Furniture Repair Southern Style

The shower pan is installed by the Plumbing company.? Most tub shower units are freestanding and do not require any type of added supportYour home passed all local and state inspections? when it was constructed including the state plumbing inspection.? Our records indicate that we were notified of two small cracks in the shower on 12/6/and this? is shown as? being completed 12/20/2012.? This was over years ago and was not brought back to our attention until November 2016.? I regret to inform you that this is not something that is covered under the warranty provided by Hubble Homesthank you,? Hubble Homes

I would like to address the locations and time frame of the, Lawsuits" that you are referring to? This was in on the opposite side of the Valley in a different city all together which has not correlation to your home? As stated in the previous letter there is not water in the water meter vault nor the irrigation isolation valve, which are on opposite sides of your home? Being that the bottom of both of these are lower than your crawl space and have not standing water in them would suggest that you are stating that water is running uphill into your crawl space? This defies physics? There are numerous other builders in the immediate area that have built homes close by that are not having water table issues and many of these are at a lower level than your home? As stated this is a surface water issue and not a ground water, or water table issue? Please refer to the previous? response? as to what we recommended to aid you in re mediating? the issue at hand?

To Whom it May Concern, ? Let me first express our sincere apologies on any miscommunication.? We work diligently to educate our buyers about the floorplans and available options, however in this case it seems there was a lack of clarity felt by the client.? Our contract stipulates that $of the earnest money is nonrefundable at the stage of the process the Buyer is in.? Additionally, Buyer acknowledges this fact, both in the initial contract as well as in her termination notice, requesting only $500? of her earnest money fund back.? However, in an effort to provide the highest level of customer care and illustrate our positive intentions, we will be refunding the remaining $disputed here in this complaint, returning all funds presented by the Buyer.? ? Please let me know if we can be if further assistance or provide any documentation necessary to resolve the concern ? Best, ? Hubble Homes

We have investigated this homeowners concern and have sent him a letter stating our findings as well as our professional opinion as to why this is not a ground water issue? I have attached the letter that is in the mail on its way to him if he has not received it yet? There are multiple items that may be contributing to the issues with water intrusion on this home including but not limited to: lack of gutters on the home to direct rain water away from the home, landscape up against the foundation, and it was witnessed that the homeowner has sprinklers that are hitting the siding of the home? There is a water meter that is lower than the crawl space on the South East side of the home as well as an irrigation curb stop on the North West side of the home that are both free of standing water? If this was a water table issue on this home both of those lower points would have standing water in eachIt is the opinion of Hubble Homes that this is a surface water issue and is outside of the control of the builderWe are unaware of any, "suits" that were brought against Hubble for similar situationsWith regards to the improper construction comment Hubble Homes has multiple inspections performed by the State of Idaho as well as the municipalities confirming that construction was performed to the standards required by both parties?

As we stated previously this is not a water table issue? Please ask your specialist why there is not water in the water meter vault, or any of the vaults in the area, which are well below the level of the crawl spaceIf this was in fact a water table issue there would be standing water in the water meter vault? Hubble Homes is still of the stance that this is surface water caused by irrigation water? The HOA is currently troubleshooting the? possibility? of potential leaks in the pressurized irrigation system?

