Furniture Trends West

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Yes I signed receipt to releive from shipping companyWhen shipping company dropped off in drive way the furniture was on a wooden pallet with plywood on all sides plus was wrapped in bubble wrap surrounded by cardboardThe furniture was not damaged during shipment it was shipped damagedAttaching pics of bed rails so you can see the damageHad to take bed rails to a professional furniture restorer to be fixed and was told the bed rails would not hold upAt this time not sure how much it's going to cost for repairEmailed [redacted] a pic of bedrail and was told rails look like someone put a gob of stain on it and it does look ugly and to take some sand paper and sand it downWhen talked to [redacted] on the phone he also suggested to take measurement of my mattresses and possibly cut down bedrailAlso attaching pic of holes in the chest dresser which also was taken to professional furniture restorer and was told it will cost $Also sending pic of the cracks on the bed head board and foot board

[redacted] received the bedroom set in good order , He had originally seen the furniture on google He ordered the furniture and wanted to know if he could have a cash discountsince he had seen the furniture on google , I was able to give him a $discount, for cash.that discount is noted on his original receipt.after receiving the furniture , he called me right away, to let me know that the freight company had opened there truck door into the furniture causing a small chipI ask him if he had noted this damage on his receipt, and if he had the driver sign the receipt acknowledging the damage his answer was no he hadn't I informed [redacted] at that time if he signed for the set saying that he received the set in good condition, I could'nt file a claim.nothing more was ever mentioned about that chip.and the freight company damaging the furniture.He told me at that time all seemed good [redacted] told me that he and his wife had gotten a divorice, and that she had left, taking a bedroom set just like this one made by oakwood interiors, that he purchased from me.He also told me that he knew someone who had purchased all the equipment from oakwood interiors including some of there bedroom furniture.oakwood interiors was some of the finest furniture made in america they went out of business years ago.the furniture is one of the most sought after brands today, even though it has not been made for quite a few years [redacted] was aware at the time of purchase he needed to inspect the furnitureThe freight company is also aware of thatI insist that my customers open and inspect pieces before they sign off, on the receipt .I spend a lot of money crating the furniture I shipthere was no damage on the furniture when it left my dockthe damage that [redacted] talks about was not on the bedroom set he purchased, from my companyIf it had been I would have repaired itI sell a lot of furniture through ebay and I have a 100% satisfaction from my customers,( very check able).I know he didn't wait weeks to check this furniture for any further damagein my mind he is trying to get something for nothingthe set I sold him was a perfect match, the pictures of the one he is showing is not a perfect match I also sent the Revdex.com a copy of a email implying that the set was in good shape except that I had not packed a adjustable bed frame or a bracket On my packing list I show that I had packed them they don't cost that much so to avoid any problems, I told him that if he would purchase one I would send him the $for the bed frame, and the mirror bracket and that is what I did [redacted] sent me a email stating that if I sent him the bracket ,and the $we would call it evenI sent that email to the Revdex.com, in my first answer to this complaint [redacted] got in touch with ebay stating that he had bought the bedroom set, through them and filed a complaint against me that was not the truth, ,he hadn't purchased the furniture through ebay when I contacted ebay the complaint was removed right awayits easy to check my ebay ranking it is 100% satisfactionI feel that I have done all I can to make make [redacted] happyI can't do more .Regards [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Yes I signed receipt to releive from shipping companyWhen shipping company dropped off in drive way the furniture was on a wooden pallet with plywood on all sides plus was wrapped in bubble wrap surrounded by cardboardThe furniture was not damaged during shipment it was shipped damagedAttaching pics of bed rails so you can see the damageHad to take bed rails to a professional furniture restorer to be fixed and was told the bed rails would not hold upAt this time not sure how much it's going to cost for repairEmailed *** a pic of bedrail and was told rails look like someone put a gob of stain on it and it does look ugly and to take some sand paper and sand it downWhen talked to *** on the phone he also suggested to take measurement of my mattresses and possibly cut down bedrailAlso attaching pic of holes in the chest dresser which also was taken to professional furniture restorer and was told it will cost $Also sending pic of the cracks on the bed head board and foot board

