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Furniture & Futon Warehouse

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Reviews Furniture & Futon Warehouse

Furniture & Futon Warehouse Reviews (8)

To whom it may concern, my name is [redacted] and I am writing a response to the complaint # [redacted] This customer did buy from us a table and chairs for $plus taxOur sales person [redacted] has never mentioned anything that it was solid wood and it is very realistic that nobody can get a table and four chairs in solid wood for $no wayAlso some parts were damaged when we delivered on We took damaged pieces back and then redelivered the brand new pieces and installed it for themThe customer did ask us on the first delivery if she can exchange for another product but the distributors policy is if something is wrong with the product they can only exchange for the pieces that were damagedalso it was chosen from the catalog which is considered as a special order which is specified on our store policy that special order sales are finalWe did mention that to the consumer which they have agreed to get the second delivery on and they signed that everything was recieved in good conditionNow after one months they are disputing the whole payment with the [redacted] that the product was defectiveI personally called consumer to ask what was the issue because they have never contacted the store after we exchanged everythingIf something was wrong with the product second time they could have just refused it and called the store and we could have contacted the company to exchange the defective piece but now its too late for that because distributors policy is to exchange something no later than seven business daysWe have done everything from our customer service point of view by exchanging the defective itemsIf the consumer decides all of the sudden that they dont like the table by using it for one months in their house then there is nothing else we can do about itWe delivered the goods that were not refused and signedWe wish we can do something else about it but we did everything we could to satisfy them a months ago that is why we wont be able to issue any refund at this time since it has been more than one monthsAlso by coming to the store on and crossing out their signature is not acceptableWe are also attaching the invoice with the crossed out signature by consumer at the store

We have settled with consumer by giving them back $on the *** *** Card

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 We did not wait a month "and decide we didn't like this product" as [redacted] stated in his response. When the delivery guys brought the replacement, and they realized the frame did not fit correctly with the table top the store was already closed so they said nothing could be done that night even when we said we did not want that product because it did not fit correctly. It was not our choice for the delivery guys to leave it in our apartment, it was the delivery guys that left it there. And we contacted [redacted] that same night on 8/*/14, we did not wait a month as [redacted] stated. And we have been in constant contact with [redacted] over the past month and they told us they were waiting on a response from the business, it's not my fault that [redacted] waited an entire month to call me in response to our claim with [redacted]. And when he called me yesterday on 9/*/14 he said he had my signature from when the delivery guys came to our apartment, however, we never signed anything when the delivery guys came, nor did they ask us to sign anything either time. The signature he is referring to in the attachment was signed in the store the same day when we ordered it not when we got the product. I had filled out the exact same form for a futon cover which we were taking home that day where [redacted] had me sign both spots so when I had to fill out the form again for the table I accidentally signed both spots again so [redacted] crossed out my second signature in the store that day, not me as [redacted] stated in his response. I have my copy which is a carbon copy where the signature is also crossed out, there is no way that they would be the same like that if it had not happened in the store. I did go in the store yesterday to talk to [redacted] and see the paper he claimed I signed at delivery since I knew I had not signed anything at delivery and now he is making things up that I crossed out my own name in the store yesterday. This is just ridiculous that a [redacted] would make things up like that. I am in disbelief right now that he would stoop that low. And we still have a table where the top doesn't fit correctly to the frame. Attached are pictures of the table that is still defective, you can see where  part of it fits together properly and part doesn't and also my copy of the form that has the signature that was accidentally signed in the store the day that we ordered the table.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern, my name is [redacted] and I am writing a response to the complaint #[redacted].
This customer did buy from us a table and 4 chairs for $250 plus tax. Our sales person [redacted] has never mentioned anything that it was solid wood and it is very realistic that nobody can get...

a table and four chairs in solid wood for $250 no way. Also some parts were damaged when we delivered on 07/**/2014. We took damaged pieces back and then redelivered the brand new pieces and installed it for them. The customer did ask us on the first delivery if she can exchange for another product but the distributors policy is if something is wrong with the product they can only exchange for the pieces that were damaged. also it was chosen from the catalog which is considered as a special order which is specified on our store policy that special order sales are final. We did mention that to the consumer which they have agreed to get the second delivery on 08/**/2014 and they signed that everything was recieved in good condition. Now after one months they are disputing the whole payment with the [redacted] that the product was defective. I personally called consumer to ask what was the issue because they have never contacted the store after we exchanged everything. If something was wrong with the product second time they could have just refused it and called the store and we could have contacted the company to exchange the defective piece but now its too late for that because distributors policy is to exchange something no later than seven business days. We have done everything from our customer service point of view by exchanging the defective items. If the consumer decides all of the sudden that they dont like the table by using it for one months in their house then there is nothing else we can do about it. We delivered the goods that were not refused and signed. We wish we can do something else about it but we did everything we could to satisfy them a months ago that is why we wont be able to issue any refund at this time since it has been more than one months. Also by coming to the store on 09/**/2014 and crossing out their signature is not acceptable. We are also attaching the invoice with the crossed out signature by consumer at the store.

