Furniture Repair

Initial Business Response / [redacted] (1000, 5, 2017/03/21) */ [redacted] wanted to purchase a new Hyundai and she had poor creditWhen a customer has poor credit their credit application has to be submitted to several financial institutions in order to find one that will purchase the loanWe had authorization from [redacted] to pull and submit her creditWe did get her financed and she has a new HyundaiHer credit was not pulled times by the same company

Initial Business Response / [redacted] (1000, 5, 2015/10/29) */ We will issue a check to MrStrobl for the $diagnostic fee and the $he paid for the partThe engine cover was ordered and should be here tomorrow according to our Service DirectorI'm not sure what the request for written notification of all repair timelines isA history of repairs can be provided to MrStrobl Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) As long as I receive the refunds and the broken parts are fixed I will be satisfied

Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ RO XXXXXX [redacted] Miles: XXXXX The vehicle was towed to the dealership after hours Mar Mr [redacted] stated the vehicle hydroplaned and was now overheatingMr [redacted] was provided a loaner vehicle and a Repair Order was generated the next day Upon inspection of the vehicle it was obvious that the Radiator had been recently replacedIt was also noted that (upper & lower) hose clamps were not attached and coolant was leakingA PVC fitting had been utilized to route coolant hoses and one coolant quick connector was not connected at allThe turbo intercooler is busted and if the vehicle was running when entering the water the motor would have more than likely ingested water through this pointWhen we attempted to start the engine it gave all indications that it was low on compression (extreme extended crank, no sound of firing and turning over with the sound of no resistance)The radiator core support was damagedThe tabs where the radiator is mounted had no insulatorsThe radiator was pushed in at a tilted positionIf the engine ran for any amount of time, pressure would build and the hoses would blow offThe tire condition showed steel belts protruding the tires and the tires were baldThe condition of the tires is hazardous to be around because of the possibility of explosion or to operate on a roadway because of failureIt was noted that the power steering line has been improperly spliced together with a piece of rubber hose with clamps not designed to hold the generated pressure of that system The motor will start, but runs extremely poorlyIt shows characteristics of being overheated and cylinder head gasket damage at a minimumThe above issues lead us to believe that the motor has been overheated and sustained severe damage We contacted Mr [redacted] with an estimate to repair the vehicle At the end of April we still had not been contacted by Mr [redacted] Our voice mails and emails were not answeredI informed [redacted] that he would need to get the customer to authorize the repair or return the loaner vehicleMr [redacted] said he would contact his insurance company again and stated that he had been trying to contact usAfter another two weeks passed and we still had no additional contact from Mr [redacted] or his insurance company, we demanded our loaner car be returnedHe missed two appointments to drop it offOnce he showed up after hours and convinced [redacted] to let him keep the loanerThe following day I contacted him and advised that we would report the loaner car stolen if it was not returnedWe agreed to go to his place of work and get the loaner carHe left the keys in the loaner car and we were able to pick it up His insurance company contacted [redacted] in our body shop and gave an estimate and an authorization to repair body damage, but would not authorize any mechanical repairsThe insurance adjuster looked the vehicle over and made his determination not to cover the mechanical damages All of the vehicles body damage and engine damage was present when it was towed to our dealershipThe vehicle is still at our dealership and no charges are pending as no repairs have been performedWe have several photographs of the damage to the vehicle

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Kelly [redacted] called and apologized to Mr [redacted] A check in the amount of $will be mailed to Mr [redacted] on 10/21/ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/07/11) */ Please see the following statement from our General Sales Manager: We are very sorry for the actions and/or behavior our staff took on our companies behalf when dealing with the [redacted] This is not our companies policy and we pride ourselves on customer satisfaction! We have counseled the previously mentioned staff and would love the opportunity to serve them in the future to show them that their complaint was took to heartI would also like to offer them free oil changes for their troubles and the opportunity to speak with them regarding the issue Thanks, [redacted] General Sales Manager Reliable Imports & RV's XXX-XXX-XXXX ________________________________________ Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for the offer and the effort taken in regards to this issue, however what is done is doneI appreciate the offer for the oil changes but I will decline the services, thank youIn regards to discussing the matter, it is not possible for us to take time out of our work schedules to revisit the issues in person at this timeThank you for the time and effort with respect to our correspondence

