Furniture World

A complaint was filed to your bureau on 5/17/by a [redacted] , I feel inclined to inform you of the fact that the customer was in fact, in the end, a delightful customerShe was allowed to reselect a different product that she liked better at a discounted priceShe payed cash and was very apologetic to us on 5/26/when we delivered her brand new furnitureI would also like to inform you that this is our second transmission trying to resolve the issue

We have delivered the chair to Ms [redacted] home free of any delivery charges and gave her a 50% discount on her new chair We value our clients and hope Ms [redacted] is happy with her purchaseAgain I would like to apologize for her inconvenience and thank her for visiting Furniture WorldSincerely Gail R [redacted]

***Please see attached document from business[redacted] From: furniture world Sent: Wednesday, October 19, 1:PM To: ***@greensboro.Revdex.com.org Subject: Fwd: Response to complaintcase # [redacted] Hello, On early April costumer [redacted] , bought some furniture from our store on Summit ave, months later he comes back saying that the mattress that we delivered was a previously used mattressOn every deliver we make the delivery people always leave the mattress inside the package or bag and the costumer has to remove it, at this time if there is something wrong with the mattress, and like he explained they did delivered the wrong mattress by mistake the first time and he noticed the difference, after that I would assume that he would have double check the new mattress he was getting All our sale are final sales we take very serious the responsibility to our costumer in delivering new furniture and this applies to all the merchandise that we sell Our Return/Exchange policy on furniture is very strict especially on mattresses When the costumer came to the store I tried to explain that too much time has passed, we offer a 20%discount on any mattress of his choiceUnfortunately there is nothing else we can do for him I attached a copy of our return/exchange policy, Feel free to contact me with any other questions you might have regarding this matter, Thank You ( [redacted] vs Furniture World.Refund Policy from Business.10.19.2016.pdf)

(The consumer indicated he/she DID NOT accept the response from the business.)
If you take delivering new merchandise so serious,why did you deliver previously used materials,all second-hand material?

This client had a problem with the dust cover on the bottom of the item he purchased from us, our policy, as stated on our invoice, is to repair per manufacturers warrantyWe employ a furniture technician who takes care of issues such as these, he is very qualified and has years of
experience
However we want our customers to be happy and since he did not want to have his items repaired with a new Dust cover we offered the client a full refund
Regards
Furniture World customer service

Complaint: ***I am rejecting this response
because: It has been months and all I've got is wait, wait, wait, I am tired of waiting and want this problem fixed immediatelyNo more salesman double talkWill return the chair and want a FULL refund for both chairs this is the worst company I've ever done business with. Sincerely,*** ***

Revdex.com: This matter has been resolvedAt the end the buisness came through on their endThe furniture is beautiful and I am very happy with it
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

From: furniture world
Sent: Thursday, November 03, 3:PM
To: ***@greensboro.Revdex.com.org
Subject: case #***
All our sale are final sales we take very serious the responsibility to our costumer in delivering new furniture and this applies to all the merchandise that we sell
Our Return/Exchange policy on furniture is very strict especially on mattresses
We offer a 20%discount on any mattress of his choice
we cannot pay the costume back for something that he has been using for all this months
We offer a 20%discount on any mattress of his choice

I just received the letter that was sent on Jan 5th and that is the reason I am just answering to the question The costumer did not received a used mattress, none of our furniture is being used prior to be sold, he might think other wise but we do not reposes any merchandise so there for is impossible to deliver a used piece. thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept itSee attached pictures

I am sorry that the costumer feels this way about our services but, we do have warranty for the sectional that she purchase and we did exchange the one piece with the nail sticking out because that it is covered by the warranty but we still tried to help the costumer and, the pieces that the...

delivery guys took were not longer in the wrappers because since the other one was damaged we had to make sure the other one was in good conditions so we had to open both pieces and they were ok, the rip that the costumer talks about is under the sofa you have to lift the sofa in order to see it and most of the sofas have and is not covered by the warranty because is neither a cosmetic damage or something that would prevent the furniture from giving the services like, preventing the costume to use it...We do have a 25% restocking fee on our policy and since we made two trips to the costumer's house we would have to charge the costumer for the pick up for the living room. Every costumer has a right to one replacement and she got her one exchange.

The customer was given a refund and the issue has been resolved.

A complaint was filed to your bureau on 5/17/2016 by a [redacted], I feel inclined to inform you of the fact that the customer was in fact, in the end, a delightful customer. She was allowed to reselect a different product that she liked better at a discounted price. She payed cash and was very...

apologetic to us on 5/26/2016 when we delivered her brand new furniture. I would also like to inform you that this is our second transmission trying to resolve the issue.

We have already placed the order of the cushion covers , they will arrive at the costumer address., they are delayed but they will arrive as well as the piece underneath ( the Black under cover) along with a kit to replace the items.

I am sorry for any delays you may have experienced and I will forward this to our Corporate Office and have it resolved. You will be contacted by one of the store owners very shortly. Again I apologize for the delay.
Regards, 
Gail R[redacted]

[redacted]Please see attached document from business.[redacted]
From: furniture world
Sent: Wednesday, October 19, 2016 1:57 PM
To: [redacted]@greensboro.Revdex.com.org
Subject: Fwd: Response to complaint. case #[redacted]
Hello,
On early April costumer [redacted], bought some furniture from our store on Summit...

ave, 7 months later he comes back saying that the mattress that we delivered was a previously used mattress. On every deliver we make the delivery people always leave the mattress inside the package or bag and the costumer has to remove it, at this time if there is something wrong with the mattress, and like he explained they did delivered the wrong mattress by mistake the first time and he noticed the difference, after that I would assume that he would have double check the new mattress he was getting.
All our sale are final sales we take very serious the responsibility to our costumer in delivering new furniture and this applies to all the merchandise that we sell.
Our Return/Exchange policy on furniture is very strict especially on mattresses.
When the costumer came to the store I tried to explain that too much time has passed, we offer a 20%discount on any mattress of his choice. Unfortunately there is nothing else we can do for him.
I attached a copy of our return/exchange policy, Feel free to contact me with any other questions you might have regarding this matter,

Thank You.
([redacted] vs Furniture World.Refund Policy from Business.10.19.2016.pdf)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

We have delivered the chair to Ms. [redacted] home free of any delivery charges and gave her a 50% discount on her new chair.  We value our clients and hope Ms. [redacted] is happy with her purchase. Again I would like to apologize for her inconvenience and thank her for visiting Furniture World. Sincerely Gail R[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
When the delivery people brought the second mattress it was not in a plastic cover or bag,like the box springs where "still are today".. Furniture World is being very untruthful,I was watching them bring it in.. "Uncovered".. I'm sure there policy doesn't cover cheating and deceiving paying customers with old,previously used items without there consent,agreement,approval permission.... If this is there practice,I think all the world should know to beware,stand clear or Everyone of Furniture World and there shaddy company. Why would I buy used,when everything else is new...