To whom it may concern, this is Nick the owner of Furniture Futon Warehouse. This customer got her delivery and there was something wrong with the product that had a manufacture defect. We have ordered the replacement parts which took about a month which we notified to the customer right away. When...

we came back the second time to replace the pieces they did not complain about anything and they have signed that the product was received in good condition. Also, when we delivered it first time since there were some damages they held $400.00 and only paid us the balance on the second time when we replaced the parts. Also, before giving us the balance and signing the paper that everything was received in good condition they have checked everything very carefully. After one week she calls and started cursing me out and threatening me with Revdex.com then I told her not to talk to me nasty but to talk to me professionally just like the way I was or I will hang up the phone so she still continued with the same rhythm so I had no choice but to hang up. Afterwards, her husband called me which was a lot nicer and spoke more professionally with me. Then, I made an appointment with him and personally went to his house and checked what was wrong. When I came and saw what her husband showed me that the shelf that connects the bridge which was on the top was not glossy so I told him right away that it comes this way because the top part is not meant for people to see but to put something on the top which could be a vase or even electronic components. So whatever other problems they have now is already not a manufacture defect and is not covered by warranty. If you need me to provide the invoice for you with their signature that they signed that they received the product in a good condition that would be no problem with us but we will need to know the invoice number, the date of purchase and the date of delivery. Thank you for your cooperation.
 
Sincerely
[redacted]

Review: I had ordered a dining table and chairs from this business on 7/**/14 and when ordering I dealt with [redacted] who told me that this would be real wood. I told him multiple times that I hated fake wood and really wanted real wood, he assured me it was wood. When the delivery came a few days later, it was not wood, as he had said it would be and the table top was also cracked and two chairs were peeling since it was not real wood. When I called to talk to [redacted] he told me, oh real wood would be more money than you paid, to which I responded that I would have gladly paid more for real wood, thats why I told him multiple times I wanted real wood. So he said they would exchange the table for the same one since the first one was defective but they could not do anything else to refund because it wasn't wood. Well, when the delivery guys came with the replacement this time the table top didn't fit correctly into the frame. We were willing to take the money we had spent and exchange for a different table but did not want this set anymore since clearly it was not what we were told it would be and also the quality was not good as we had received two defective tables. They still refused to do anything for us so we decided to place a dispute with [redacted] since that is how we paid for the table. The business did not respond to the dispute for over a month and first now called me today 9/*/14 and was saying they never knew that we didn't receive a good replacement. It is ridiculous what we have gone through with this business and we still have not gotten the issue resolved. They now said they are "looking into it". But at this point we really just want a refund for this awful quality table and to take our money and business to a better company.Desired Settlement: We received a product that was not the material quality we were told it would be since we were told it would be wood and it is not but agreed to a replacement since the first set was defective, when the second set was also defective we wanted a refund since this is clearly not a good business and they have refused to do that for us.

Business

Response:

To whom it may concern, my name is [redacted] and I am writing a response to the complaint #[redacted].

This customer did buy from us a table and 4 chairs for $250 plus tax. Our sales person [redacted] has never mentioned anything that it was solid wood and it is very realistic that nobody can get a table and four chairs in solid wood for $250 no way. Also some parts were damaged when we delivered on 07/**/2014. We took damaged pieces back and then redelivered the brand new pieces and installed it for them. The customer did ask us on the first delivery if she can exchange for another product but the distributors policy is if something is wrong with the product they can only exchange for the pieces that were damaged. also it was chosen from the catalog which is considered as a special order which is specified on our store policy that special order sales are final. We did mention that to the consumer which they have agreed to get the second delivery on 08/**/2014 and they signed that everything was recieved in good condition. Now after one months they are disputing the whole payment with the [redacted] that the product was defective. I personally called consumer to ask what was the issue because they have never contacted the store after we exchanged everything. If something was wrong with the product second time they could have just refused it and called the store and we could have contacted the company to exchange the defective piece but now its too late for that because distributors policy is to exchange something no later than seven business days. We have done everything from our customer service point of view by exchanging the defective items. If the consumer decides all of the sudden that they dont like the table by using it for one months in their house then there is nothing else we can do about it. We delivered the goods that were not refused and signed. We wish we can do something else about it but we did everything we could to satisfy them a months ago that is why we wont be able to issue any refund at this time since it has been more than one months. Also by coming to the store on 09/**/2014 and crossing out their signature is not acceptable. We are also attaching the invoice with the crossed out signature by consumer at the store.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