Hi ***,Here is a copy of the Delivery receipt when ** *** *** took possession of the furniture he bought from Furniture trends west dated -14.He inspected the furniture at that timeHe called me on the phone the day after he received the furniture, and said that he loved the bedroom
set This furniture is solid oak and people look a long time for this particular bedroom set .it has not been made for five years.the quality is second to none this set had been a floor sample, and came from a store that had gone out of businessHe was aware of this.the set was in very good condition when it left my warehouse.he did also tell me that I had not packed a bed frame or mirror bracketsI feel that we had but, it is not a very big deal I have since sent him mirror brackets and money to buy a new bed frame .please see enclosed letter from him to me and the from me to him stating that when this was done our dealings would be over, ( now this ) copies of receipts where I sent him his money $and a shipping receipt for the brackets are enclosed.please look at the dates that are on the shipping receipt that he signed where he declares he received the furniture in good condition 12- 17-the dates on the letters dated 1- 4- he had a lot of time to know if there was any damage and there is a place to note any damage on the original delivery receipt enclosed days after he received it he's just now seeing damageI didn't send Mr.*** damaged furniture Thank you*** ***.Furniture Trends West

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
Yes I signed receipt to releive from shipping company. When shipping company dropped off in drive way the furniture was on a wooden pallet with plywood on all 4 sides plus was wrapped in bubble wrap surrounded by cardboard. The furniture was not damaged during shipment it was shipped damaged. Attaching pics of bed rails so you can see the damage. Had to take bed rails to a professional furniture restorer to be fixed and was told the bed rails would not hold up. At this time not sure how much it's going to cost for repair. Emailed [redacted] a pic of bedrail and was told rails look like someone put a gob of stain on it and it does look ugly and to take some sand paper and sand it down. When talked to [redacted] on the phone he also suggested to take measurement of my mattresses and possibly cut down bedrail. Also attaching pic of holes in the chest dresser which also was taken to professional furniture restorer and was told it will cost $350. Also sending pic of the cracks on the bed head board and foot board.

[redacted] received the bedroom set in good order , He had originally seen the furniture on google  . He ordered the furniture and wanted to know if he could have a cash discount. since he had seen the furniture on google , I was able to give him a $300.00 discount, for cash.that discount is noted on his original receipt.after receiving the furniture , he called me right away, to let me know that the freight company had opened there truck door into the furniture causing a small chip. I ask him if he had noted this damage on his receipt, and if he had the driver sign the receipt acknowledging the damage . his answer was no he hadn't I informed [redacted] at that time if he signed for the set saying that he received the set in good condition, I could'nt file a claim.nothing more was ever mentioned about that chip.and the freight company damaging the furniture.He told me at that time all seemed good. [redacted] told me that he and his wife had gotten a divorice, and that she had left, taking a bedroom set just like this one made by oakwood interiors, that he purchased from me.He also told me that he knew someone who had purchased all the equipment from oakwood interiors including some of there bedroom furniture.oakwood interiors was some of the finest furniture made in america they went out of business 5 years ago.the furniture is one of the most sought after brands today, even though it has not been made for quite a few years. [redacted] was aware at the time of purchase he needed to inspect the furniture. The freight company is  also aware of that. I insist that my customers open and inspect pieces before they sign off, on the receipt .I spend a lot of money crating the furniture I ship. there was no damage on the furniture when it left my dock. the damage that [redacted] talks about was not on the bedroom set he purchased, from my company. If it had been I would have repaired it. I sell a lot of furniture through ebay and I have a 100% satisfaction from my customers,( very check able).I know he didn't wait 2 weeks to check this furniture for any further damage. in my mind he is trying to get something for nothing. the set I sold him was a perfect match, the pictures of the one he is showing is not a perfect match . I also sent the Revdex.com a copy of a email implying that the set was in good shape except that I had not packed a adjustable bed frame or a bracket.  On my packing list I show that I had packed them . they don't cost that much so to avoid any problems, I told him that if he would purchase one I would send him the $60.00 for the bed frame, and the mirror bracket and that is what I did . [redacted] sent me a email stating that if I sent him the bracket ,and the $60.00 we would call it even. I sent that email to the Revdex.com, in my first answer to this false complaint. [redacted] got in touch with ebay stating that he had bought the bedroom set, through them and filed a complaint against me . that was not the truth, ,he hadn't purchased the furniture through ebay when I contacted ebay the complaint was removed right away. its easy to check my ebay ranking it is 100% satisfaction. I feel that I have done all I can to make make [redacted] happy. I can't do more .Regards [redacted].

