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Furry Friends Animal Clinic

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Furry Friends Animal Clinic Reviews (2)

Complaint:
I am rejecting this response because: I was never given the option to stay in a hotelThe bathroom sink was not usable and the plumber did not fix the light or lower the temperatureI was also never offered additional cleaningI requested a partial refund and was never offered a gift certificateI do not want a gift certificate as I never intend to stay in a property managed by this management companyI have called and left numerous messages and sent emailsI have never received a responseNot until I filed this complaint with Revdex.com.
Regards,
*** ***

Our records show that, upon the tenant, [redacted], checking into the unit we did received a telephone call regarding the stair carpet being dirty. Our representative apologized for the situation and advised the tenant that we would be happy to arrange for housekeeping to re-clean the unit. The...

tenant expressed that they were busy and just wanted to inform us of the unit’s condition upon arrival.  Over the weekend the tenant left a voicemail with our maintenance department, which our maintenance department responded to within two hours of the initial call, regarding further problems such as, flooding in the downstairs closet, a lightbulb and a broken sink handle. Our office representative immediately phoned DJ’s Plumbing and Service Master Restoration to address the situation. Then followed up with the tenant regarding the service call experiences and to inform the tenant that we would happily make alternative arrangements with a hotel and would proceed to cancel the reservation at this point without penalty, should they feel that the situation could not be resolved. The service reports from both DJ’s Plumbing and Service Masters stated that the closet flooring was completely dry and that they could not determine what the tenant’s issue was other than the lightbulb that had unfortunately expired and the sink handle. The owner of DJ’s Plumbing - even replaced the lightbulb and snapped a photo of the area in question capturing the supposed luggage that was damaged, yet the photo shows no discoloration or damage of any kind. The plumber then proceeded to order the sink handle from the appropriate supplier and informed the tenant that the sink could be used and that he had lowered the temperature to ensure safety. We appreciate [redacted]’s business as a valued customer, and we are committed to providing all of our clients with the best service possible. After reviewing all vendor service reports our company has determined that this complaint was properly addressed in accordance to our company policy and procedures manual and with the best interest of all parties involved. Our company has offered the client a $150.00 gift certificate toward future bookings for the inconveniences that occurred during their stay at the unit.Pismo Property Management

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Address: 33290 Bainbridge Rd, Solon, Ohio, United States, 44139-2802

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Shady, yet now dead: once upon a time this website was reported to be associated with Furry Friends Animal Clinic, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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