Furniture & More

I feel the need to write a complaint about this Business!! I hope this will not happen to anyone else We spent almost 10,and they treated us terribly We were building a house and the builder postponed our move in date constantly I told the salesperson *** that we were at the mercy of our Builder and that could you hold furn until ready..they assured me that no worries at all they could keep until we were ready Three of our items were not even in as promised when they were delivered to begin with So they were supposed to be delivered one day they called to confirm and I told them that we could not get it as the builder was awaiting a final permit so we could not take possession The Deliv person that sets it up by the name of *** was beyond mad and said now we have to take all off truck...I explained that we had to move from our rental because we could not gain access either No compassion...then we set up deliv for days later...and the builder said no we could

I have made an order to Furniture & More Galleries on May 7, for a king size mattress with box springsUpon entering their warehouse on May 21, 2016, we inspected the mattress to find the warranty that was suppose to be attached to the mattress as the sales guy have told meBut the only thing that we found was that the mattress was severely stain both on top and on the sides of itIt looked used and definitely didn't look like brand newEven the warehouse man, upon seeing the stains on the mattress, agreed with us and told us "it's good that you guys checked it because most people won't inspect their item til they get home." So I quickly called the Furniture & More Galleries and spoke to a saleslady and explained to her the dilemmaI asked her, that since I've been sleeping without a bed for weeks now and can't wait another couple weeks for a mattress, if they could give me a refundShe then put me in hold for a minute and said that "we don't usually do this but we w

I purchased furniture on Feb and maid payment in fullFirst delivery was scheduled for April 4th between 1-pmWe never received a phone call stating the delivery was going to be lateThe truck never showed up until 5:Secondly, when the delivery people unwrapped the chair, there was a tear in the material and the padding underneathWe immediately called the store to make them aware of the problemWe were told we neede to call another number and set up for a repairmen to come out and look at the chair and see if he could repair itIt took awhile for the repairmen to be able to come to the house but eventually did come out and stated he could repair it by ordering materialThe repairmen ordered what he needed and came to the house today (5/12)When the repairmen was here, he stuck himself with a staple in his finger and started bleedingThe repairman did not stop working and stop his bleedingHe continued to work on the chair and got blood all over the chairI cal

I ordered rugs from this company on 11/27/The sales managers name is *** *** I have a contract that states that the rugs would arrive in 3-weeksAs of time of this complaint I have still not received my rugsFurthermore every time I call the store they tell me that Ashley has just contacted the vendor to get an ETA on the rugs and she is awaiting a return call from the vendor They always say that Ashley will give me a call back which she never does When I ask to talk directly to Ashley she is always busy with a customer It's ridiculous and I just want a refund at this point

Bait and switchPut a deposit down on a sectional with queen sleeperSalesperson Chris called me back and said price was incorrect on the tag and it would cost more for the sleeperNot offering to work with me, my husband went back to the store, to get the refund and the price was changed on the tag