We did not wait a month "and decide we didn't like this product" as [redacted] stated in his response. When the delivery guys brought the replacement, and they realized the frame did not fit correctly with the table top the store was already closed so they said nothing could be done that night even when we said we did not want that product because it did not fit correctly. It was not our choice for the delivery guys to leave it in our apartment, it was the delivery guys that left it there. And we contacted [redacted] that same night on 8/*/14, we did not wait a month as [redacted] stated. And we have been in constant contact with [redacted] over the past month and they told us they were waiting on a response from the business, it's not my fault that [redacted] waited an entire month to call me in response to our claim with [redacted]. And when he called me yesterday on 9/*/14 he said he had my signature from when the delivery guys came to our apartment, however, we never signed anything when the delivery guys came, nor did they ask us to sign anything either time. The signature he is referring to in the attachment was signed in the store the same day when we ordered it not when we got the product. I had filled out the exact same form for a futon cover which we were taking home that day where [redacted] had me sign both spots so when I had to fill out the form again for the table I accidentally signed both spots again so [redacted] crossed out my second signature in the store that day, not me as [redacted] stated in his response. I have my copy which is a carbon copy where the signature is also crossed out, there is no way that they would be the same like that if it had not happened in the store. I did go in the store yesterday to talk to [redacted] and see the paper he claimed I signed at delivery since I knew I had not signed anything at delivery and now he is making things up that I crossed out my own name in the store yesterday. This is just ridiculous that a [redacted] would make things up like that. I am in disbelief right now that he would stoop that low. And we still have a table where the top doesn't fit correctly to the frame. Attached are pictures of the table that is still defective, you can see where part of it fits together properly and part doesn't and also my copy of the form that has the signature that was accidentally signed in the store the day that we ordered the table.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have settled with consumer by giving them back $100 on the [redacted] Card.

Review: purchased a living room set on 9/**/2013,with delivery on 9/**/2013.Just prior to delivery I was told the sofa wouldn't be available until when they didn't know!I then said that I don't want the furniture since you don't have everything,and cancel the order.I was told I couldn't do that,(store policy). I received partial delivery with half of the furniture damaged and sent back.They were replaced a week after saying that they would also have the sofa as well but they didn't.Well the furniture my husband and I ordered in the store were not the furniture we ordred.They laughted at my face when I said so,refusing to exchange them for the right items. The furniture I got are poor quality for the money I was charged,made in china, made for small framed people and very unconfortable.I tried to reason with the owner and the manager with no success.I asked them to exchange-NO-STORE CREDIT(store policy)-NO-pay the 25% restock and take the furniture back-NO-The sales person [redacted] even complaint to me that he spent two hours with us!Well we were buying furniture not needles and pins. I was told that I singed a contract and that is it.I have not singed that I received any of the furniture anywhere though!Sunday, 10/**/2013 6:30 p.m. I received a phone call on my cell telling that the delivery of the sofa is outside of my house; I wasn't even home!The purchase of the furniture was done through a finance promotion.The credit finance is [redacted]. I have called them as well. They have opened an investigation and I have to wait 1-2 months for this to be resolved. Do I have to be stack for two months for an incomplete living room set that I don't want and didn't ordered? I simply ordered an item I saw and liked in the show room, in a different color and I got something that is not even worth the money I was charged for! What do I do?Desired Settlement: since the store is not willing to reason with me and honor their so called contract policy, I would like them to take all the furniture back and refund the amount finance for $2700.00 to the issuing bank. I shouldn't have to pay for this!I don't trust this store even they would agree to exchange the wrong for the right furniture now. I want these furniture out of my house because they are haunting me so I can go elsewhere and get something of my choice.

Business

Response:

To whom it may concern, my name is [redacted]. The following consumer is trying

to get over us because we delivered everything except the sofa because it was

on backorder until October **/2013 which we notified the customer right away.

They were not against it because the did not refuse to except partial delivery

that our company delivered to them on 09/**/2013. Yes there was a damage on a

chair but we took it back right away and exchanged for them in couple of days.