Initial Business Response / [redacted] (1000, 5, 2016/06/28) */ Please see the below statement from our General Sales Manager: ***, Per conversation with Jared (Hyundai Sales Manager) and [redacted] (Finance Director) the customer thinks he should get the Low APR and all rebates totaling $The customer either can get $and low APR, which is $+ low APR + either $valued owner coupon or $competitive owner couponValued owner coupon and competitive owner coupon cannot be combinedOr the customer can get $+ $for Valued owner or Competitive owner totaling $As I stated the valued owner and competitive CANNOT be combined As far as the comments Supposedly made by ***, he states he just told the customer he must be misreading or not understanding what its saying and was not/ nor would he ever say anything to any customer that was discriminatoryAnd would be more than happy to apologize for any misunderstanding the customer had or comments he thought were made Thanks, Shane Silvey General Sales Manager Reliable Imports & RV's XXX-XXX-XXXX ________________________________________ Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I already purchased another vehicle, so I do not care about any discounts any moreBut concerning the finance director response in was discriminatory and offensiveI asked him twice what was his name and twice he told me "no thank you"I still want him to personally call me and apologize Final Business Response / [redacted] (4000, 13, 2016/07/07) */ Mr [redacted] purchased a vehicle elsewhere so we cannot help him understand the discounts Our Finance Director denies saying anything discriminatory to Mr [redacted] [redacted] Controller Reliable Imports & Motorhomes, LLC Final Consumer Response / [redacted] (4200, 15, 2016/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Financial director is lying and he did said very discriminatory things

The bed in Lavern's RV is not level and slopes toward the head The bed is designed by the factory to be that way If the bed is raised at the head the slide-out where the bed is located will not function.The bed is comparable to the others on our lot We have done all that we can do for Lavern

Initial Business Response /* (1000, 5, 2016/07/07) */
Mr*** purchased the hitch from us online via *** One of the key words in our *** search engine is "gooseneck" so when "gooseneck" is typed in it gives the customer the option to visit our siteWe have many items on our site one of
which is the hitch that Mr*** purchasedThe listing for the hitch Mr*** purchased had the correct part# and the correct descriptionWe have gooseneck hitches on our site but he did not purchase a gooseneck hitchWe have offered Mr*** a full refund including all shipping charges
Initial Consumer Rebuttal /* (3000, 7, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The add is totally misleadingThey can take the hitch back yesBUT that add is just misleading and wrongGuess they dont stand behind their wordsI will go to the maker of the hitchIts bad to mislead and not admit its worded wrong
Final Consumer Response /* (4200, 11, 2016/07/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want the Revdex.com to look at the addIf they feel its miss leading then the Revdex.com should handle it in my favori also stand by my statement THE AD IS JUST MISS LEADING
Final Business Response /* (4000, 9, 2016/07/11) */
We stand by our previous statement

Initial Business Response /* (1000, 5, 2015/02/20) */
Mrand***Jeffries took delivery of their truck Thursday 2/19/The recall was delayed due to the part having to be orderedThey were happy when they left and*** Jeffries sent his salesperson a text stating that he really liked his
truck
Initial Consumer Rebuttal /* (3000, 12, 2015/03/06) */
This matter has NOT been resolved we take the truck on the 19th the next day the engine light came on we took it back left it in the shop the 26th all day to be told parts being ordered took it back the 25th of Feb for repairs and light back on few days later same problem have put less then miles on this truck have called sales guy who was part of selling this truck *** and he hung up on us also have left another message for *** used cars manager will see if we get a reply no very unhappy and matter is not resolved $*** for a broke truck way to go!!
Final Business Response /* (4000, 15, 2015/03/16) */
Our Preowned department Manager, *** ***, spoke to***Jeffries this morning and she told him that her truck was doing well

Initial Business Response /* (1000, 5, 2016/12/20) */
We are sending Mr*** a refund of $***We are reviewing our processes to ensure this sort of thing does not happen in the future
Initial Consumer Rebuttal /* (2000, 7, 2016/12/25) */
(The consumer indicated he/she ACCEPTED the
response from the business.)
Thank you for your assistance in this matterIt is unfortunate it came to this but the timely response and refund by Reliable Imports/Hyundai is accepted as a satisfactory response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]
I am rejecting this response because:  This is an unacceptable situation for reasons mentioned in my complaint and there was no response to any of the other issues, such as trying to work out of this unit shortly after purchase because of the bed.  No response as to why I have not been contacted to bring the unit back in for the other unfinished warranty items.  No response as to what Winnebago had to say about the bed, likw' "put a angled board under the bed." I realize this is a product problem but I didn't buy this unit from the manufacturer so therefore expect the dealer to resolve the issue somehow!
Sincerely,
[redacted]