Review: On January 31st 20150 I went into Furniture and More I spoke to [redacted] a Sales Associate she showed me the bedroom set. I was told the box spring was 499.99 and she said she would take 100.00 off for 2 box springs which brought it to 300.00 so 150.00 a piece. I put 1/2 down I also got the 2 head boards 2 sets panel rails box spring mattress 2 foot boards..it came to 1099.96. I only put 560.00 down which was a little bit more than 1/2 down. That left me with a balance of 539.99 which shows on my receipt. As I was waiting on the bed I purchased a living room set and a dining room set. The living they told me would be covered up with plastic to protect until delivery so nobody sits on it. It was never covered went back a fews days later it wasn't covered allowing customer to sit on it. The Sore Manager [redacted] said she apologized when I brought it to her attention and it was covered as I was there. I asked her about about they're behind. So I waited a couple days and called her asked to cancel it..she said why not hold on and wait even if I needed more time to pay I could. I also said I'd like my money back she asked why..I explained it's taking too long and I'll go somewhere else. It was about a little over a week.altogether a total of 3 1/2 weeks to get to the store.(When she told me to hold on and wait I fill it was a trick because now she me Icant get my money back because it;s already in the store. Plus she's trying to tell me I owe her more than what my receipt says. I'm still referring to the store Manager [redacted].I contacted a warehouse and a rep and she would relay the the message.sHE SEND A E-MAIL..when I told her the problem she said [redacted] could have gave me my money back it at her discretion and I would have been charged a re-stock fees SHE TOLD ME SOMEONE WOULD CALL ME BACK this was Friday 28th never a call back.I contact with Corp. office telling them on a answering machine I reach to a rep and explained situation. On 03/02/2015 [redacted] store manager called at 2:42..we spoke laterDesired Settlement: I want my money back I paid with cash..It's not my fault that they try to keep people money. We spoke on the phone and she was very rude and yelling at me. I then told her I will be contacting the better of Revdex.com.. and she said why would you do that..the store phone number is ..302-0300 . It's so crazy that I was told by the rep they can give me my money back and she's telling me I have to get the beds. Please..please Help me. my contact number is [redacted]

Business

Response:

Please review attached statement of happenings by Store Manager. Thank you

Review: My Fiancé and I ordered a bed room furniture set on 4 May 2014, we were told it would take two to four weeks for delivery. The contract stated the furniture would be delivered in three to five weeks. On June Ninth I called and was told the furniture would ship on 15 June I then called again on 17 June and was told the furniture had not arrived and would ship on 29 June, however they did offer free delivery. I called today, 1 July, and was told the furniture had shipped but had not arrived at the store but should arrive on the 3 July and I will not receive my furniture until the next week; over 10 weeks after I ordered, and five weeks after it should have been delivered. Assuming the furniture does arrive at the store. The company has never contacted me unless I initiate the contact.Desired Settlement: Also reduce their Revdex.com Grade, my parents had similar issues, and everyone I have talked to since my order has had issues with their awful service.

Business

Response:

Dear Valued Customer,

As we talked yesterday July 1st. Furniture & More is very apologetic to the situation. The manufacture we ordered your selected bedroom did back order the set and it did ship from the manufacture on June 29th and is due in to us no later than July 3rd. I have called and verified this with the Manufacture [redacted]. We have offered you a free delivery as a result of the delay. As soon as the set gets to us we will be sure to schedule you in a prompt manner. Should you have any further questions or concerns please feel free to contact me ([redacted] Again we do sympathize with you on the delay and offer our apology.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Today My wife and I went shopping for a new recliner. We decided to stop by furniture & more in Dover, De. We were greeted by a very nice salesman. I explained to the salesman that we were looking for a recliner but only wanted to spend $300.00. He took us over to where the recliners were on display. The salesman showed me a very nice electric leather recliner made by Ashley. I sat down in the recliner and fell in love. I asked the salesman how much the recliner was and was quoted a price of $399.00. I debated it for a little bit with my wife and we decided that we would spend the extra $100.00 because this recliner was nicer than the others we had looked at. We then decided that we would look at mattresses while we were there. About 45 minutes later we picked out a mattress that we wanted. We then went to pay for the mattress and recliner and the store manager came out and said that she couldn't sell use the recliner for $399.00 because it was electric and they were $699.00. I explained to her that the salesman told us that the electric one we were sitting in was $399.00. The manager told me that the recliner for $399.00 was not electric and would take 3-4 weeks to arrive. I explained to her that we needed the recliner for tomorrow and I even offered to meet them half way at $500.00 and was told no. I feel that since Furniture & Mores employee quoted us a price they should have honored the price. That's just the way business is done.Desired Settlement: I would like to buy the recliner for the price that was originally quoted to us ($399.00 for the electric recliner).

