Our Delivery Department Manager has responded to the consumer via emailHere is her reply to the consumer:Good Afternoon, Just wanted to reach out to you in reference to your delivery Earlier today you spoke with one of our delivery representatives Ann H [redacted] Ann advised you we would make your delivery in April Unfortunately, due to driver schedules, it will most likely be mid to late April In my response to your previous email I advised we would schedule on the next available truck as of the date you needed shipment You responded with March 29/ We have you on the next available schedule as of that dateCopy of email reply:I updated the address on your account and flagged your order for the earliest available schedule as of late March Do you have a certain date in March we need to make sure we schedule after? Thank you,Tracy S*** If we can do anything to move the date up for you, we will make contact to do so Thank you,Tracy S*Furnitureland SouthDelivery Department /Leadership-SupervisorOffice 336-822- or 336-822-
Hello! Mr./Mrs [redacted] has been contacted by our Director of Delivery Operations, Chris M***They spoke via phone on 4/9/18, and Chris will contact the customer again today (4/10/18)They are working with a 3rd party carrier to deliver the items earlier than the dates previously noted.Thank you.Jaye B**
I am rejecting this response because: A delay is a delayAnd the delay is week after I made a payment of $shipping feesThe merchant should be able to meet the delivery time frameDelay of week might be fineBut week? Due to the delay, we need to come up with a plan buying temporary furniture and beds for basic livingThe merchant should come up with a compensation plan not just saying "sorry, we cannot meet the date"Please expedite the shippingPlease have the customer service department contact me regarding of the compensationYou have my money for more than half yearAnd now you leave me sitting in a empty house without a bedThis is absurd
The following response was submitted to Mrs [redacted] today: Mrs***, Good afternoon! My name is Jaye B**, and I am the Lead Account Manager for Furnitureland South Customer ServiceWe are in receipt of your claim filed with the Revdex.com, and I wanted to reach out to assist with resolutionI did review the photos, and agree that these do not look like what is represented on the [redacted] websiteHowever, they often have some variation in their finishesThat said, I spoke with Kristen and she has already issued the paperwork to pick these up for a full refundAs this is still pending with the vendor regarding the claim, we will not charge you any re-stocking feeA copy of the refund paperwork is attachedOur Delivery Department will contact you soon to schedule a pickup of these itemsOnce they are back in our facility, the funds will be returned to your [redacted] cardPlease feel free to contact me should you have any questionsThank you, Jaye B**Lead AcctMgr
Our Delivery Department Manager has responded to the consumer via emailHere is her reply to the consumer:Good Afternoon, Just wanted to reach out to you in reference to your delivery Earlier today you spoke with one of our delivery representatives Ann H [redacted] Ann advised you we would make your delivery in April Unfortunately, due to driver schedules, it will most likely be mid to late April In my response to your previous email I advised we would schedule on the next available truck as of the date you needed shipment You responded with March 29/ We have you on the next available schedule as of that dateCopy of email reply:I updated the address on your account and flagged your order for the earliest available schedule as of late March Do you have a certain date in March we need to make sure we schedule after? Thank you,Tracy S*** If we can do anything to move the date up for you, we will make contact to do so Thank you,Tracy S
*Furnitureland SouthDelivery Department /Leadership-SupervisorOffice 336-822- or 336-822-
Hello! Mr./Mrs [redacted] has been contacted by our Director of Delivery Operations, Chris M***They spoke via phone on 4/9/18, and Chris will contact the customer again today (4/10/18)They are working with a 3rd party carrier to deliver the items earlier than the dates previously noted.Thank you.Jaye B**
I am rejecting this response because: A delay is a delayAnd the delay is week after I made a payment of $shipping feesThe merchant should be able to meet the delivery time frameDelay of week might be fineBut week? Due to the delay, we need to come up with a plan buying temporary furniture and beds for basic livingThe merchant should come up with a compensation plan not just saying "sorry, we cannot meet the date"Please expedite the shippingPlease have the customer service department contact me regarding of the compensationYou have my money for more than half yearAnd now you leave me sitting in a empty house without a bedThis is absurd
The following response was submitted to Mrs [redacted] today: Mrs***, Good afternoon! My name is Jaye B**, and I am the Lead Account Manager for Furnitureland South Customer ServiceWe are in receipt of your claim filed with the Revdex.com, and I wanted to reach out to assist with resolutionI did review the photos, and agree that these do not look like what is represented on the [redacted] websiteHowever, they often have some variation in their finishesThat said, I spoke with Kristen and she has already issued the paperwork to pick these up for a full refundAs this is still pending with the vendor regarding the claim, we will not charge you any re-stocking feeA copy of the refund paperwork is attachedOur Delivery Department will contact you soon to schedule a pickup of these itemsOnce they are back in our facility, the funds will be returned to your [redacted] cardPlease feel free to contact me should you have any questionsThank you, Jaye B**Lead AcctMgr