Review: purchased bedroom furniture from furniture trends west and was told the furniture was in show room condition and upon receiving the furniture we have found numerous issues with the furniture. First I noticed the mirror rails where not shipped and neither was the mattress frame and broken bolts on the drawer rails. On the chest dresser the left panel has three holes and the bed rail was so severely damaged it could not be attached to bed had to take both to a professional furniture repair business to be fixed also numerous cracks throught out the furnitureDesired Settlement: paid top dollar for furniture that is severely damaged would want refund to buy quality furniture

Business

Response:

Hi [redacted],Here is a copy of the Delivery receipt when [redacted] took possession of the furniture he bought from Furniture trends west dated 12 -17 14.He inspected the furniture at that time. He called me on the phone the day after he received the furniture, and said that he loved the bedroom set . . This furniture is solid oak and people look a long time for this particular bedroom set .it has not been made for five years.the quality is second to none . this set had been a floor sample, and came from a store that had gone out of business. He was aware of this.the set was in very good condition when it left my warehouse.he did also tell me that I had not packed a bed frame or mirror brackets. I feel that we had but, it is not a very big deal . I have since sent him mirror brackets and money to buy a new bed frame .please see enclosed letter from him to me and the from me to him stating that when this was done our dealings would be over, ( now this ) copies of receipts where I sent him his money $60.00 and a shipping receipt for the brackets are enclosed.please look at the dates that are on the shipping receipt that he signed where he declares he received the furniture in good condition 12- 17-14 the dates on the letters dated 1- 4- 15 he had a lot of time to know if there was any damage and there is a place to note any damage on the original delivery receipt enclosed. 16 days after he received it he's just now seeing damage. I didn't send Mr.[redacted] damaged furniture. Thank you[redacted].Furniture Trends West.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Yes I signed receipt to releive from shipping company. When shipping company dropped off in drive way the furniture was on a wooden pallet with plywood on all 4 sides plus was wrapped in bubble wrap surrounded by cardboard. The furniture was not damaged during shipment it was shipped damaged. Attaching pics of bed rails so you can see the damage. Had to take bed rails to a professional furniture restorer to be fixed and was told the bed rails would not hold up. At this time not sure how much it's going to cost for repair. Emailed [redacted] a pic of bedrail and was told rails look like someone put a gob of stain on it and it does look ugly and to take some sand paper and sand it down. When talked to [redacted] on the phone he also suggested to take measurement of my mattresses and possibly cut down bedrail. Also attaching pic of holes in the chest dresser which also was taken to professional furniture restorer and was told it will cost $350. Also sending pic of the cracks on the bed head board and foot board.

Business

Response:

[redacted] received the bedroom set in good order , He had originally seen the furniture on google . He ordered the furniture and wanted to know if he could have a cash discount. since he had seen the furniture on google , I was able to give him a $300.00 discount, for cash.that discount is noted on his original receipt.after receiving the furniture , he called me right away, to let me know that the freight company had opened there truck door into the furniture causing a small chip. I ask him if he had noted this damage on his receipt, and if he had the driver sign the receipt acknowledging the damage . his answer was no he hadn't I informed [redacted] at that time if he signed for the set saying that he received the set in good condition, I could'nt file a claim.nothing more was ever mentioned about that chip.and the freight company damaging the furniture.He told me at that time all seemed good. [redacted] told me that he and his wife had gotten a divorice, and that she had left, taking a bedroom set just like this one made by oakwood interiors, that he purchased from me.He also told me that he knew someone who had purchased all the equipment from oakwood interiors including some of there bedroom furniture.oakwood interiors was some of the finest furniture made in america they went out of business 5 years ago.the furniture is one of the most sought after brands today, even though it has not been made for quite a few years. [redacted] was aware at the time of purchase he needed to inspect the furniture. The freight company is also aware of that. I insist that my customers open and inspect pieces before they sign off, on the receipt .I spend a lot of money crating the furniture I ship. there was no damage on the furniture when it left my dock. the damage that [redacted] talks about was not on the bedroom set he purchased, from my company. If it had been I would have repaired it. I sell a lot of furniture through ebay and I have a 100% satisfaction from my customers,( very check able).I know he didn't wait 2 weeks to check this furniture for any further damage. in my mind he is trying to get something for nothing. the set I sold him was a perfect match, the pictures of the one he is showing is not a perfect match . I also sent the Revdex.com a copy of a email implying that the set was in good shape except that I had not packed a adjustable bed frame or a bracket. On my packing list I show that I had packed them . they don't cost that much so to avoid any problems, I told him that if he would purchase one I would send him the $60.00 for the bed frame, and the mirror bracket and that is what I did . [redacted] sent me a email stating that if I sent him the bracket ,and the $60.00 we would call it even. I sent that email to the Revdex.com, in my first answer to this false complaint. [redacted] got in touch with ebay stating that he had bought the bedroom set, through them and filed a complaint against me . that was not the truth, ,he hadn't purchased the furniture through ebay when I contacted ebay the complaint was removed right away. its easy to check my ebay ranking it is 100% satisfaction. I feel that I have done all I can to make make [redacted] happy. I can't do more .Regards [redacted].