Furniture Row Outlet

[redacted] I apologize for any miscommunication that has taken placeMy hope is that Toyota will release the warranty extension for ALL states in the future and we will be able to perform a repair for you Please contact me directly if I can help you with anything moving forward [redacted] Service manager Toyota of Easley [redacted] ***

Here are the documents [redacted]

[redacted] I apologize for not being able to perform the frame campaign for you Unfortunately this campaign has not been released for vehicles that are not currently registered in cold climate statesI have contacted Toyota on your behalf to ask if I could perform the campaign to your vehicle even though it is registered in South Carolina, but at this time I am not able to perform the campaign I would be happy to help you with any other concerns or repairs that you need on your vehiclesPlease let me know if I can help in any wayThank you as always for allowing us to service your ToyotaBelow is a copy of the actual campaign document for your referenceI hope this helps Thank you [redacted] Service Manager Toyota of Easley [redacted] Limited Service Campaign (LSC) E0D through Model Year Tacoma Vehicles Corrosion-Resistant Compound (CRC) Application Toyota will initiate a Limited Service Campaign (LSC E0D) to inspect and, based upon Toyota’s inspection criteria, apply Corrosion-Resistant Compounds (CRC) to key areas of the frame assembly of certain 2005- model year Tacoma vehicles without significant rust perforation until March 31, This campaign covers vehiclescurrently registered in the following cold climate states and the District of Columbia (D.C.) (together, “Cold Climate States”): CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV E0D will be rolled out on a state-by-state basis, with the first states beginning in early May,

Regarding the repairs to [redacted] The $diagnostic charge was unrelated to the engine replacement and would be considered the customer's responsibilityToyota [redacted] was able to help [redacted] with the repairing of her vehicle even though it was outside of the parameters of the oil consumption customer support programToyota will be happy to refund [redacted] for any rental charges that she incurred during the repair of her engine on the [redacted] She will need to send copies of any rental bills to [redacted] Please contact [redacted] with any other questionsThank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] There was not a crack in the oil pan, it was completely brokenBIG difference crack vs brokenI still feel strongly that part was broken there and a full refund is what should happenUntill that happens I will NEVER do business of any type there again, also I will tell everyone I see to not do any type business with toyota of Easley scMrMichael M [redacted] is a poor excuse for a service manger if he cannot tell a break from a crackI guess that MrN [redacted] likes people like that so they do not have to pay for warranty work

Mr [redacted] We apologize for the experience that you have had with your vehicle repairWe understand your frustration with the crack in the oil pan on your vehicleWe would be glad to help you with future service on your Toyota, however we are confident the we did not damage your vehicleWe did agree to split this repair with you as a goodwill gesture because we care about you as a loyal customer of Toyota of EasleyAt this time we will not be able to refund your portion of the repairPlease feel free to reach out to me at anytime for help with your ToyotaWe are here to helpMichael M [redacted] service manager for Toyota Of Easley 864- [redacted] - Mobile Michael M [redacted] Service Manager Toyota of Easley (864)- [redacted]

I am working directly with Toyota at this timeWhen I asked your service department there was no mention of it having to be accomplished in a northern stateThe vehicle was registered in [redacted] prior to my purchase, I would have reevaluated my buying the vehicle if I knew about this now being an issue Sincerely [redacted] ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Toyota of Easley has verified that the knee airbag is installed correctly. Toyota of Easley picked vehicle up from customer, replaced auxiliary port and power port at no cost to customer. Toyota of Easley detailed vehicle and filled with fuel. Toyota of Easley verified dash
replacement was done correctly and then returned vehicle to customer. Toyota of Easley has determined that no other dash related repairs are needed at this time. Toyota of Easley would be happy to work with customer if there are any additional concerns

Customer was made aware upfront of possible additional repairs due to the age of the vehicle.  Service Department kept customer informed on progress and delays.  Toyota of Easley will be happy to consider assisting customer with additional expenses upon the completion of the vehicle.