So the only thing they were waiting for was the sofa. A week after delivery the

consumer called our store and threatened us that if they don't recieve the sofa

by October ** that they would cancel the order. We told them to wait until the

[redacted] of October that we have notified them about it way before. We have

recieved the Sofa on the eleventh of October and called the consumer that we

will deliver it to them by October ** after 6PM so the husband agreed. On

October [redacted] came with her daughter and started urguing with us by

showing the sofa on the floor that it is not the same like what she has in her

house. First of all nothing was mentioned that it was a wrong product upon the

first delivery where she recieved the Loveseat, cha ir, matching coffe table

and two matching end tables. When I am illustrating matching it means that the

design of carved wood is the same on living room set and on the 3 pc Coffe table

and 2 end table set. Also, she mentioned specifically to the sales person that

she does not like anything on the floor and that she wants to see some catalogs

so she chosed whatever she wanted from the catalog and specifically mentioned

to the salesperson to make sure that everything matches. Also, the furniture is

made in China and nothing was mentioned to us by the consumer that they don't

want something from China. Most of the Furniture on the market is made in

China. If she would purchase something from Italy that looks the same they

would spend from $10,000.00 to $12,000.00. Also, originally, the consumer

bought one end table but they called us to add one more end table where they

agreed to pay us $280.00 cash when we exchanged the damaged chair upon

delivery. When we delivered to th em the chair with the extra end table they

started to play a game with us by saying that whenever we deliver the Sofa they

will pay us. So we said no problem. Also, the consumer filed a dispute of not

recieving of any merchandise with [redacted] and that we the store do not have

her signature of recieving any furniture. We do have her signature it just says

missing the sofa untill October **/2013. They refused the delivery of the couch

that we attampted to deliver by October **2013 which is two days before the

backorder deadline. It is very sad to see that some customers want to take

advantage of the stores like us. We have paid for all the products in full to

all the companies. We have their sofa in our storage room that we are paying

for. They can call us anytime and we will be glad to deliver their sofa and

ofcourse we are expecting to pay their balnce in full of $280. Thank you for

your uderstanding.

Business

Response:

As we have mentioned before that we do not play with our customers like that to sell something and then deliver something else. If she would have ordered the other living room set that was on the floor she would pay less money. Also, when she came to the store with her daughter or now she is saying daughter in law only then she told us that it was a wrong product. If it was the wrong product from the beginning so why would she agree for us to change the damaged living room chair. Also they told us that they have a one more space for the extra end table. Also, I did tell her and her daughter that for the inconvenience of delaying with the sofa that I will give them a 10% off the next purchase. I never said to her that our company screwed up or made any mistakes. The last offer we have is its ok for her not to pay us $280 for the extra end table that she has in her possession and that she owes the store. Just for us to close this case we are willing to loose $280. There is no other offer that we can propose because we have delivered the right product that says in her contract with her signature. We still have their sofa and we are willing to deliver it to them free of charge.

Review: I ordered furniture from that store. They told me the date of delivery and a month later they called and stated that delivery of my order will be late for 2 more months. I had no choice but to agree. When I finally received my furniture, the condition it was in didn't make me happy. The furniture was damaged in multiple areas. I told about that to the owner of business and, after long argument, he agreed to call company and to replace certain pieces (he argued with me even though I had warranty). Few months later I receive those pieces that were replaced but I noticed that the pieces he delivered to me were used, due to quality of those pieces. When I called and mentioned it to him, he refused to change those pieces. I must say that owner always was missing from his business whenever I called or he was hiding from me. His worker was talking to me on the phone all that time but stated that he cannot make any decisions without his boss who didn't show up to work for more than a week. I told him that I will write about that to Revdex.com. He told his boss. His boss told him to tell me that he doesn't care who I call and what I say.Desired Settlement: If he will not exchange the furniture I want him to give me my money back.

Business

Response:

To whom it may concern, this is Nick the owner of Furniture Futon Warehouse. This customer got her delivery and there was something wrong with the product that had a manufacture defect. We have ordered the replacement parts which took about a month which we notified to the customer right away. When we came back the second time to replace the pieces they did not complain about anything and they have signed that the product was received in good condition. Also, when we delivered it first time since there were some damages they held $400.00 and only paid us the balance on the second time when we replaced the parts. Also, before giving us the balance and signing the paper that everything was received in good condition they have checked everything very carefully. After one week she calls and started cursing me out and threatening me with Revdex.com then I told her not to talk to me nasty but to talk to me professionally just like the way I was or I will hang up the phone so she still continued with the same rhythm so I had no choice but to hang up. Afterwards, her husband called me which was a lot nicer and spoke more professionally with me. Then, I made an appointment with him and personally went to his house and checked what was wrong. When I came and saw what her husband showed me that the shelf that connects the bridge which was on the top was not glossy so I told him right away that it comes this way because the top part is not meant for people to see but to put something on the top which could be a vase or even electronic components. So whatever other problems they have now is already not a manufacture defect and is not covered by warranty. If you need me to provide the invoice for you with their signature that they signed that they received the product in a good condition that would be no problem with us but we will need to know the invoice number, the date of purchase and the date of delivery. Thank you for your cooperation.

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Address: 10316 Thomas Payne Cir, Charlotte, North Carolina, United States, 28277-8824

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