Furnitureland South Inc.

Update provided to customer today, 3/14/18: Mrs***, I do apologize for the delayed updateThe pihas been submitted into our system, and I have requested that Delivery contact you to schedule the piof these stools ASAPOnce they are returned to our facility, a refund will be posted to your *** cardPlease understand that it does take 2-business for it to post, and is up to the card issuer as to when it will show on your statement(s). Thank you, Jaye B**

I am rejecting this response because:
Chris M*** proposed a refund of for the compensation on April 10. We agreed to finalize everything on April I called in and left a messageHowever, I still not hear back from him. ***

I have received confirmation from our Director of Delivery, Chris M***, that the customer has been contacted and issue resolvedHis email confirming this is below.Jaye, I spoke with this customer on Tuesday and resolved this issue. The refund is being processed and sent as a check per the customer’s request. ThanksChris

I am rejecting this response because:
However, it has been five days since receipt of an email from Jaye Bly. He indicated the company's delivery department would contact me "soon". I have not heard from the company's delivery department about piof the stools. I will only be satisfied when the following have been completed: 1) removal of the stools from my home by the company and at the expense of the company and 2) received a credit in the amount of $882.93 to my credit card. Thank you,*** ***

Our Delivery Department Manager has responded to the consumer via email. Here is her reply to the consumer:Good Afternoon, Just wanted to reach out to you in reference to your delivery.  Earlier today you spoke with one of our delivery representatives Ann H[redacted].   Ann advised...

you we would make your delivery in April.   Unfortunately, due to driver schedules, it will most likely be mid to late April.  In my response to your previous email I advised  we would schedule on the next available truck as of the date you needed shipment.  You responded with March 29/30.  We have you on the next available schedule as of that date. Copy of email reply:I updated the address on your account and flagged your order for the earliest available schedule as of late March.  Do you have a certain date in March we need to make sure we schedule after? Thank you,Tracy S[redacted] If we can do anything to move the date up for you, we will make contact to do so.  Thank you,Tracy S[redacted]Furnitureland SouthDelivery Department /Leadership-SupervisorOffice 336-822-3117  or  336-822-3500

I am rejecting this response because:
1. A delay is a delay. And the delay is 4 week after I made a payment of $6000 shipping fees.2. The merchant should be able to meet the delivery time frame. Delay of 1 week might be fine. But 4 week? 3. Due to the delay, we need to come up with a plan buying temporary furniture and beds for basic living. The merchant should come up with a compensation plan not just saying "sorry, we cannot meet the date"4. Please expedite the shipping5. Please have the customer service department contact me regarding of the compensation. You have my money for more than half year. And now you leave me sitting in a empty house without a bed. This is absurd.

Hello! Mr./Mrs. [redacted] has been contacted by our Director of Delivery Operations, Chris M[redacted]. They spoke via phone on 4/9/18, and Chris will contact the customer again today (4/10/18). They are working with a 3rd party carrier to deliver the items earlier than the dates previously noted.Thank you.Jaye B**

The following response was submitted to Mrs. [redacted] today: Mrs. [redacted], Good afternoon! My name is Jaye B**, and I am the Lead Account Manager for Furnitureland South Customer Service. We are in receipt of your claim filed with the Revdex.com, and I wanted to reach out to assist...

with resolution. I did review the photos, and agree that these do not look like what is represented on the [redacted] website. However, they often have some variation in their finishes. That said, I spoke with Kristen and she has already issued the paperwork to pick these up for a full refund. As this is still pending with the vendor regarding the claim, we will not charge you any re-stocking fee. A copy of the refund paperwork is attached. Our Delivery Department will contact you soon to schedule a pickup of these items. Once they are back in our facility, the funds will be returned to your [redacted] card. Please feel free to contact me should you have any questions. Thank you, Jaye B**Lead Acct. Mgr