For some reason Mr. [redacted] complaint was never communicated to our title office.  When we received this complaint, we called Mr. [redacted] and his problem will be resolved.  We will complete an affidavit correcting the address and fax it to Mr. [redacted]' bank at his request.  We will also...

mail the original to Mr. [redacted].  I will also inform the sales and finance departments how important it is to elevate any customer problem to the proper department for handling.

Initial Business Response /* (1000, 5, 2016/06/01) */
I am sorry we were unable to satisfy [redacted]. A full refund check for $364.26 will be issued.

Initial Business Response /* (1000, 5, 2015/03/25) */
We have done all we plan to do for Kristen see the below statement from our Service Director.
Repair Order[redacted]
24 Jan 2015
Miles - 75399
Customer presented vehicle - States Power steering does not work at times, makes a noise when...

turning and wheel feels tight.
Our diagnostics indicated that the steering rack we had replaced during recondition had now failed. We ordered another steering rack & replaced it.
On 28 Jan - Mrs. Marcum called. She was extremely upset that her car was not repaired yet. She had used foul language at the BDC staff & the [redacted] Advisor. The call was transferred to me. I listened to her complaint as she continued to be very upset. I offered to check the status of the repair and return a call to her later in the day.
When I checked on the car, it was presented that the failed Steering Rack had caused an additional failure with the Power Steering Pump.
I called Mrs. Marcum back. She apologized for being upset and her foul language. I updated her of the issues, and informed that there would be no charge for this service. She also stated that "touch-up" paint was to be done as per the agreement when she purchased the pre-owned vehicle. She expressed that she needed to pick the car up on Saturday 31 Jan.
The Touch-up was done, the repair was delayed due to the incoming steering pump. When the customer arrived Saturday Morning, she had to wait for the repair to be completed. The customers wait from arrival to departure was 20 minutes. During this time, the BDC & the Service Advisor ([redacted])reported that Mrs. Marcum was using very foul language again in the waiting area. They said she directed it at them & then directed it at the dealership in the customer waiting area to her friend that was with her. The waiting area had other customers present at this time.
Total cost for this repair was [redacted]. this expense was picked up by O'Reilly Auto P
arts, as it was a failure of their products.
2 Feb. the customer contacted [redacted], informing the vehicle had a bad vibration and was pulling to the left.
Arrangements were made to send a courtesy driver to drop off a loaner and bring back the customers vehicle.
Repair Order [redacted]
4 Feb 15
Miles - 75708
It was determined that the right front tire now had a broken belt inside of it. We elected to replace all four tires at this time.
Total cost - [redacted]
Customer had no charge in this repair.
[redacted] followed up with the customer after she picked up the vehicle. She complained that the vehicle pulled on the way home & that she would have to have it aligned there. [redacted] assured her that we had checked the alignment when replacing the tires.
Mrs. Marcum Killed us on a [redacted] Survey.
Next Event:
Call Measurement Recordings:
March 9th 1:39 pm
Mrs. Marcum called in about her extended warranty and does it cover towing. She stated " died 3 times, puddle of oil under car and no oil in it."
[redacted] - Stated "We definitely Recommend towing it". [redacted] found the customers information.
Mrs. Marcum restated that "the check engine light came on, the low oil light is flashing & the cruise light is flashing. Just trying to make it home. It is bone dry."
[redacted] H. Recommends calling the extended warranty company to see if they cover towing, or having a local tow company tow it over. [redacted] H. gave Mrs. Marcum the phone number and set an appointment.
March 9th 2:17 pm
Mrs. Marcum called back and states "can't afford to tow it. I'll get close and then call them".
[redacted] H states to have plenty of oil and check it often if you are going to drive it over.
Repair Order - [redacted]
March 10th
Miles 77266
Mrs. Marcum drives onto the lot. The vehicle is making an extreme amount of engine mechanical noise.
