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Furniture Superstore

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Furniture Superstore Reviews (6)

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The response from Furniture Superstore is not trueI never sat in the chair with the new base while at the storeThe person I talked to in the warehouse said something to the effect the the new base turned betterI never agreed or disagreedI never indicated I was happy with the chairI never saw or spoke with any store management while picking up the store.For the superstore to determine the fault to lie in my medical condition is untrueI am out of town and can not attach the full list of notes I have kept.I will be home early next week and will call the Revdex.com directly prior to emailing my documentation Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I am not accepting the response from the Furniture SuperstoreMy husband was the one that received the furniture and unfortunatelly he did not analyze every seam and thread before signingI contacted them as soon as I noticed itI called them a couple of times and was finally able to talk to somebody on May 20thI was told a technician would come in a weekCalled again on June 11th after not seeing anybody and talked to a store repI finally received a call from the techThe tech does not set up appointments based on the customer's availability but based on when he is the areaOn June 11th he informed me he would be in the area on the following TuesdayBoth my husband and I were workingHe contacted me again on June 26th to tell me he would be in the area that afyernoon but once again we were workingWe were able to get him to inspect the couches on July 6thAs you can see this does not amount to the dozen times they are claimingIt's hard to set up an appointment when the customer's schedule is not being considered or when you get a few hours noticeThe technician came and took pictures of the couchesHe stated the loose thread and seam that was coming apart on the cushion were a factory defectHe also stated that the cushions that were showing wear could have stuffing added and the lopsided loveseat could be fixedI told him I wanted to be contacted by a manager before any plan was set in motionI expressed my concerns that this was a poor quality product that would keep breaking and needing repairs I got busy with work and then I left the country for a while and my cell phone was shut offUpon returning I had a voicemail from September from the technician informing me the parts had arrived and he wanted to come in and fix the couchThe same day I had a voicemail from a store rep stating that I was refusing access to the technician to do the repairsI was not back in the country until October to access these voicemailsI did not receive any calls from a manager like I had requested and I never agreed to parts being ordered or to repairsThe store managers took it upon themselves to do what they thought fit without ever consulting meI did not refuse access because I was not even in the country when these calls happenedI also did not give them the permission to order any partsThis plan came from themI am attaching pictures of the couchesI am also attaching a picture of our year old recliner that shows what good quality furniture is supposed to look like and how it's supposed to lastThat is what I asked for when I purchased from them and that was I was assured I was getting, great qualityI asked what their top brands were and this is what they recommended Regards, [redacted]

Tchair did not swivel any harder than his did and told him thatHe was not happy with that and sat down in his chair to prove his point and when he did, we both saw that he was in pain in trying to swivel the chairWhen asked about it, he indicated that he did have a bad back and that it did make
it painful to swivel the chair.We determined that it was not the chair that was the issue as much as it was the health of Mr***.He was not happy and took his chair and left.When he complained to ***, in order to try to keep a customer happy, they agreed to change the entire base of the chair which we did at no cost .When Mr*** picked the chair up, we had him try it to make sure that he was happy. He said it did swivel better but would not sign that he was happy with it as that would have to be his wife’s call.At The Furniture Superstore, we have bent over backwards to make this customer happyUnfortunately, when medical issues come into play and a customer has spent a great deal of money and the end results are not what they were expecting, the satisfaction level is low due to no fault of the product.We have tried our best to make this customer happy.Thank You,*** ***

The Furniture Superstore has tried multiple times to repair this sofa The customer never returned the store's calls and she refused to let us service and correct this issue We have a technician that has tried over a dozen times to make an appointment to address her concerns In
our opinion this seems to be a case of buyer's remorse This item had been custom made and did pass all of our inspection process and Ms*** signed that she received her merchandise in good condition upon delivery on 4/10/after the furniture had been inspected in her home

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I am not accepting the response from the Furniture Superstore. My husband was the one that received the furniture and unfortunatelly he did not analyze every seam and thread before signing. I contacted them as soon as I noticed it. I called them a couple of times and was finally able to talk to somebody on May 20th. I was told a technician would come in a week. Called again on June 11th after not seeing anybody and talked to a store rep. I finally received a call from the tech. The tech does not set up appointments based on the customer's availability but based on when he is the area. On June 11th he informed me he would be in the area on the following Tuesday. Both my husband and I were working. He contacted me again on June 26th to tell me he would be in the area that afyernoon but once again we were working. We were able to get him to inspect the couches on July 6th. As you can see this does not amount to the dozen times they are claiming. It's hard to set up an appointment when the customer's schedule is not being considered or when you get a few hours notice. The technician came and took pictures of the couches. He stated the loose thread and seam that was coming apart on the cushion were a factory defect. He also stated that the cushions that were showing wear could have stuffing added and the lopsided loveseat could be fixed. I told him I wanted to be contacted by a manager before any plan was set in motion. I expressed my concerns that this was a poor quality product that would keep breaking and needing repairs.  I got busy with work and then I left the country for a while and my cell phone was shut off. Upon returning I had a voicemail from September from the technician informing me the parts had arrived and he wanted to come in and fix the couch. The same day I had a voicemail from a store rep stating that I was refusing access to the technician to do the repairs. I was not back in the country until October to access these voicemails. I did not receive any calls from a manager like I had requested and I never agreed to parts being ordered or to repairs. The store managers took it upon themselves to do what they thought fit without ever consulting me. I did not refuse access because I was not even in the country when these calls happened. I also did not give them the permission to order any parts. This plan came from them. I am attaching pictures of the couches. I am also attaching a picture of our 8 year old recliner that shows what good quality furniture is supposed to look like and how it's supposed to last. That is what I asked for when I purchased from them and that was I was assured I was getting, great quality. I asked what their top brands were and this is what they recommended. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  The response from Furniture Superstore is not true. I never sat in the chair with the new base while at the store. The person I talked to in the warehouse said something to the effect the the new base turned better. I never agreed or disagreed. I never indicated I was happy with the chair. I never saw or spoke with any store management while picking up the store.For the superstore to determine the fault to lie in my medical condition is untrue. I am out of town and can not attach the full list of notes I have kept.I will be home early next week and will call the Revdex.com directly prior to emailing my documentation.  
Regards,
[redacted]

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Address: 5150 Highway 52 N, Rochester, Minnesota, United States, 55901-0168

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