Business

Response:

Dear Valued Customer, We at Furniture & More are sorry that you feel as if we attempted to deceive you in anyway. I have attached a copy of our sale flyer to show the prices that we are charging on the recliner in question. This sales flyer is even attached to recliner that you liked on display in the store. I will agree to you paying the $500 for the Power recliner that we currently have on sale. However, we must get this sale in right away as this recliner goes off sale on Monday 5-26-14. If your order is not in by then we (Furniture & More) do not get the item at a discounted price and therefore can not offer the agreed upon $500 price.

Business

Response:

Dear Valued Customer, We at Furniture & More are sorry that you feel as if we attempted to deceive you in anyway. I have attached a copy of our sale flyer to show the prices that we are charging on the recliner in question. This sales flyer is even attached to recliner that you liked on display in the store. I will agree to you paying the $500 for the Power recliner that we currently have on sale. However, we must get this sale in right away as this recliner goes off sale on Monday 5-26-14. If your order is not in by then we (Furniture & More) do not get the item at a discounted price and therefore can not offer the agreed upon $500 price.

Review: I customed ordered a sectional & its arrival was 6-8 wks. it arrived in 11 wks & in horrible condition. u expect it would b in as good condition as the showroom model. this was paid in full at the time of order 5/17/15.

whoever measured the slip covers did not measure correctly as they r ill fitting & they couldn't get the zippers all the way down w/o breaking them but they delivered it in that condition. it was totally wrinkled (i can't take slip covers off 2 iron & try 2 fit it back on & the seat cushions & back cushions were misaligned as well.

I called my saleslady & sent pics. her response was "not good." she gave me a # to call which I did but I have 2 wait another 8 days for them 2 send someone out to inspect the sofa.

I want a total refund on my acct. & not store credit as I no longer what 2 do business w/ them. their policy is store credit & not a refund. I am the one who is heartbroken & upset, I purchased in good faith & I should b allowed 2 have a refund & not store credit. they alos sent print pillows when I ordered pillows the same color of the couch. my saleslady, [redacted], said she was coming out 2 c the sectional a wk ago & she never did.

don't they have quality control? isn't there someone 2 inspect the product b4 it is shipped out?Desired Settlement: I want my credit card to be reunded the $3100,

Business

Response:

Dear Sir Mrs. [redacted]'s Service was completed by our technician 8/20/15. After sending all information and pictures to the manufacturer they have agreed to send a new Sectional for us to deliver to Mrs. [redacted] at no add'l charge. Mrs. [redacted] has agreed to the new sectional. She is currently using the original sectional till her new is available for exchange. Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a sofa and love seat on special order, and two days later changed my mind regarding the selection. When I called furniture and More, I was told order was not yet put in because the company was closed for vacation. However, I was told my $1000. Deposit would not be refunded because the sale was final, even though the order had not yet been entered. This does not seem like an acceptable business practice.

Business

Response:

It is the policy of Furniture and More that all sales are final. [redacted] read and signed her sales order that states, all transaction are Final, No refunds, Cancellations will result in a store credit for all monies paid and all special orders are subject to a 25% restock fee. The final sale disclaimer appears on the front of our sales order and is only 4 sentences long. It’s a very short paragraph for the customer to read and sign. [redacted] ordered a special sofa and love seat in the fabric of her choice. Fortunately for [redacted] The [redacted] Company is closed for vacation this week so her order was not processed on 6/30. If her order had been processed 6/30 we would not have been able to stop her selection and she would also now be responsible for a 25% restock fee. When [redacted] called yesterday and expressed a desire to change the sofa and loveseat model from the 5345 to the 4630 Nancy revised our original P.O. to England to cancel [redacted]’s selection. [redacted] was not charged a restock fee. [redacted]’s salesperson Richard will be calling her 7/3 to confirm her reselection. At that time her whole deposit of 1000.00 will be transferred to her new selection. Without the practice of all sales final we would be subjecting ourselves to perhaps ending up with a warehouse full of custom orders customer decide to cancel. I’m sure when [redacted] receives her new sofa and love in the style and color she desires she’ll be very satisfied. Thank YouFurniture and More