Mrs. Marcum stated that she was driving the vehicle on 9 march and the check engine light came on. Then the vehicle died at a stop light, restarted and then drove home. She states that she checked the oil and found the engine overfilled with oil on the dipstick. She added oil, and drove the vehicle from home to here. States that she added 5 quarts of oil on the drive here.
Mrs. Marcum stated to [redacted] that her Husband had performed an oil service, so she knew it was a lack of oil change problem.
Mrs. Marcum was dealing with [redacted] C., I went out to the vehicle & checked the oil level. No oil indicated on the dipstick.
I looked under the vehicle and observed a stream of oil on the ground coming from the vehicle.
I went in to [redacted] and the customer. [redacted] stated that she wanted to talk with me. She was immediately angry about having to pay a diagnostic charge. I explained to her that it was obvious that the engine had a severe oil leak, and from the noise we heard when it arrived that we could work up an estimate without diagnostics or we could bring it in and put it on a rack and have a technician check it out. She continued that she had nothing but problems since purchasing. We again stated that if her husband had change the oil, how was a leak from the filter area our responsibility. She disagreed & again argued that the car was nothing but trouble. I reviewed everything that the dealer had given after the sale, and she was very upset at that, and became argumentative. She stated she wanted it checked out and would pay the fee.
The vehicle was pushed in, raised and inspected. The complete underside of the vehicle was covered in oil. The source of the oil was found to be starting at the oil filter to engine sealing surface. The filter was removed for inspection and reinstalled. This process was video recorded. The on board computer system was scanned and the codes of -P0303(cylinder 3 misfire), P026(oil control valve R malfunction), & P0028( Oil control L malfunction) were found. The oil control valve failures are typical of a lack of oil service or a lack of oil in the vehicle. The misfire is in line with the way the engine was running and the noise we heard when the vehicle arrived.
MPP is the customer extended warranty. I called the claims Supervisor [redacted] and reviewed our findings. [redacted] looked at the customers contract and determined that an oil filter gasket was not a covered item by their contract.
An estimate for a new [redacted] Replacement motor was prepared at this time.
During this time the customers husband arrived at the Dealership. The husband was in Military uniform, he & the customer contacted [redacted]. The husband was extremely aggressive towards [redacted]. He used Foul language that could be overheard in the waiting area, by other customers.
When the estimate was prepared, I contacted the customer & her husband. He didn't acknowledge me at first and then he immediately burst out in profanity. He was upset that I had "disrespected his wife". I assured him that that was not my intentions. He continued to use profanity directed towards me, I asked him to stop & he continued. I asked him to leave the dealership. He refused, I informed him That I was officially instruction him to leave the dealership or that I would contact the local police department.
He left, and his wife followed. I was reviewing the estimate with her and he came across the parking lot yelling for her to not talk to me.
His continued to insist that I had disrespected his wife. I assured him that was not the case, I had only pointed out all the items we had given after the sale.
They left, I advised them to not drive the car in its current condition, they said they were leaving it.
The customer called back later and stated that MPP didn't have a case on their visit & that we had lied. I called [redacted] L. back. A claims rep. called [redacted] and ask for our findings during our inspection.
Later in the day they called [redacted] H. and asked if a tow truck could pick it up. I authorized to waive the diagnostic charges and allow them to pick it up.
I tow truck picked the vehicle up that afternoon.
[redacted]
Service Director
Reliable Imports & RV
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree with the statement provided with the several incidents that took place. Each one seems to have a little twist.
