Furniture Maxx

BEWARE !!! MARK O. IS A FILTHY THIEF ! This guy is a horrible person! Takes your money! DOES NOT deliver your mattress and then insults you and DOES NOT GIVE YOU ANY THING !!

DONT BUY YOURSELF A HEADACHE AND AVOID THIS PERSON AT ALL COST


So we found his store on Craigslist for a specific Serta mattress. He was offering it under market price for a brand new mattress. So we called him and he says he has variety of options including the one we were intersted in. So we went there and we asked to buy our Serta Mattress.

He tried to sell us other mattresses, but when we emphasized that we want that mattress, he tell us that suddenly he ran out of stock! But he will bring the mattress if we PAY INFRONT !

hmmm.. we were a little suspicious but we asked for a receipt. He tells us IF WE PAY CASH WE GET EXTRA DISCOUNT (I DONT THINK HE PAYS THE TAX).

Any way, we paid and he mentions he will deliver it tomorrow! ...

Tomorrow... nothing happens....
Day after Tomorrow ... nothing happens....

I call him, and he refuses to answer .... he says you are taking my time and he will deliver it ...

TWO FREAKING WEEKS! AND WHEN WE CALL HIM HE SAYS THE BEST HE CAN DO IS GIVING US A CHEAP USED !!! MATTRESS !!!!

AND WHEN WE REFUSED IT .. .HE SAYS DONT CALL ME OR I WILL CALL THE COPS !!

EXCUSE ME ?! ... WE HAVE SUCCESSFULLY CALLED AUTHORITIES TO TAKE BACK OUR MONEY ... BUT SAVE YOURSELF TIME AND AVOID HEADACHE ...

Good  Morning,
Thank you for contact with FurnitureMaxx. This customer's order has been already shipped out on 11.5.2014.
anticipated ship date indicated. It is calculated at the time of shipping with assuming no delay to final destination. " class="snapshotController_addr_label dest">Estimated delivery :  Tues 11/11/2014
We are so regret to hear that customer not happy about the shipping lead time. Our shipping time for this item usually takes 5-6 business days that we clearly posted online .  And this order has shipped on 6th days which is in time. But seems this lady didn't understand no matter how we explain. However, her order has been already shipped and will delivery to her by end of today. We appreciate your attention of this matter!
 
Sincerely ,
 
Olivia Pitt
11.11.2014
www.FurnitureMaxx.com

It was more on the principal they sent me the wrong item, it was pretty simple.  There was no need for me to do leg work for pictures on a $50.00. The wrong item is what it is.  A refund!

This is the worst company to do business with. If you have a problem the owner will put you off and make excuses and ignore you in the hopes you drop it. They are very untruthful, dishonest and really do not care one bit about customer after they get paid. Buyer beware....do not purchase from these people.

At no point during the redirect from Amazon web site to furnituremaxx web site or anytime during the order process does it say anything about the return policy being different than Amazon. that is back up by the initial response from the seller....
"Dear Customer,
... If you would like to return this order, please send a return request through Amazon so we can process this return request"
Virgil Parks

Mark at Furniture Maxx in Springdale is extremely rude. When our mattress was not delivered during the promised time frame, We asked to reschedule and it was still not delivered. frustrated, we called to cancel the order. Mark told me "I was a very immature girl" and hung up on me. Not a very good way to do business.

Dear Revdex.com of Central Ohio, Inc.The reason we reject to repeatedly respond because in previous email we have already authorized return request. 30-day return policy that posted on our website clearly.  Here again :30 Day Return Policy

 We take your satisfaction very seriously. You may contact us with any questions or comments by email at [email protected]
Reselling is prohibited on all platforms and will result in loss of warranty and benefits
Defective
or Damaged Items: Items that arrive damaged or defective may be
reported within 7 days of receipt. We will ship a replacement item at no
charge upon receipt of your return.
All
items may be returned for a refund or exchange within 30 days of the
item being shipped from our warehouse (as determined by tracking #).
Return shipping will be arranged by the buyer.
All
returned items must be in original packaging, unassembled, undamaged,
and in resalable condition. All hardware and parts must be included.
Returned items are subject to inspection upon arrival, and any missing
or damaged components will result in assessment and reduction of the
final refund amount.
If
a refund is requested, the refund amount will be the original total
less shipping charge, 20% restocking fee on the original item price, and
any deductions resulting from return shipping damages or unreported
defects. Refunds will be credited in 1 to 2 weeks from date of arrival
for the returned item.
No returns are accepted after the 30 Day Return Policy period.
For any damage/defect products, we replace the parts or take return all for free with no hassle. But industry standard unwanted return will have 20% restocking and return shipping charged. At this point, customer can return the product back to our warehouse at FurnitureMaxx  Returns ( 108-0412915-1366656)5357 Crosswind Dr.Columbus OH 43228Please forward tracking # for trace and refund purpose. Return will be processed within 2-5 business days after receiving in good condition. We appreciate your understanding and have a great day !FurnitureMaxx

Dear Revdex.com and customer,
The customer wanted to return this order. But this order is through FurnitureMaxx (Amazon Marketplace Seller). For the remorse return, the buyer should manage the return shipping and there will be 20% restocking fee deducted from the final refund once we...

receive the return in good condition. We already sent these information to the customer. If the customer want to return this order. Please ship back to the return address that we provided. 
30 Day Return Policy
We take your satisfaction very seriously. You may contact us with any questions or comments by email at [email protected]
Reselling is prohibited on all platforms and will result in loss of warranty and benefits 
Defective or Damaged Items: Items that arrive damaged or defective may be reported within 7 days of receipt. We will ship a replacement item at no charge upon receipt of your return.
All items may be returned for a refund or exchange within 30 days of the item being shipped from our warehouse (as determined by tracking #). Return shipping will be arranged by the buyer.
All returned items must be in original packaging, unassembled, undamaged, and in resalable condition. All hardware and parts must be included. Returned items are subject to inspection upon arrival, and any missing or damaged components will result in assessment and reduction of the final refund amount.
If a refund is requested, the refund amount will be the original total less shipping charge, 20% restocking fee on the original item price, and any deductions resulting from return shipping damages or unreported defects. Refunds will be credited in 1 to 2 weeks from date of arrival for the returned item.
No returns are accepted after the 30 Day Return Policy period.