Furniture Solutions Network, LLC

Initial Business Response / [redacted] (1000, 5, 2018/01/18) */ We complete work on behalf of the warranty repair companies and furniture retail stores so any resolution and concerns need to be addressed with them directlyWe follow the guidelines for the warranty to determine if we complete a repair, or cleaning or an inspectionWe will review this situation with our technician and coach where appropriate

Initial Business Response /* (1000, 5, 2018/02/14) */
We contacted the customer to get additional details around their experienceWe apologized and have coached our customer service team member on the experienceThe customer was appreciative of the call and follow up

I understand your frustration throughout this processHowever, we are an independent contractor hired by your warranty company to service their warranty claims and we are obligated to follow the standards set by the warranty company in which we have doneMy recommendation would be to submit this
complaint with your warranty company so they can follow up with youThank you, Furniture Solutions Network

Initial Business Response /* (1000, 5, 2018/01/18) */
We complete work on behalf of the warranty repair companies and furniture retail stores so any resolution and concerns need to be addressed with them directly. We follow the guidelines for the warranty to determine if we complete a repair, or...

cleaning or an inspection. We will review this situation with our technician and coach where appropriate.