01/24 incident- I did not call mad or using profane language I called to inquire about my vehicle that no one had called me about. Yes I was curious as to when I could pick it up, but all I asked for was the courtesy of a phone call for an update, and had to speak with [redacted] to get that. I was not rude to any of the staff in fact I told several of them that I knew the situation was not their fault, and that I was frustrated that I didn't receive the information I was told I would by this said staff. I was under the impression that the rac-n-pinion fell under the extended warranty due to the fact that it had just been replaced. I did not use foul language in the waiting. Their were children present and I have more respect than that!
02/02 Incident- I did not have these problems until the car was returned to me. If the problem was checked why was the alignment the same as when it was brought it? It was still off and I have the paper work to prove it. Again I did not have these issues until after the car was serviced at this facility. I was also under the impression that this was being taken care of by the extended warranty purchased threw the company. This being my first car purchased threw a dealership I do not know how these things work. [redacted] told me at the service desk when I spoke with him that no alignment was done due to the fact that they did one 300 miles ago when replacing the rac-n-pinion.
03/09 Incident- When I did speak to [redacted] I had already made it home. The oil that was in the vehicle was then in my driveway. If the call is recorded it is in there where [redacted] states " as long as you keep oil in it you should be fine" I would also like to review the said video of the leak. My mechanical findings are different. I never implied that my "Husband" Changed the oil. I said that we had it changed. As my husband is never home he does not have the time to change the oil I my car. The car had been serviced. I agreed to pay the fees of diagnostics before I spoke with [redacted]. Yes I was frustrated, and no I did not use foul language. I did not cause a commotion in the waiting room. I played my 3DS and read my book. Your security cameras should show you this also! If I used my phone I walked outside. If the car was inspected as it was supposed to have been the mechanics wouldn't have just assumed It was coming from the oil filter seal, they would have noticed that the valve cover gasket was burnt and that the oil was leaking from there. The typical cause of the malfunction of the P0026 and P0028 ( Intake control valve solenoid switch) are said caused by lack of oil service, but can also be caused by Faulty intake valve control solenoids, Intake valve control harness is open or shorted, Intake valve control poor electrical connection. Were any of these other test preformed on the vehicle while it was in service? Or was the conclusion that it was ran out of oil just because that's the typical problem.
Why is it pointed out that my husband was in military Uniform, Would he have been pointed out if he was in a suite or boxers and a tee shirt. What does the way he is dressed matter in this situation?
The argument between my husband and [redacted] happened. [redacted] was very disrespectful. [redacted] did not like being disrespected back.
The findings on the car are not correct and this car was never ran without oil. But yet it is being said that there as no oil on the dipstick upon arrival when I took a picture of the dipstick with oil on it. If there was no oil the car then why was there oil on it before the car was towed home? Was their oil added by the dealership? Why was the filter removed and what were the findings? I have a picture of the oil filter seal are and there is no oil coming from it, but there is oil coming from the passenger side valve cover gasket. Which was where it was coming from the whole time if the skid plate had been removed it would have been quite visible.
This whole thing is beyond me. The dealership sold me a car that has to be taken in monthly for maintenance, because faulty parts or things that weren't taken care of in the first place. The dealership is saying that in total they spent $[redacted] on tires that were put back on after having a rac-n-pinion replacement due to a faulty part.
Yes I am aggravated, because no one should have to go thru this with purchasing a car. It's a nightmare. The total amount of time I have had this car iv only been able to use it for 3 months, out of 4.
Final Business Response /* (4000, 9, 2015/03/27) */
We stand by our previous response.
Final Consumer Response /* (4200, 11, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Worst company ever