[redacted] requested a certain  vehicle model this dealership does not stock
and asked dealership to order.  This was
done with the understanding there would be a charge of $500 to locate and
deliver, customer understood and signed paperwork stating this fee was
non-refundable....

 Upon delivery customer
decided against purchase of vehicle. 
Dealership will refund customer $500 upon clearance of check
from bank.

I am working directly with Toyota at this time. When I asked your service department there was no mention of it having to be accomplished in a northern state. The vehicle was registered in [redacted] prior to my purchase, I would have reevaluated my buying the vehicle if I knew about this now being an issue.  Sincerely[redacted]

[redacted]
I
apologize for not being able to perform the frame campaign for you.
Unfortunately this campaign has not been released for vehicles that are not
currently registered in cold climate states. I have contacted Toyota on your
behalf to ask if I could perform the campaign to your...

vehicle even though it is
registered in South Carolina, but at this time I am not able to perform the
campaign.  I would be happy to help you
with any other concerns or repairs that you need on your vehicles. Please let
me know if I can help in any way. Thank you as always for allowing us to
service your Toyota. Below is a copy of the actual campaign document for your
reference. I hope this helps.
 
Thank
you
[redacted]
Service
Manager
Toyota
of Easley
[redacted]
 
 
Limited
Service Campaign (LSC) E0D
2005
through 2008 Model Year Tacoma Vehicles
Corrosion-Resistant
Compound (CRC) Application
Toyota will initiate a Limited Service Campaign (LSC E0D) to
inspect and, based upon Toyota’s inspection
criteria, apply Corrosion-Resistant Compounds (CRC) to key areas
of the frame assembly of certain 2005-2008
model year Tacoma vehicles without significant rust perforation
until March 31, 2016. This campaign covers
vehiclescurrently registered in the following cold
climate states and the District of Columbia (D.C.) (together,
“Cold Climate States”): CT, DE, IL, IN, KY, MA, MD, ME,
MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI & WV.
E0D will be rolled out on a state-by-state basis, with the first states
beginning in early May, 2014.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]
 
I apologize for any
miscommunication that has taken place. My hope is that Toyota will release the
warranty extension for ALL states in the future and we will be able to perform
a repair for you.  Please contact me
directly if I can help you with anything moving forward.
 
[redacted]
Service manager
Toyota of Easley
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]There was not a crack in the oil pan, it was completely broken. BIG difference crack vs broken. I still feel strongly that part was broken there and a full refund is what should happen. Untill that happens I will NEVER do business of any type there again, also I will tell everyone I see to not do any type business with toyota of Easley sc. Mr. Michael M[redacted] is a poor excuse for a service manger if he cannot tell a break from a crack. I guess that  Mr. N[redacted] likes people like that so they do not have to pay for warranty work.

Here are the documents. [redacted]

Mr. [redacted] We apologize for the experience that you have had with your vehicle repair. We understand your frustration with the crack in the oil pan on your vehicle. We would be glad to help you with future service on your Toyota, however we are confident the we did not damage your vehicle. We did...

agree to split this repair with you as a goodwill gesture because we care about you as a loyal customer of Toyota of Easley. At this time we will not be able to refund your portion of the repair. Please feel free to reach out to me at anytime for help with your Toyota. We are here to help. Michael M[redacted] service manager for Toyota Of Easley 864-[redacted] - Mobile.   Michael M[redacted] Service Manager Toyota of Easley (864)-[redacted]

Regarding the repairs to [redacted] The $95 diagnostic charge was unrelated to the engine replacement and would be considered the customer's responsibility. Toyota [redacted] was able to help [redacted] with the repairing of her vehicle even though it was outside of the parameters...

of the oil consumption customer support program. Toyota will be happy to refund [redacted] for any rental charges that she incurred during the repair of her engine on the [redacted] She will need to send copies of any rental bills to [redacted]Please contact [redacted] with any other questions. Thank you. [redacted]