Furniture Store NYC.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The product sold was defective, and it needs to be replaced, not fixed*** *** has refused to do soI'm not interested in empty promisesSince I had notified the business' representative the morning after the delivery that the products were defective, this in no way constitutes wear and tearIf *** *** needs to take it up with the manufacturer, he shouldSince this was purchased as "NEW" product it has to be replaced with such
Kindest regards,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I will buy new chairs with my own money to stop this crisis

There is always a solution any problem.  Customer seems that does not want us to help him.  I am sure, we can solve this issue without involved Revdex.com or other parties, because, Revdex.com will not go to his house and fix the issue, we can.
There is nothing I can add to it.
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Great day to all
[redacted]

Review: I purchased a bed and paid for installation as well. When the bed arrived it was missing the hardware. I signed off on the bed with a note that the hardware needed to be forwarded. Spoke with [redacted] at least 3 times a week trying to coordinate the missing hardware. The company forwarded hardware on 3 separate occasions which cost me over $700 in fees to 3 separate contractor visits to assemble. Each time the contractor discovered more hardware was missing. After over 3 months of trying to remedy the situation I asked the store to take the bed back since they couldn't send the complete hardware. At this point they told me I owned the bed and too bad.Desired Settlement: I would like them to collect the merchandise and credit my American Express

Business

Response:

To whom it may concern,

We are very responsible furniture store online, we dealing with customer on daily basis for past 5 years we did not had even single bad review, and it not just because. We always take care our customers even its not in our favor. We trying to resolve any issues. We do not have complains on Revdex.com, we do not have Bad Reviews. Like in every business, there is customers very difficult to deal with. For example [redacted]. She just crazy, thats all I can say. All issues we have, is that she does not want to get things done. We tried to make sure she is getting hardware, she is not happy. We Can not Be responsible for people she invite to assemble products and did not do it. We requested Hardware to be shipped from Spain Directly to her. It was done, but why bed is not assembled ? We do not know. We located in NJ, and customer in California. We do not have any ability to visit her and assemble bed.

This is just the case where customer does not want resolution of the problem, she wants to scream all day long.

We can not help her anymore.

We not taking product back, we only can give back assembly fees which were included with delivery charges of total: $99, ( 2 men assembly for 3 hours each ).

Great day,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I wish that the bed worked out and yes they sent me parts from Spain, unfortunately, the parts they sent weren't a complete set. This is after I had a received a rush shipment from the store with the initial missing parts. I first hired my handy man to assemble the bed - after he worked on it for over an hour and a half and even went to the hardware store to see if he could substitute some of the missing parts he concluded it was still missing parts (that cost me $340) I should have then asked [redacted] (sales person that I was dealing with) to take the bed back but my daughter really liked it and I thought that the company was reasonable and would help remedy the situation. I then received the shipment from Spain and I was so confident that this would be it that I hired my contractor at $200/hour to assemble. He was able to assemble 1/2 of the bed system and then realized that the bed frame didn't match the instruction sheet and the drilled holes in the metal frame didn't match the wood frame and it was still missing parts. He also noticed that the wood shelves were missing.

I spoke with [redacted] and [redacted] throughout the 2 months that I was trying to get this assembled. I was also told my either [redacted] or [redacted] that unfortunately this happens with this manufacturer,ESF, once in a blue moon and unfortunately I was the blue moon. I was nothing but reasonable and why would I go through the agony for 2 months trying to make this bed work - even contacted a [redacted] bed specialist to see if we could fit a different bed system (can't because this system is European). I have the invoice for the most recent attempt at assembling this product and I am sure I can have my contractor contact you if you have any further questions. It seems a bit ridiculous that this is being contested : I purchased a bed and paid for assembly; assembly couldn't be completed at time of delivery due to missing all hardware; I receive hardware, hire a person and its still not a complete set of hardware; we receive another shipment with hardware, I hire another contractor only to be told it is still missing hardware (at that point I had holes in my wall where they had bolted the first part of the bed system only to have to take it down) Why would I give this company a hard time? I did everything in my power to get this bed installed. As for the name calling, I would think that is a huge indicator of what I have been dealing with.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On May ** 2013, my wife and I purchased a horizonal bed and mattress "Murphy style" bedset friom Furniture Store NYC with delivery from Furniture Store NYC to Los Angeles. Upon delivery and attempted assembly in mid-June, the bed could not be assembled because the parts were incomplete. Upon several attempts to obtain replacement parts, the vendor failed to return any communication, or provide a means to return the product. The vendor failed to credit us for the assembly costs. Upon review of the transaction documents, my wife's signature was forged on the "receipt of the product in good condition statement." After several months of trying to resolve the issue through American Express, the vendor provided false information and falsified documentation resulting in a decision in favor of the vendor. The bedset is still missing the required parts and cannot be used. The vendor repeatedly fails to return calls or emails. The salesperson originally involved in the sale is not longer an employee.

Review: After the original order had been placed, it took weeks to receive the first part of the order, and then another month and a half to receive the last part. We had agreed on the time of delivery, for which I had to take off work, to accommodate my toddler's bed time. The delivery came several hours late. My four year old daughter's bed time had to be pushed an hour past the norm. Three chairs were delivered defective. When I contacted the store, the person I had been dealing with had promised to get it fixed. Weeks later, prior to having received the second part of the order, I had not heard back from the store's representative [redacted]. When I called a "gentleman" named [redacted] informed me that [redacted] is no longer employed, and they didn't know whether or not the second part of my order has been shipped. I also explained to him that there were three defective chairs and that [redacted] had promised to send a repairman to fix the scratches on the chairs. [redacted] replied that these chairs cannot be fixed on site, and have to be sent back, and he "promises" to have the chairs back in a week. I explained to him, that promises are based on the prior performance, and that his company has not earned a good reputation so far. I also told him, that he would have to put something in writing promising the return of the chairs within the week. He refused, and said that I would have to be the one writing the note. I explained, since hes company is making the promise, he would have to write the note.

He refused, and I also made a point to tell him, as one retail professional to another, if company sells a defective product, it needs to be replaced not repaired. I bought NEW furniture, not second hand one.

He's gotten belligerent and accused me, in a very condescending manner of speech, of acting "[redacted]". To him that meant hyper and hot headed, as he later on informed me.

I have received no solution to the problem.Desired Settlement: three chairs need to be replaced.

Business

Response:

There is always a solution any problem. Customer seems that does not want us to help him. I am sure, we can solve this issue without involved Revdex.com or other parties, because, Revdex.com will not go to his house and fix the issue, we can.

There is nothing I can add to it.

Great day to all

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The product sold was defective, and it needs to be replaced, not fixed. [redacted] has refused to do so. I'm not interested in empty promises. Since I had notified the business' representative the morning after the delivery that the products were defective, this in no way constitutes wear and tear. If [redacted] needs to take it up with the manufacturer, he should. Since this was purchased as "NEW" product it has to be replaced with such.

Kindest regards,

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I will buy new chairs with my own money to stop this crisis.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,