Mr. [redacted] purchased his Forest River Catalina on September 2, 2017.  We show ordering a light cover with a center button on September 26, 2017.  We do not have record of the trailer being in our shop since that time.  We will contact Mr. [redacted] and make arrangements to make any...

necessary repairs.

Initial Business Response /* (1000, 5, 2016/08/11) */
RO XXXXXX
[redacted]
Miles: XXXXX
The vehicle was towed to the dealership after hours 15 Mar 2016. Mr. [redacted] stated the vehicle hydroplaned and was now overheating. Mr. [redacted] was provided a loaner vehicle and a Repair Order was...

generated the next day.
Upon inspection of the vehicle it was obvious that the Radiator had been recently replaced. It was also noted that 2 (upper & lower) hose clamps were not attached and coolant was leaking. A PVC fitting had been utilized to route coolant hoses and one coolant quick connector was not connected at all. The turbo intercooler is busted and if the vehicle was running when entering the water the motor would have more than likely ingested water through this point. When we attempted to start the engine it gave all indications that it was low on compression (extreme extended crank, no sound of firing and turning over with the sound of no resistance). The radiator core support was damaged. The tabs where the radiator is mounted had no insulators. The radiator was pushed in at a tilted position. If the engine ran for any amount of time, pressure would build and the hoses would blow off. The tire condition showed steel belts protruding the tires and the tires were bald. The condition of the tires is hazardous to be around because of the possibility of explosion or to operate on a roadway because of failure. It was noted that the power steering line has been improperly spliced together with a piece of rubber hose with clamps not designed to hold the generated pressure of that system.
The motor will start, but runs extremely poorly. It shows characteristics of being overheated and cylinder head gasket damage at a minimum. The above issues lead us to believe that the motor has been overheated and sustained severe damage.
We contacted Mr. [redacted] with an estimate to repair the vehicle.
At the end of April we still had not been contacted by Mr. [redacted]. Our voice mails and emails were not answered. I informed [redacted] that he would need to get the customer to authorize the repair or return the loaner vehicle. Mr. [redacted] said he would contact his insurance company again and stated that he had been trying to contact us. After another two weeks passed and we still had no additional contact from Mr. [redacted] or his insurance company, we demanded our loaner car be returned. He missed two appointments to drop it off. Once he showed up after hours and convinced [redacted] to let him keep the loaner. The following day I contacted him and advised that we would report the loaner car stolen if it was not returned. We agreed to go to his place of work and get the loaner car. He left the keys in the loaner car and we were able to pick it up.
His insurance company contacted [redacted] in our body shop and gave an estimate and an authorization to repair body damage, but would not authorize any mechanical repairs. The insurance adjuster looked the vehicle over and made his determination not to cover the mechanical damages.
All of the vehicles body damage and engine damage was present when it was towed to our dealership. The vehicle is still at our dealership and no charges are pending as no repairs have been performed. We have several photographs of the damage to the vehicle.

We will contact the [redacted] and have them bring their RV in for repair.  We will repair everything that we can under the Winnebago factory warranty.

Initial Business Response /* (1000, 5, 2016/06/28) */
Please see the below statement from our General Sales Manager:
[redacted],
Per conversation with Jared (Hyundai Sales Manager) and [redacted] (Finance Director) the customer thinks he should get the Low APR and all rebates totaling $3500. The...

customer either can get $2000 and low APR, which is $1000.00 + low APR + either $1000.00 valued owner coupon or $1000.00 competitive owner coupon. Valued owner coupon and competitive owner coupon cannot be combined. Or the customer can get $2500 + $1000 for Valued owner or Competitive owner totaling $3500. As I stated the valued owner and competitive CANNOT be combined.

As far as the comments Supposedly made by [redacted], he states he just told the customer he must be misreading or not understanding what its saying and was not/ nor would he ever say anything to any customer that was discriminatory. And would be more than happy to apologize for any misunderstanding the customer had or comments he thought were made.
Thanks,
Shane Silvey
General Sales Manager
Reliable Imports & RV's
XXX-XXX-XXXX
________________________________________
Initial Consumer Rebuttal /* (3000, 7, 2016/06/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already purchased another vehicle, so I do not care about any discounts any more. But concerning the finance director response in was discriminatory and offensive. I asked him twice what was his name and twice he told me "no thank you". I still want him to personally call me and apologize.
Final Business Response /* (4000, 13, 2016/07/07) */
Mr. [redacted] purchased a vehicle elsewhere so we cannot help him understand the discounts.

Our Finance Director denies saying anything discriminatory to Mr. [redacted].

[redacted]
Controller
Reliable Imports & Motorhomes, LLC.
Final Consumer Response /* (4200, 15, 2016/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Financial director is lying and he did said very discriminatory things.

Initial Business Response /* (1000, 5, 2016/07/11) */
Please see the following statement from our General Sales Manager:
We are very sorry for the actions and/or behavior our staff took on our companies behalf when dealing with the [redacted] This is not our companies policy and we pride...

ourselves on customer satisfaction! We have counseled the previously mentioned staff and would love the opportunity to serve them in the future to show them that their complaint was took to heart. I would also like to offer them 2 free oil changes for their troubles and the opportunity to speak with them regarding the issue.
Thanks,
[redacted]
General Sales Manager
Reliable Imports & RV's
XXX-XXX-XXXX
________________________________________
Initial Consumer Rebuttal /* (2000, 7, 2016/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the offer and the effort taken in regards to this issue, however what is done is done. I appreciate the offer for the oil changes but I will decline the services, thank you. In regards to discussing the matter, it is not possible for us to take time out of our work schedules to revisit the issues in person at this time. Thank you for the time and effort with respect to our correspondence.