? Complaint: [redacted] I am rejecting this response because:I had asked to be included in the meeting with the inspector, which your staff decided to not doInstead, I had an inspector of my own review the work performed and he had included the following standards that are not met within new construction - SECTION R EXTERIOR COVERING RGeneralExterior walls shall provide the building with a weather-resistant exterior wall envelopeThe exterior wall envelope shall include flashing as described in Section RThe exterior wall envelope shall be designed and constructed in a manner that prevents the accumulation of water within the wall assembly by providing a water-resistant barrier behind the exterior veneer as required by Section Rand a means of draining water that enters the assembly to the exteriorProtection against condensation in the exterior wall assembly shall be provided in accordance with Chapter of this code ? This is due the exposed MDF behind the siding which is not protected from wind driven rain or snow packRegardless of the "solution" performed, it is hideous to say the least and no other homeowner here has to settle for such a half-assed fixHubble has not once made an effort to meet with me in order to come to terms or speak professionally on the matter to find a resolution, and simply, a fix is easyRather, I am "bullied" with no'sI take pride in the things I own and would like to take pride in this house, but not while it looks like a mobile home was parked on a cement padI would simply like to meet with management, let them visibly see the issue at hand and how frustrated their PAYING CUSTOMER isIf a Hubble employee had purchased a home and was given the same "solution," would they be so willing to accept it? I? don't think so If Hubble still refuses to do so, I will gladly have the correct resolution put in place and settle the cost of which with Hubble in claims.Sincerely, [redacted] ***?

To answer Mr.? [redacted] ? complaint:I have come out and spoke with Mr [redacted] Floor was ordered and is due to arrive at the wherehouse by Sept27th, as soon as it arrives we will call Mr [redacted] ? to set up a time to come in and install new flooring? Thank you, Josh?

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Well I understand the warrenty issueBut what about the improper installation of the shower pan supportI had a warrenty repair on cracking in the shower the second month after closing that work "repair" is documentedHowever it has still had the same problems with cracking and has gotten worseThey apparently put a bandaid over the issue with some sealant and airbrushing but it never fixed the problemI would like this problem fixed and not patched over like they didI quit inquiring about it after the first repair because of hubbles one year warrentyIt's the same shower same issues that have gotten worseSomeone from the builder installed the shower apparently incorrectlyWho is responsible for the insulation issue Sinc [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]With all do respect, Hubbles professional opinion does not come close to the separate 3rd party water restoration experts, Hydrologists with the Idaho Water Resource Board and the President of Star Sewer and Water of whom all confirm - Star indeed has a high water table To make a claim that it could simply be from not having enough "rain gutters" is beyond ridiculous since we haven't had much rain and if you would have come out and gone down into our crawlspacethe amount of water infiltrating is not caused by rain and or sprinklers when the sprinkler hits the back house for second intervals for minutes run time. You can find a link here which shows Hubble Homes being involved in class action law suits concerning water infiltrating crawlspaces causing "mold" due to improper construction practices and knowingly sold and built homes on lots where they knew there was ground seepage and water issuesAlso in here, it states homeowners haven't been able to get anywhere with fixing the problem and kept a "steady pattern of ignoring homeowner's concerns" Interesting, that we are and have been experiencing the same "no help" responsehttp://www.hbsslaw.com/newsroom/boise-area-housing-developer-target-of-c...⇄ - You can find the lawsuits against Hubble all over the internet, its no big secret, lets add more home to the problem.Here attached is also a live video that was shot explaining the issues, the cause, and the fix by a 3rd party professional in this space and this is all he doesHubble Homes argument to me is "Of course they are going to tell you that, they want the job" Regardless of the cause of this issue, they have a jobHubble Homes is simply skating around the problem to protect costsHere is a link to view the video of which was also sent to Hubble as well: https://www.youtube.com/watch?v=FZjd99PDR1I&feature=youtu.be
Regards,
*** ***

We are glad your initial experience was great, and received a great value on your home compared to the current market in Caldwell! Local building inspectors agreed with the rectification of your construction changes that needed to be made during construction, it is unfortunate you did
not. Hubble Homes building standards are highly regulated by both local and state inspections and we feel strongly about the quality of craftsmanship we provided you and your family in your new home purchase.