Consumer

Response:

Review: Within 2 weeks of receiving our furniture , we had a dinner party. My friend sat in the chair and it broke. I quickly assisted her out of the chair. We called furniture & more they gave us to the manager [redacted]. When she got on the the phone we explain what happen. The first thing she said was you guys need to be positive. We told her that we could have been sued if she would have gotten hurt. She seems disinterested in what we were telling her. She said I will send out a tech to check it out. We waited a few days, then we called the company that manufactured the product their number was on the bottom of the chair. They apologized, and told us if Furniture & More was willing to take the furniture back they will be willing to give us our money back. We called [redacted] and told her what was said. She started screaming and yelling "it's your furniture you bought it, you keep it, you are not getting your money back". So we ask if there was anyone else we could speak to she said no,I'm the manager here. After about an hour of back and forth on the phone with her, she said when we take the furniture back it will be a 25% restocking fee we said ok. Then the tech called the same day to let us know they are coming out to fix the furniture, we cancelled it, because [redacted] told us that it will be a 25% restocking fee when they take it back. Then [redacted] called us back screaming why did you cancelled the appointment,we told her because you told us there will be a 25% restocking fee when we bring back the furniture. She said she didn't say that. After go back and fort with her for another hour, we told her we had to go, we had a 6 pm meeting. She said that will be our last time talking to her, since we did not have time to talk. She will pass our case to coustomer service. A few days later we call customer service to complain about the way she talk to us and how she was screaming at us, they told me they know, that's the way she speaks to people and this isn't their 1st complaint.Desired Settlement: They gave us store credit, we could not find anything there, and we do not trust them or their products. We just want our money back. We have been so stressed about this situation. Please help us to resolve this problem. Thank you.[redacted]

Business

Response:

Furniture & More does offer its sincerest apologies for all the issues involved with this order. We have attempted to accommodate customer to their satisfaction however, we do have a final sale policy and as you can see we do stand behind our products. Customer has a full in store credit with Furniture and More and they can use it in any of our 4 locations. Thank you for your time

Consumer

Response:

I have used furniture and more twice for purchasing furniture and I would caution everyone to NEVER use them. They have a company philosophy built on lying to customers just to close a deal, specifically regarding the availability of furniture and promising arrival dates that they know they will not be able to meet. My first experience was at the rehobeth store and left me sleeping on a mattress for nearly 6 months when I was promised a 3 week delivery date. My second and most recent experience I explained everything that happened the first time and was assured that it would not happen again. I was told our couches were in stock at the warehouse, there were multiple of them in stock so it wouldn't be a problem. Two days later I receive a call that we were going to get the floor models because the system wasn't updated and they didn't have any in the warehouse. Then they said that there was a small amount of wear and tear but since it was going against a wall it wouldn't matter because it wouldn't be visible.... We paid over $2,000 for a couch and love seat, there shouldn't be any defects. We were told upfront that our extra ottoman wasn't in stock but that they could have it on December 10. On December 14th I had not heard anything. After multiple calls to the store with no answer I contacted another location which informed me that the order was not in and there was no longer an expected delivery date. Like magic I called back the store which we ordered from and the store manager answered. Her response was that they didn't know what happened and that the delivery truck with our furniture was MISSING! She was very rude and insisted that I was not lied to or misled, that it wasn't their fault. I'm sorry but that excuse doesn't fly. When speaking to the salesman at the other store I told him that I have been in sales my whole life and I can see past the BS but to do himself a favor and not give into the company philosophy of promising what they couldn't deliver. He didn't argue anything that I said and even remarked that he did value his integrity over closing a sale, stating that he would try. It is poor business ethics and almost everyone I have ever met who bought from furniture and more had a similar story about promises being broken.