONTACT US. THANK YOU.

We have not received the couch we orderedOur long ongoing process with furniture fair started on November 12, 2014 when we selected our first couch Then on November 15th we received a phone call to pick up a couch half of that was missing then on november 17th we picked up the second piece during the first week of December we contacted customer service to report that the couch was literally falling apart within a short matter of time then on December 17 they decided to let us do a re-selection the couch that we reselected was a special order and we were required to put half of it down and still continue to make our monthly payments on January 2 the couch was delivered but it was the wrong color not the one we paid to special order for They reordered the couch and gave us a 3 to 8 week estimate of when it should be in we have been calling for biweekly update since ordering it through January 2 we called spoke to the store manager still no status update February 17 called spoke to store manager imformed of estimated delivery date of February 27 but that the shipping company was on strike so we would not know exactly when you would be coming in February 27 called the district customer service line they said that yes there was a catch coming in that weekend then on march 4 after hearing nothing about whether catch was in or not I contacted customer service yet again they informed me that Is couch did come in but they had no idea if it was mine or not and that the store would have to get a hold of me March 5 after hearing nothing back I called customer service yet again they said they cannot help me in that a store manager would be contacting me. We have received a horrible customer service from the store in the district customer service I feel as though we are getting the runaround and will never receive the rightful couch that we have paid for as a consumer I feel robbed of my right to have my end of an agreement meet.Desired SettlementTo resolve this issue I would either like the couch that we ordered to be here within approximately 1 to 2 weeks or I want to store to come pick up the couch that we have right now that is the wrong couch that they are letting us use and give me a full refund of all money I have paid into them including warranties and delivery chargesBusiness Response FURNITURE FAIR RESOLVED ISSUE WITH CUSTOMER ON 3-16-15.

We have been lied to numerous times on the delivery date of our furniture. [redacted] has changed her story a number of times.My husband and I walked in to Furniture Fair on Sunday, February 2, 2014 and spoke with [redacted] about buying new living room furniture. We found a set we liked, so we did the application for credit and was told that it was coming in on the truck the following monday, the 3rd and would call for delivery either Tuesday or Wednesday but would definitely be that week. I called on Wednesday and was told that it would be on the truck Thursday, the 6th. I called back Thursday only to be told that they don't receive trucks on Thursdays. I was told then that it was on back order and would be in on February 28th. After speaking with the manager of the other store, [redacted] called me back that evening, and said I promise you it will be on the truck Tuesday February 11th, and we will call to set up delivery for the 12. I called today, February 11th to set up delivery and of course was told that it was not on the truck. That they get trucks all day long and it may be on one of the other trucks. I asked [redacted] for the number to the Jacksonville warehouse so I could for once maybe get the truth. I was told that was a personal number so I asked her if she would have them call me and she said yes. Well, I found there number on the internet and called myself. I found out there next truck would not be in until Monday February 17th, and there was no guarantee that our order would be on that truck. The lady I spoke with said that they only get 1 [redacted] truck a week. I was told to call back to the store and speak to the store manager. I called back and [redacted] answered and I asked to speak to whomever was over her and she said that was [redacted] and he was on his way back from Jacksonville, that he would be back within the hour. She asked me if I would like her to have him call me when he got back and I said yes. She then hung up on me. I talked to [redacted], the store manager today on the 11th and he was no help either. All he kept asking was "Well what can I do for you"? The total price for the furniture was $2,081.82.Desired SettlementWe would really just like the customer service, especially the sales manager to be truthful with their customers. We have been lied to from the beginning with no promise as to when our furniture will be in. Business Response Contact Name and Title: [redacted]Contact Email: [redacted]i have checked load summary for 02-17-14 and customer merchandise is on that load.I am truly sorry that you have received the run-a-round.the merchandise will be transported to goldsboro on 02-18-14 from our company distribution center.[redacted]furniture fair[redacted]