Hi ***,
I just talked to you on the phone about reopening my case against Hubble HomesI didn't respond immediately to Hubble's resolution because I was dissatisfied with it and I had a disaster recovery person scheduled to come out soon and do an independent assessmentI got that assessment, but before I could respond on the Revdex.com website, the case was automatically closed
I've attached the assessment I received from the disaster recovery specialist, which stands in contradiction to most of Hubble's claimsIn a nut shell, Hubble claims the flooding in our crawlspace is strictly the result of irrigation problems as controlled by the HOA, but the disaster recovery specialists believe the primary cause is a perched water table and a lack of a drainage system which should've been installed when the house was built
Please let me know what I should do next to keep this case going
Thanks,
*** *** ***

I would like to address the locations and time frame of the, Lawsuits" that you are referring to This was in on the opposite side of the Valley in a different city all together which has not correlation to your home As stated in the previous letter there is not water in the water meter vault nor the irrigation isolation valve, which are on opposite sides of your home Being that the bottom of both of these are lower than your crawl space and have not standing water in them would suggest that you are stating that water is running uphill into your crawl space This defies physics There are numerous other builders in the immediate area that have built homes close by that are not having water table issues and many of these are at a lower level than your home As stated this is a surface water issue and not a ground water, or water table issue Please refer to the previous response as to what we recommended to aid you in re mediating the issue at hand

please see attached

The shower pan is installed by the Plumbing company. Most tub shower units are freestanding and do not require any type of added supportYour home passed all local and state inspections when it was constructed including the state plumbing inspection. Our records indicate that we were notified of two small cracks in the shower on 12/6/and this is shown as being completed 12/20/2012. This was over years ago and was not brought back to our attention until November 2016. I regret to inform you that this is not something that is covered under the warranty provided by Hubble Homesthank you, Hubble Homes

To Whom it May Concern,
Let me first express our sincere apologies on any miscommunication. We work diligently to educate our buyers about the floorplans and available options, however in this case it seems there was a lack of clarity felt by the client. Our contract
stipulates that $of the earnest money is nonrefundable at the stage of the process the Buyer is in. Additionally, Buyer acknowledges this fact, both in the initial contract as well as in her termination notice, requesting only $500 of her earnest money fund back. However, in an effort to provide the highest level of customer care and illustrate our positive intentions, we will be refunding the remaining $disputed here in this complaint, returning all funds presented by the Buyer.
Please let me know if we can be if further assistance or provide any documentation necessary to resolve the concern
Best,
Hubble Homes

Mr***,We have been out and adjusted your gate a few times already The last time our vendor went out and the gate was adjusted and both myself and the construction manager inspected this and there was not any issues foundEverything was level and the gaps were all even A few
weeks ago both myself and the on site Project Manager noticed that the gate was left open and not secure Not sure who opened it but when I witnessed it both sides of the gate were moving from the windThere are steel sleeves in both of the posts where they need to be Hubble Homes can not be responsible for gates that are left open and allowed to move from the wind This caused damaged to gates from being overextended and from slamming open and shutWhen I drove through the subdivision yesterday the reveals on the gate are no longer even and the gate is bowed out from being left open and damage caused by circumstances outside of our control.

Complaint: ***I am rejecting this response because:
Josh,
Unfortunately I cannot accept that as a valid excuseIf I did live in one of those municipalities then I would understandHowever, I do not and I do not see any other houses that are forced to have this due to a mistake caused by HubbleI understand that an inspector has looked at it and marked it as valid, but it does not explain why I have to live with the appearance of the resolution when another resolution and the correct resolution is simple
I chose to build with Hubble and have a turn key homeNew constructionI would like to receive the feeling of a new home, rather than a home where mistakes were made and now I have to live with a blemish (a big one I might add) due to the builders mistakesThe price of the resolution to remove that 10xpad, re-hang the flashing that slipped, and re-concrete that slab would be nothing compared the 205,I paid for that houseIn fact, Hubble can have it done cheaper than I canAs I mentioned before, either way the flashing is going to be removedIf Hubble refuses to make me feel like I received what I had paid for, I will fix this myself and have to present the fee's to Hubble in court.
I do appreciate all the help you have given with my other requests, however this is one that I can not let stayThis is something Hubble should be able to do right for with a customer
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***